Rated 5 out of 5 by Fuzzle Great Stay
Your reservations folks are easily confused (with location and rate) but your accommodations are top notch. Clean updated grounds and facility, good housekeeping. Great location and parking was never an issue.
September 9, 2013
Rated 5 out of 5 by Jean246 Great stay
The hotel suite is spacious and very comfortable. slept like a baby on the bed.
It was cold while there but the heating and cooling worked great! We stay frequently at this hotel and highly recommend it.
November 3, 2012
Rated 3 out of 5 by Jack Needs swimming pools not wading pools
This hotel needs a swimming pool!! Everything was only 3 feet. I couldn't swim without scraping my knees.
It would also be nice to have a few smaller pools like the other resorts for adult use.
April 19, 2013
Rated 4 out of 5 by Lisa35 I love this place!
Well this is a very nice and the villa's are so nice. I will be coming back in april for Spring Break to bring the family. And it is so close to every thing. All I can say "PEACEFUL".
March 5, 2013
Rated 5 out of 5 by tlew1129 Checked all the boxes!
9 of us had the best time!
June 3, 2014
Rated 5 out of 5 by Shawn1Ayden Fantastic Property
My son and I really enjoyed the property with so much to do for all ages. Thank you
April 7, 2014
Rated 5 out of 5 by PaFam Great location
Great location to stores attractions and beach. Great facilities. Staff exceptional
August 8, 2013
Rated 5 out of 5 by Lesley57 Clean and Comfortable
Exceeded our expectations.
April 16, 2014
Rated 4 out of 5 by Nese718 New Place to stay
I have found a new favorite place to stay at Myrtle Beach
November 26, 2013
Rated 5 out of 5 by Lacy Great place to stay, fantastic location
Loved it and will go back when in the area.
October 29, 2013
Rated 4 out of 5 by rakuhn Customer Service Needs Improvement
We agree completely with a previous reviewer who concluded this property's staff needs to run more like a Starwood Hotel for customer service and less like a time-share. We are SPG gold members and owners at Maui but chose to pay cash for a 5 night stay at Sheraton Broadway Plantation in Myrtle Beach. We booked an AARP nightly rate which included a $75 resort credit with a stay of four nights or more. At check in, we were given no paperwork...no confirmation of nightly rate, no mention of the resort credit and were required to get our parking pass from vacation services (aka timeshare sales appointments) before our room keys would be issued. We returned to the front desk after unloading our luggage (about an hour later )to confirm our nightly rate and inquire about the resort credit. We were informed there are no resort amenties toward which a resort credit could be used and offered a $50 gift card to a local restaurant. I opted to call spg customer serice and was eventually contacted by the front desk manager who confirmed there were no resort amenities to use for a resort credit but again offered a $50 gift card to a local restaurant. Front desk manager finally agreed to provide us with a $75 gift card (we think to get rid of us) but did not seem particularly concerned that nightly rates, including a resort credit, continue to be posted on spg.com.
The resort itself was quite nice...we had what appears to be a recently refurbished premium one bedroom unit on the 3rd floor overlooking the pond. Pool and spa were well kept, pool service had been closed after labor day but towels and sports supplies were available from the activities office. Good access to Broadway at the Beach and the beach. Local map and directions to nearby attraction provided at check in were helpful but need to be updated.
The website for this property clealy states it does not participate in SPG gold upgrades, late check outs, etc but customer service at the front desk needs to be improved.
October 15, 2012
Rated 4 out of 5 by johnagarcia Myrtle Beach experience
The 2-bedroom villa is very nice, but the A/C thermostat is in the living which means if you close the bedroom doors, it's either too hot or too cold in the bedrooms.
We had a toilet that needed repairing and upon check-in found dead mosquitoes in the tub.
The Internet access is absolutely horrible. It's "free" but you're better off going to Starbucks. I sent the property an email about this the first night we were there and never heard back. The Front Desk attendant couldn't offer much assistance either.
The pools are nice and the kids love the heated lazy river. The water slide and splash area is NOT heated.
April 28, 2014
Rated 5 out of 5 by MaryC03 Restful and relaxing!
We enjoyed our week at the Sheraton Broadway Plantation! Best sleep we have had on vacation, and no noise.
October 5, 2014
Rated 5 out of 5 by Sandy167 Great location
We were very pleased with the amenities and room at the Sheraton. Room was very clean, comfortable and all the comforts of home.
October 3, 2014
Rated 4 out of 5 by DCLiving Weekend Getaway
Stayed at this hotel Sept 19-21 great location, great amenities, beautiful resort. Jay who checked us in was great. Other staff members though like housekeeping and pool employees weren't very helpful or friendly when we had questions about the area. Kind of felt brushed off a lot of the time. Other than that everything was great!
