Rated 2 out of 5 by smscib Old and filthy hotel room
The first impression of the hotel was good. As we came to our room we found:
Stains on th sofa, two filthy bathrooms,
the entire furniture was old and outdated.
As I complaint at the reception about that the receiptionist offered me to change the room for an additional fee of 45$!
I can´t recommend the hotel
November 1, 2012
Rated 5 out of 5 by TammySue2 Home away from Home
Would go here for all trips to Florida Orlando area....
July 11, 2014
Rated 5 out of 5 by chalgi26 Great Family Spot
Great Stay, Staff was very friendly.
November 24, 2014
Rated 5 out of 5 by EscapeWinter Great Vacation!
We have been coming back to Sheraton Vistana Villages in Orlando for three years in a row and love it! The staff is amazing...especially Mike in Activities. He is wonderful with the kids and the kids ask for him. This is a great place to come and relax or spend time between attractions.
March 6, 2014
Rated 5 out of 5 by Allison27 Lovely Hotel
We had a lovely time at this hotel. The villas were very well stocked and very comfortable. The pool area is lovely. When it starts to storm, they close the pool for safety reasons. However, they do not re-open the pool fast enough once the storm passes. Even with that, I recommend this hotel.
July 1, 2013
Rated 5 out of 5 by Sunshine10 Great hotel
We stayed for 5 nights in a 1 bedroom premium. it was great to have space to spread out, the convenience of laundry facilities and a full kitchen. Staff were very responsive when there were issues, and they were resolved promptly. Everything from the room to the pools, were great. definitely will be back.
November 21, 2014
Rated 5 out of 5 by Melissa289 Best hotel ever!
In excess of 50 international holidays, and this would be the best hotel I've ever stayed in!
October 28, 2014
Rated 5 out of 5 by PAC1 Very well maintained
Stayed here last minute and wished we had booked more time. One bedroom unit with full kitchen, laundry and balcony-screened. Very friendly staff both at the front desk and on the grounds. Would absolutely stay here again. Close to the Parks. Easy to get oriented to the area.
July 30, 2012
Rated 5 out of 5 by roystcrew Fantastic resort!
The Sheraton offers great beds, great services and great people. What more could you ask? We will come back!
October 27, 2014
Rated 2 out of 5 by MiMi Unfriendly staff and dirty rooms
Seemed like a nice hotel when we checked it out on line. OMG!!! When we got there....... Unfriendly staff. Dirty rooms. Front desk staff was RUDE and uncooperative.
Overall, very UNPLEASANT experience.
WOULD NOT RECOMMEND THIS HOTEL TO ANYONE.
June 4, 2013
Rated 5 out of 5 by Gburg Wonderful stay with family
We had a 2-bdrm suite for 5 days that more than satisfied the needs of our family of 3 adults and 2 children. Though we didn't spend a lot of time on the grounds, we did have one "off" day in our schedule, which was used to enjoy the various swimming pools and the on-site restaurant. Even though check-out time is 10 AM, we were permitted to stay on the grounds, swim, lounge, and shower in the bath house until our flight time in the afternoon.
I'd read about how aggressive the sales staff could be in trying to sell you a time share, but that was not my experience. We were given the option to attend a meeting, and got a follow-up call about it, but once I said that I was not interested, no one ever mentioned it again.
November 15, 2013
Rated 5 out of 5 by angela224 Great Holiday
This is my third time returning The Sheraton Vistana Villages.The grounds,rooms were kept very clean.Staff very helpful. I have recommended your hotel to many friends and family. See you next year.
September 22, 2013
Rated 5 out of 5 by Mooj The best value for great amenities
I stay here every chance I get. The bedding, the size of the room, the deck, views, huge jacuzzi tub, insuite washer and dryer... all amazing.
December 16, 2013
Rated 1 out of 5 by attorney Terrible experience- and no appology from management thereafter!
