Walt Disney World Dolphin

  • 1500 Epcot Resort Boulevard
  • Lake Buena Vista,
  • Florida
  • 32830
  • United States
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Rated 3.7 out of 5 by 1907 reviewers.
Rated 5 out of 5 by Awesome Place to Spend with Family This was an awesome experience for myself and my family. Staff was very friendly and helpful at ALL times. They supported the military and for this I will be recommending them to all my military friends. July 15, 2014
Rated 4 out of 5 by DOLPHIN HOTEL Although my room and view were very nice, the location of my room was very noisy. My TV would not turn on when I arrived and the technican had still not arrived after 45 mins to an hour. I was finally able to turn it on and it was probably due to weather. July 14, 2014
Rated 4 out of 5 by Hotel was nice, but expensive. They charge for everything including service charge for food and parking. A/C wouldn't shut off in our room. No fan for bathroom. July 14, 2014
Rated 3 out of 5 by This hotel is very exspensive Overall it was a nice hotel but very pricey. July 14, 2014
Rated 5 out of 5 by Our stay We thoroughly enjoyed our stay. Check in and check out were a breeze and we look forward to coming back again. July 14, 2014
Rated 3 out of 5 by Needs to be cleaner! I am SPG Platinum and I will tell you this property, while big and busy, just is not clean. Every night the hall ways, lobby, bar area was full of trash, dirty tables and just un clean. I would watch housekeeper after housekeeper just walk over trash without picking it up. Also, as Delta Platinum Medallion, you are to receive SPG Platinum status. So why do they charge me for internet and water when that comes complimentary as a Platinum guest anyhow? This property is in a great location but it is in desperate need of some TLC and staff retraining. July 8, 2014
Rated 5 out of 5 by hotel is in the center of ALL good things The hotel has a little for everyone and anyone. Guest Services is on point! Parking needs improvement! July 14, 2014
Rated 3 out of 5 by This hotel is beautiful. The room was spacious and clean. The staff was very helpful and friendly. The only reason I would not recommend this hotel is because of the rest of the hotel. The hallways were always dirty as well as restrooms in other areas of hotel. The food situation was the worst however. There are not enough restaurants to accommodate that many guests. . The menu items were odd and limited. I had difficulty feeding my family at each place. Since we like to eat and were there for so long the food situation really had a negative impact on our stay. July 8, 2014
Rated 4 out of 5 by Beautiful hotel the hotel was beautiful and pool areas and babysitting wonderful. We would have preferred queen beds instead of full beds in the rooms All restaurants were very prohibitively expensive, we have gotten better quality for much less elsewhere. We went to 5 different bars/restaurants there, and felt the food while good, did not justify the cost. For the volume they do, there is no reason to charge so much for average food and drinks. July 10, 2014
Rated 3 out of 5 by Too Dated I have been visiting this hotel for the past 15 years and I cant say that it looks any different than it does right now. It seems some upgrades would have been made. The rooms seem very dated. I had a HUGE PROBLEM with the handicap spaces available. The hotel has all premium spots saved for valet. Now handicap visitors have a long walk to the front of the hotel. Valet should have taken the spots further from the door out of respect for those with physical challenges. Restaurants are a bit overpriced too. July 8, 2014
Rated 3 out of 5 by Don't miss Don Shula The Don Shula Restaurant is outstanding. An experience you won't want to miss. Excellent waite staff. Lobster and steak world class. You can pass on BlooZoo by Todd English. Salty small portioned fish. Both restaurants have particularly good fresh baked bread not often found in today's restaurants. Buffet breakfast really ordinary. July 11, 2014
Rated 3 out of 5 by Terrible week This was my 1st & it was my last stay @ this property! I was promised an upgrade upon check-in which I never received. I was charged $25.00 per nite for a COT! I have traveled the world & stayed in the best hotels & was never charged for a COT! By the way the Cot took them over an hour to get up to my room after 4 phone calls it finally arrived! Ridiculous waste of money staying there. Needs to be updated, old and ugly room and bathroom! July 9, 2014
Rated 5 out of 5 by Fabulous 4th Love the Dolphin and the Swan! Stayed for the 4th of July weekend at the Dolphin and really enjoyed our time there. It is close to ESPN on the boardwalk where we watched the World Cup. Plus close to EPCOT where we watched the fireworks show. Location - Location - Location! July 11, 2014