September 23, 2014
Rated 2 out of 5 by FirefighterMike Not SPG Qualtiy
1. Security personnel at the front greeted you with a very unwelcoming attitude.....no hi, good evening, nothing....just name please.
2. Informed by security that drinks were not allowed in the water (no signage) and that if a drink was accidentally spilled in the pool area that all the water would have to be drained...seriously....ever heard of swim up pool bars.
3. Drinks at the pool bar are way overpriced - not to mention the 18% gratuity automatically added on. Even broadway on the beach drinks are cheaper.
4. All in all - just did not feel welcomed - felt as if you were just another check in..perhaps ok for most hotels/resorts...just not what I have come to expect from Sheraton properties.
April 30, 2014
Rated 5 out of 5 by Goblue8420 Great family place
Great place for a suite to have adult time and still have a room for your child to sleep.
September 21, 2014
Rated 5 out of 5 by Lisahmarykay Great resort
My only issue was the bugs I. Room. Came across 3spiders, and 2 creepy crawler bugs.
June 8, 2014
Rated 5 out of 5 by Libby70 vacatom
We had a wonderful time on our vacation. Condo was great and everyone there was such a big help and so friendly.
August 1, 2013
Rated 5 out of 5 by Prico The pool
The accommodations were amazing. The pool area was great for the whole family, we had a blast.
September 1, 2013
Rated 4 out of 5 by DebC Great location
We loved the hotel, but our room had roaches! Killed 2 roaches and saw others I didn't get! Will never take a ground floor unit! Too many bugs in the room for us!
Also, I had the room for 2 nights. Maids didn't even bother to hang new towels, just dumped them on the sinks. For what I paid ...the least you could do was hang the darn towels....for no other reason than maybe keeping them away for the darn bugs! Wish I could have rates the room better......
August 13, 2014
Rated 5 out of 5 by GT42 A wonderful high quality resort
My wife, son, and myself stayed at Broadway Plantation and found it to be excellent. The facilities were excellent, the room extremely comfortable and well-appointed, and the staff very helpful and friendly.
I would gladly recommend the resort to anyone.
August 1, 2013
Rated 4 out of 5 by Taprn great place for families
We have stayed here twice and loved it. We will come back again! We were disappointed that the children's pools were closed so early 9/28/13. We either did not read the fine print or it was a failure on Sheraton's part to inform us knowing we had children with us. The children's pool that was open was freezing. Also disappointed that the pool bar closed so early and was not stocked with good choices before closing. Did we not pay as much as the guests earlier in the season to enjoy a pool bar? just staying.....
October 5, 2013
Rated 2 out of 5 by Sherri Looks aren't everything
I stayed at the hotel with my children. We were excited when we opened the door and saw how nice and clean everything was. Then the night came, it was so loud my older son could not sleep at all. People adjacent to us tried to open the connecting door during the night which woke all of us up. We could here their conversations as if we were sharing their room. I would not recommend this hotel; the room was not worth it. When I conveyed this information to the front desk, nothing was done but a verbal apology.
March 26, 2013
Rated 2 out of 5 by jgr6 Have had better
The good, the room was clean, lots of room, the pond with the geese was nice..
The negative, for what I payed I received better amenities, more services I.E restaurant, bar, room service.It should at least have a little store for beer, snacks, etc because you need to travel a ways for a store. As for privacy the folks in the next room may as well been in the dinning area, I could hear everything. Then there was the moving chairs upstairs that kept me awake till one, even with ear plugs.
April 23, 2013
Rated 1 out of 5 by Jgrand210 Convenience
Close to the beach, great amenities, the resort has a great pool.
August 17, 2014
Rated 4 out of 5 by Nesa2014 Great Family Experience
More than pleased with the facilities. A lot of thought and planning went into the activities schedule. I didn't want to get out of the pool! My family loved their stay. Two things to work on: 1. Wifi signal was poor at best - it greatly inconvenienced me with work. 2. I like to cook - the variety of cooking utensils was weak and the knife set was dull.
July 13, 2014
Rated 4 out of 5 by mamiller23 Some suggestions
We had a really nice stay. It was great for activities for the kids with me and kept them busy. It would be nice to have some sitting areas around outside with rocking chairs or maybe even hammocks to just sit or lay in and read and relax.
August 4, 2014
Rated 5 out of 5 by Ma56 Comfortable villas
Everything is good except for the bed's pillows.
August 17, 2014
Rated 5 out of 5 by LF71 Family oriented
Impressed with the cleanliness of the hotel, pool, game areas, outdoor areas and room. Very family oriented with many, many options. Need to go back to see what else there is to do!
July 27, 2014