Sent: 03 July 2014 21:17
To: Sheraton Vistana Villages Resort Villas I-Drive/Orlando [email@example.com]
Subject: stay at Sheraton Vistana Villages Resort Villas I-Drive/Orlando
My stay at your Hotel was an extreme disappointment.
The Hotel is beautiful and well maintained, and the rooms we had were wonderful,- BUT 1. When I made my reservations for the two rooms,-- I EMPHASIZED that I was bringing 6 grandchildren aged 4-10, and that I MUST have two rooms that adjoined or were at least right next to each other.
You DIDN'T provide that one basic requirement I insisted on.
2. Shockingly, you even have a second room for me when we checked in at about 4 PM. Shocking!!!
3. When you FINALLY found us a second room-- you "graciously" told me that you did me a "favor", finding me a second room in the same building,-- although NOT on the same floor, let alone adjoining or next door.
4. My reservation request for a 7 PM checkout so that we could have 2 full days at Disney was not part of the registration notes,-- and, despite the room fiasco,-- your Manager felt no obligation to extend a "courtesy". As a "favor" to me, he "graciously allowed us to stay in ONE room to 7 PM,-- for $99.00.
5. Even worse, when we returned early from Disney at 4PM today because of a debilitating migraine headache-- we couldn't get into the one room all 9 of us were squeezed into,-- because you disabled our key cards. We had to beg a maid who was the only considerate person in the Hotel to open the door so that my wife could crawl into bed to deal with her migraine.
IS THIS THE WAY TO TREAT GUESTS??
July 9, 2014
Rated 1 out of 5 by Chicago21 Very poor service
Front staff was not very accommodating, no pool side service, market place was to open at 8am, I finally walked away at 8:20.
September 11, 2013
Rated 4 out of 5 by mehir2003 House Keeping
House keeping not good at all, room wasn't clean enough. Motels do better job then this hotel.
I wouldn't recomend anyone.
December 7, 2012
Rated 5 out of 5 by karstenintexas Great stay @ Sheraton Vistana Villages Resort Villas
This was our first time @ the Sheraton Vistana Villages Resort Villas.
We were amazed of this resort. The suite was fantastic. We had our room right at the kids pool with water slide and pirate ship. Our kids 8,8 &3 had massive fun there. At the main pool they had some special event going on. All about the film Frozen. Our kids again had lot's of fun.
And when the kids have fun and are happy, we are happy.
Thank You Sheraton for this excellent experience.
August 13, 2014
Rated 5 out of 5 by KJRichards Completely Fantastic
From the moment we arrived our experience was exemplary. The check in process was easy and informative and our family was immediately made to feel special. First floor updated villa with excellent location provided. Villa was extremely clean, beautifully appointed and the staff always friendly, helpful and frankly charming. We had a truly wonderful 5 days relaxing prior to a week planned at a Disney Resort and enjoyed every minute of it. Would highly recommend this property.
August 6, 2014
Rated 5 out of 5 by Lisa1125 Fantastic!
This was our second time visiting the Vistana I-Drive property. The resort exceeded our expectations. Our 2-bedroom villa had plenty of space and all the comforts of home. The pools had plenty of activities for our children. Do not miss the Friday night Pirate Party at the St. Augustiine pool! We will be back in June to celebrate our youngest daughter's birthday! I highly recommend this property to those who have small children! The only downfall is that checkout is at 10:00 a.m. I did request late checkout and the allowed us to stay until 12:00.
April 23, 2013
Rated 5 out of 5 by AJPROV What an EXPERIENCE!!
Wonderful resort. Fabulous staff and amenities. Great pool and fitness center
November 20, 2014
Rated 3 out of 5 by Apol29 spacious hotel but no hotel comfort
i like the room since we got upgraded but the staff was not that helpful or friendly. the jetted tub was great but only if we did not see a hair left over. Staffs were short to answer my questions or requests as if they wanna get rid of me and there no SPG gold/platinum line at check-in so I waited for awhile. Internet was down and our room was far away from the main lobby. the staff gave us the number of the provider instead of doing it for us at mid night . Overall it is a great place to stay but you might have better luck at reception.