Rated 1 out of 5 by need to remodel Had a room with leaking air conditioner that made rug wet and room smell. Our clothes then smelled and could not control air temp. too cold and windows steamed up every night and stayed that way till noon. We got room changed Monday 7-7-14 and that was better smelling and air was better but still needs updates to rooms. July 10, 2014
Rated 1 out of 5 by Not what one would think being at "Disney" I attended a conference June 28 th - July 3rd. #1 The room was dirty. Not just some fluff here and there. Floor in bathroom was very nasty. Countertops were not wiped down. I took a wash rag and went over the counter tops as soon as we got there and it was outrageous. #2 There were 2 fire alarms. BOTH TIMES there were NO employees in our area to direct us as to where to exit nor when to return. We received a letter under door explaining that employees were dispatched to guest areas and direct guests etc. No, that did not happen. The second fire drill we left the building and when the lights stopped flashing we returned to our room on our own NOT KNOWING what in the world was going on. #3 Picabu buffet/café has some chefs that need help with customer service. We asked simple questions that were not detailed on the their hard to follow chalk board menu. OUCH did we get some looks and tone. Food was actually pretty good. #4 We chose to go green. We understood that for however many days we refused housekeeping we would receive 500 points per day (or $5 voucher). It's not clear if those points ever made it to my account. I have had to contact SPG to see if they are on there and if they are correct. We only received bottle water 2 times the whole time we were there. (Hanging on the door was a nice touch) I would not return to DSD. While the front staff was kind and helpful the hotel needs some serious help with housekeeping issues and food service. July 12, 2014
Rated 4 out of 5 by Hotel was great, Hotel was really great, staff was very helpful. View was great for nightly fireworks. Location was perfect for getting to parks. Was very clean and relaxing. Didn't get to visit pool/outdoor area but it looked very inviting. July 10, 2014
Rated 3 out of 5 by Way over priced food is good but very expensive (daiquiri $13.50 by the pool, bagels $3.65 each and they don't toast them) room is nice but certainly not worth 235.13/night. Check your billing statement, looked it up when I got back to Canada and was charged parking of 17.04/day didn't even have a car. Called accounting and they fixed the parking issue but couldn't tell me where an additional 25.00 charge came from? July 8, 2014
Rated 4 out of 5 by Great Summer Stay We have stayed here several times in the past. While this hotel could use some updates, it is in a great location, has great staff, wonderful pools (have to get seats early), and comfortable beds. We usually stay here 1-2 times a year. We were in a superb spot to watch 4 of July Fireworks at Disney, Epcot and Hollywood Studios. Also, had wonderful assistance at the pool from Christian and Nick who helped our son retrieve balls that got stuck up on the waterfall. Those guys saved the day! July 6, 2014
Rated 1 out of 5 by The hotel is out dated. Need to be up dated and not all that clean. July 10, 2014
Rated 4 out of 5 by Great hotel Hotel was awesome!!!! Meet our needs in all areas. Was surprised with additional benefits offered to military families. I will be recommending to all our military friends. Thanks for support the troops!!! July 9, 2014
Rated 1 out of 5 by Horrible parking, no toliet paper, freezing rooms and ran out of food at event Wow! The self parking for this hotel is not only horrible but is crazy expensive! We waited for almost 1 hour to get out of the parking lot. My 70 year old mother finally got out of our car to direct traffic. People park everywhere. The key reader to pay for the parking is horrible and doesn't work most of the time. If your parking ticket doesn't work .. they write down your credit card number on a piece of paper (instead of just letting you out because their equipment doesn't work!). We attended some events at the hotel. They ran out of toliet paper in the halls and it wasn't replaced until the next day. The event room was absolutely freezing. We requested an adjoining rooms and had to get ugly to get them. We waited almost 1 hour to get the bellman to come get our luggage. I would not recommend this hotel .. there are a ton of hotels in this area and I imagine that some of them care about you .. not just taking every last dime you have. July 8, 2014
