Rated 3 out of 5 by MMNY Not sure what this hotel is trying to be
I stayed at this hotel for an onsite industry conference. I'm not sure who this hotel is trying to cater to - Families? Business organizations? Both? It seems to be having an identity crisis. Heavy on the Disney and outdoor recreation activities, but then a convention hall, an upscale spa and "signature restaurants" - complete with tiny portions and high prices? But the lounges are only open until 11 pm? What if I want a drink after that? The quality of food was average - certainly not worth the expensive prices. And the room was average as well...barely worth the conference rate I paid, let alone full price. If you are going to be a Disney resort on Disney property, then be that and stop trying to cater to business travelers as well.
September 26, 2014
Rated 3 out of 5 Conference hotel
I stayed 6 nights at this hotel for a conference. The conference facilities were excellent - and the onsite restaurants were also excellent but the food catered by the hotel in the conference areas was mediocre at best with items such as fruit for breakfast rationed and lunch food of dubious quality. If you find the Disney theme tiresome, you should avoid this hotel, because there is no escaping it without resorting to long cab rides. The exercise room and pool facilities were good ... but I resent the fact that the organization that brought me to this conference has contracted to use it for another two years - the objective was supposed to increase attendance but the reverse was true. It appears that many in my organization have less stomach for having Disney rammed down their throat than I.
September 27, 2014
Rated 1 out of 5 by Holly1101 Not happy
I was not really pleased with this stay at all. The room was only adequate and really needs updated. I stayed for a conference and the food was terrible. Had to travel off site to get a meal that was at an affordable price. If this is a convention venue, then there should be at least one place not in the open for adult beverages. Was very upset when we went to the pool cabana every night at 8:00 pm and it was closed. The brochures stated it was open until 10:00. A Disney operations person spoke at our convention about exceptional service and how they became the leader. I never experienced that Disney warm and fuzzy!
September 22, 2014
Rated 5 out of 5 by JMHJMH Wonderful Stay
My wife and I have stayed at the Dolphin 7 times this year (15 days total) for both work and business. Our experience is always great and we love the many restaurants that are based at the Swan and Dolphin. The staff is very friendly and accommodating (a very well run hotel).
The resort is within walking distance of Epcot and the Boardwalk. Simply put, we recommend this resort to all of our friends. We are coming back with a group for the wine classic late October.
September 25, 2014
Rated 3 out of 5 by Lynssi60 Recent stay at the Dolphin Resort
The staff was excellent! Very friendly, helpful and responsive. The facility was clean, however, my room was very damp and slightly musty. It was as if the AC did not take the humidity out of the air. The housekeeper seemed to have sprayed an air freshener in what I thought was an attempt to minimize the musty smell. When I unpacked my suitcase a few hours after leaving the facility, my clothing was damp.
September 25, 2014
Rated 2 out of 5 by bunny76 Room doesnt meet standards
Room had a odor to it. Bathroom floor was wet when we arrived, then again 2 days later with the same problem. Temperature off room would not stabilize. Cockroaches in the lobby by the fountain shop.
September 26, 2014
Rated 4 out of 5 by Bob240 orlando 9/21
Venessa was excellent, she did everything she could to enhance our stay. problems were with the room and shower.
September 24, 2014
Rated 4 out of 5 by debbie59860 Lots of options on one property
We were there for a meeting, so a lot of our visit was pre-planned, but we did have some free time. Pretty much everything needed was included at the Swan & Dolphin. We stayed at the Dolphin, but the walk between the two was minimal. Many options to choose from for food and we experienced some wonderful restaurants there. We spent an enjoyable afternoon by the pool one day.
September 23, 2014