January 11, 2012
Rated 5 out of 5 by BigBlock455 Wonderful Adventure
Highly recommend as a place to take your family to enjoy the comforts away from home. There is always something to do here rain or shine. I found no issues with the staff – they were very attentive to my requests. Reading some of these negative posts made me laugh in disbelief. I’m not an owner but surely was treated like one. The property is very clean – although there is some construction going on to renovate one of the buildings the grounds are well kept.
To the management – keep up the good work. Only one suggestion – is there a way to control the flying bugs. Before the EPA or some other group goes after me. I didn’t say kill or trap – perhaps there is a natural way to control them. Albeit its Orlando in the summer – I get.
Enjoyed my stay – see you next year.
September 14, 2013
Rated 5 out of 5 by Kobrakai Halloween Holiday
This was our second stay here now over 2 years and both times we have found the villa's are perfect for what we needed. They are clean, good quality, reasonable price and great size (we had the 2 bedroom). Last year we came with my mum, step dad and sister who also stayed here but only in a 1 bedroom villa and although this was also nice I would recommend if there is more than 2 of you staying to pay the extra for the separate 2 bedroom villa as it's much much more spacious and well worth the extra money as when they saw our villa they wish they had got the bigger 2 bedroom one to save the hassle of pulling out sofa bed each night! Had a breakfast here last year and a dinner this year at Flagger Station Restaurant and both visits the food was very tasty, good portions and worth the price and the staff there were helpful and meals came quick. We didn't have time to use pool's this year but we did last year and they were fun and friendly lifeguards were on while we was there in fact most of the staff seemed nice Kayla at reception checked us in and was much more friendly then whoever we had last year (Not that they were bad last year just she was better) and she also rang through and made a booking for us for something as I didnt have the phone number for it so nice and helpful also sorted out our block 25 request. The only slightly negative thing is the sales side is rather pushy and could do without the hassle of the numerous phone calls (answer machine msgs left) to collect your 'free gift' (this is some money saving coupons which are handy if you really want them but then its their chance to 'try' and sales pitch you ino a share) I know if I wanna buy into something or not so there is no point in chasing people who know they dont want it. Security on gate seemed efficient as we had to use a taxi one day and the guard was questioning the driver as to whom he was picking up/which block he was going to etc before he just let anybody in. Housekeeping were also fine. We didnt have time to do much of the activities on site as we were at the theme parks most of our holiday but from what ive seen they do have alot of activities on for the kids if u do stay on site. So I could go on but all in all to sum it up I highly recommend staying here :-) oh and block 25 is perfect (make a request) as it's not to noisy as pool doesn't stay open as late as the others, its's newer (I think but not 100% sure), near the best pool, shuttle to theme parks picks up from here (if your going to use it) and the market place shop is here so handy if u run out of milk etc!
November 13, 2013
Rated 5 out of 5 by icanrecover Great family place to stay
Our vacation started in a 2 bedroom unit that was well maintained with all appliances in great working order. I really liked the idea that my teen kids had their own room which gave us privacy. The unit was away from the large pool area but just a short walk away with a view of the waterfalls. The grounds are likewise well maintained and in the evening you can enjoy a leasurely walk. A restaurant is on site which can be pretty convenient during those spotty Floridian downpours.
Just one thing, if you have young children staying with you, please be considerate of those in the unit below you. Not every night needs to be 'night at the races'.
All in all, we really enjoyed staying at the Sheraton Vistana Villages.
August 23, 2012
Rated 5 out of 5 by kcc2 Everything and more!