Rated 2 out of 5 by Close to Epcot This hotel is within walking distance to Epcot. However, I would not choose to stay here again. I had a room facing the ferry and you could hear the boats (sounds like a horn and reminded me of being in NYC) running back and forth to the attractions. During the night of extended hours in a park, this noise goes on until well after 12:30. One night, I woke up at 11:40 p.m. to the sound of a maid outside my room because she was cleaning the room across from me. The facility is great for a large convention, which was the purpose of my visit. July 3, 2014
Rated 4 out of 5 by Overall great stay, with some issues that were resolved Air Conditioning was broken and myself and colleagues were moved to a different hotel the first night, which was quite a hassle after flying from the West coast all day and night. (Dolphin paid for that night though.) We then had to check out and get transportation back to the Dolphin (which the hotel provided). Phones were not working in the room on arrival, but I was upgraded to a suite so I can't complain! After the initial hassle, it turned out to be a lovely stay! Great amenities, friendly staff, good restaurant options! Would recommend this hotel to business travelers - not families, as it is packed with conference attendees. June 23, 2014
Rated 5 out of 5 by Maid Service & Restaurants water was supposed to be left in the room daily; it was only there the first day and the last day. room was not made up at all one day restaurants are pricey (as should be expected) but food was good more directional signs are needed pointing to facilities/restaurants July 8, 2014
Rated 5 out of 5 by This hotel has nice upgrades We spent our 40th wedding anniversary @ the Dolphin and loved every minute of the 3 days Loved the beds, starbucks coffee,bottled water everyday and the soft fluffy towels and the fact that there were plenty of them. We also were treated to free drinks for our anniversary. We will be back. Thanks July 8, 2014
Rated 2 out of 5 by disappointed i have stayed in the past and wasn't pleased much, but the idea of seeing fireworks on July 4 from our room was enticing enough to stay again. Still disappointed. I called several times before arrival and requested a high floor. Their response was that they were for people who pre-booked...which I had done for more than a week prior. The concierge was not friendly when I asked for information as to where a particular restaurant was in the hotel. I was confused as to how to get to it and she was perturbed that I asked several times for clarification. I had an appt at the Spa and she arrived several minutes late but completed exactly on time! I was then in the dressing room and although a man came to the door and asked if there were any women inside, to which I responded yes, he still came in!!! He didn't even ask if we were dressed! He was checking lockers for something right while I was attempting to dress! Appalling! I won't stay here again. July 7, 2014
Rated 2 out of 5 by surprised The grounds beautiful facilities for familys great . Rooms need updating. bed ok I was shocked at the prices . Staff very helpful. July 8, 2014
Rated 2 out of 5 by Needs updating and overpriced I stayed at this hotel for a conference. My first (and only) night, we needed to change rooms because my room had not been cleaned properly (found clipped toenails next to the bed). Staff was responsive, but at first only offered a $150 credit to use in the hotel. Being I was alone and only staying 1 night, this was not acceptable for me. They agreed to put this $150 towards my bill, but by the time you pay taxes, parking,the mandatory fee for internet, etc. It was hardly worth it. The restaurants were average for a resort hotel. The age of the hotel shows and is in desperate need of updates. As for accommodations for the conference, we were there for 3 days and did not have access to WiFi? I will not stay at this hotel in the future as there are MANY other options for business travelers and visitors. July 4, 2014
Rated 2 out of 5 by Not Business Class Yes, it is in Disney and accordingly family-oriented, but this property features what are supposed to be major conference facilities and our international meeting with well over 2,000 attendees (plus their families) received lackluster service, specifically for Starwood Preferred members (who, for example, were not placed on SPG floors despite requests). Calls to Guest Services were (1) never picked-up directly when dialed and (2) addressed, if at all, only minimally. This property poorly represents the Westin brand. July 3, 2014
Rated 4 out of 5 by good hotel Room was next to elevator so we had some noise during the night. Food was overpriced in some of the restaurants for what you got. Staff were great and very friendly. July 8, 2014
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