Rated 5 out of 5 by MaryES Location, Comfort, Beauty, Fine Dining!
We are Disney World Florida resident passholders, we visit frequently and have stayed in almost every Disney Resort. This was our fist time at the Swan/Dolphin, and it exceeded our expectations! The staff was friendly, helpful and knowledgeable, the room was spacious, clean and comfortable, the hotel lobbies and grounds are gorgeous, and the restaurants are outstanding!! The bed was the most comfortable we have ever experienced in a hotel anywhere! The location is perfect, since you can walk to the Boardwalk for nightlife and more excellent restaurants, and taking the boat to Epcot and Hollywood studios is so convenient and pleasant. We are already planning out next trip to the Swan/Dolphin!
January 24, 2015
Rated 3 out of 5 by 9087 going down hill
gold membership means nothing at this hotel anymore. My family has been going to this hotel since the second week it was open god knows how many night we have been their and not to say how much money. Its pretty bad when you have a favorite room number and try to get it when we can but just seams the the front desk just doesn't care anymore. If it wasn't for Gayle Adams we would have quit coming there a long time ago. Shes always helpful if you can get someone at the front desk to get her. Probably wont be back in till there are some changes. June of 1980 is a long time for loyalty doesn't someone think or maybe not. I hope someone learns from this customer
January 21, 2015
Rated 5 out of 5 by ChrissyB Great Employees make a Great Hotel
I have been raving to my friends about the fantastic experience I had at your hotel. I have to say it would never have been my first choice except the rate was good and your proximity to ESPN Wide World of Sports. As I arrived I was greeted by a very nice valet who let me leave my car while I checked in to take it later to self park. Every employee I encountered was genuinely wonderful and warm from the valet, front desk, Lamont's Boutique, room service, bar tender, and Kimono's Restaurant. I was actually surprised about the quality of the food - delicious! Even the room service food was hot and fresh. I will stay at your hotel again next year for the UCA Cheerleading event at ESPN Wide World of Sports. Thank you.
January 20, 2015
Rated 1 out of 5 by Paulied Old and dated
Hotel needs a revamp. It was like stepping back into the '80's.
January 23, 2015
Rated 5 out of 5 by MJ919 2nd Home
We visit the Dolphin at least 5x a yr & have acquired many friends that are like family
January 21, 2015
Rated 5 out of 5 by JwlzEf This Hotel is Fantastic!
I stayed at this property from Saturday January 10th until Friday January 16th. This was my second stay at the property and I chose this location based on my previous experience. This trip was a first couples vacation for my boyfriend and I and this hotel blew away my expectations!!
The property inside and out were always clean and smelled great. The different restaurants all have wonderful meals! We especially enjoy eating at The Fountain! It's so close to Disney's Boardwalk we walked there every night! We did shopping and grabbed some pina coladas from Joe's Margaritas. Don't miss out on the mini golf course! A fun 18 hole course that we really loved! It's a great activity for any age.
I thank the entire staff for making this experience so wonderful for us. We are already planning our trip back!!
January 17, 2015
Rated 1 out of 5 by KJSierra11 Worst SPG property in the United States
I'm Platinum with SPG, at 10:30 am we were told it would take a few minutes for our (2) rooms to be ready, it took 4 hours for the first room and about 6 for the second. Staff was rude. One of our rooms smelled moldy, issue was reported and we were told it's common and nothing was done to fix the problem. Room service trays littered the halls for days without being cleaned up. pool area was frequently closed to guests for private parties. Food in the restaurants was of poor quality and at top dollar. If this had been my first SPG property I would never stay at another one. As it is, I may cancel all my SPG reservations at other hotels for the rest of the year due to this extremely poor service. There is no excuse to treat guests the way we were treated, especially someone who has close to 50 stays this year with SPG!
November 16, 2011
Rated 3 out of 5 by luis01 Convenient
Beautiful facility, a bit overpriced but convenient. Overall good service but nothing special. Some staff member was knocking at the doors on a Sunday at 9 am, this should never happen.
January 19, 2015