This was our first trip to Florida and we decided to stay at this resort based on a referral. We couldn't have been happier! The rooms were well kept and very spacious, the master bath was my dream bathroom, the grounds and pools were beautiful and the staff was friendly and helpful. Any concerns we had were dealt with right away. The location was great and convenient to everywhere where we wanted to go.We stayed over the Christmas holidays and couldn't have been happier. I cannot wait to go back and have recommended this place to all my family and friends.
January 6, 2013
Rated 4 out of 5 by WantsMoreTravel Avoid the restaurant!
Overall, this is a great property. We had three rooms for a family vacation. Our granddaughter has allergies and we requested non-feather pillows, which we received. However, something in the living area caused her face to swell up and constant sneezing/runny nose. It wasn’t until the last day that we found that if was only the living area of our son’s room.
The elevators are VERY slow, so a bottom floor may be desired.
Avoid the restaurant at all costs. First, most people staying here are going to go to the parks, which open at 9. The restaurant doesn’t open until 8 which does not give you enough time to eat and get to the parks for opening. My last day, I was the first one in the restaurant and wanted to place a carry out order. The person taking carry out orders skipped me and took another person’s order first. I ordered the pancakes with bacon for my wife and the omelet with wheat toast and some salsa or hot sauce for me. It took over 30 minutes from the time I entered the restaurant until I got my order. There were at least 8 people that came in after me that were eating by the time I got my order. When I got back to my room and opened the containers, I found that my wife got 4 pancake (menu said 5) and sausage (ordered bacon). I did not receive toast of any kind nor any hot sauce for my omelet. Totally unacceptable service.
November 19, 2014
Rated 1 out of 5 by AS50 Staff disrespectful
Key did not work and staff told me I had to wait 20-30 minutes at night time in front of my room while they called security. Shameful. I told them I would like to speak to manager...this was unacceptable. Staff member said you are wasting your own time on the phone, so hang up the phone so I can call security...and do it now...
Shameful...who speaks to someone like that...also, never during my stay was my platinum status recognized. The worst place I have stayed in years.
May 19, 2014
Rated 5 out of 5 by molly19 this hotel meets all family members expectations
I stayed at the hotel with my husband at the key west village. I loved the layout and cleanliness of room. The king side bed made me sleep up to 10:00 am everyday without any back pain. the kitchenette had all the necessary things for quick n light cooking. was glad to see had a washer n dryer. the marketplace was supplied with the basic grocery for any last minute needs. we enjoyed the flagger station bar with there daily happy hour and the menu was great and tastefull. enjoyed very much the pool facility at bella florida village.overall my stay at here was pleasant and highly recommend to couple or family.the staff were very attentive and courtesy.
October 14, 2013
Rated 5 out of 5 by TravellingDragons Can't Wait To Go Back!
Our family or four, children 9 & 12, enjoyed a 9 night stay at the Sheraton Vistana Villages in the St Augustine Complex. The two bedroom villa was spacious, tastefully decorated, well equipped, very clean and extremely quiet. The "pirate ship" pool was steps from our unit, well maintained and guarded with a minimum of 3 life guards. The two other pools on site are excellent as well but not guarded. Walking the property at night was beautiful as there are several lit ponds and waterfalls. Daily activities are offered on site and arrangements can be made to celebrate special occasions all for a very reasonable fee. The staff were very friendly and extremely helpful. At no time did we feel pressured to join the time share. Disney Parks and Universal were a quick jaunt away by car. The Sheraton does provide a shuttle as well. We will most definitely book the Sheraton Vistana Villages for our next Florida holiday.
October 10, 2014
Rated 5 out of 5 by UrbanATX Excellent Experience
This is an excellent hotel, great for families. Very clean and comfortable. The pool area is very nice, which I actually looked forward to at the end of a long day. The fully stocked kitchenette was great, especially with two grocery stores near by. The Hotel is not far from anything, so driving for us was the way to go (a few tolls, but not a big deal). I definitely would stay here again.
July 17, 2014