Rated 5 out of 5 by mary4444 Friendly staff
From the moment of check in, everyone was super friendly. The rooms are very clean and nicely decorated. The only dislike I had was the too soft pillows. I will definitely bring my own in the future.
July 17, 2014
Rated 5 out of 5 by Maureen69 This place is a WOW!
We just returned from Orlando today. There aren't words for the experience staying here! Other than Awesome! It's like home away from home. We have been to Orlando many times and stayed at the Floridian, Polynesian, Contemporary, and at Universal and I cannot for one reason understand why we wasted all that money! This place is minutes away from everything and the cost of parking is nothing compared to the savings and convenience. Yes you do need your own laundry detergent, but I don't have to spend 8 hours tomorrow doing laundry! Only cautions, shop outside of the immediate area, the local merchants charge up for the basics. And believe this, the only complaint we had, and this family of six ranging from 45 to 4, was the sheets were a little rough, LOL! Well, we all could put up with that for what we got in return. I had to work one day I was there and they turned themselves inside and out to help me get my project done. Can you say WOW! I can and we can, we had an awesome time! Thank you Sheraton for the best Orlando experience this family has ever had!!
July 13, 2014
Rated 5 out of 5 by TammySue2 Home away from Home
Would go here for all trips to Florida Orlando area....
July 11, 2014
Rated 5 out of 5 by CP42 Great place to stay
Stayed in early June. The unit was spacious and clean! Loved the furnishings and washer/ dryer. The only issue was no daily towel or cleaning. We used the washer /dryer every day and on last day it wasn't working correct. room only came with 1 set of coffee and paper towels . i bought extra coffee from hotel which wasn't a problem and couldn't find a broom so a housekeeper quickly brought one up. Rained so much but did end up getting to use the pool at night and one day. My daughter really loved the waterslide and pirate pool, The pool side bar/ snack area not open long, grocery store market expensive. It is such a huge resort didn't see much of it, we stayed 4 nights would love to go back sometime. this was our second yr to Orlando stayed at other Vistana resort yr. before. liked this one better
July 10, 2014
Rated 1 out of 5 by attorney Terrible experience- and no appology from management thereafter!
Sent: 03 July 2014 21:17
To: Sheraton Vistana Villages Resort Villas I-Drive/Orlando [firstname.lastname@example.org]
Subject: stay at Sheraton Vistana Villages Resort Villas I-Drive/Orlando
My stay at your Hotel was an extreme disappointment.
The Hotel is beautiful and well maintained, and the rooms we had were wonderful,- BUT 1. When I made my reservations for the two rooms,-- I EMPHASIZED that I was bringing 6 grandchildren aged 4-10, and that I MUST have two rooms that adjoined or were at least right next to each other.
You DIDN'T provide that one basic requirement I insisted on.
2. Shockingly, you even have a second room for me when we checked in at about 4 PM. Shocking!!!
3. When you FINALLY found us a second room-- you "graciously" told me that you did me a "favor", finding me a second room in the same building,-- although NOT on the same floor, let alone adjoining or next door.
4. My reservation request for a 7 PM checkout so that we could have 2 full days at Disney was not part of the registration notes,-- and, despite the room fiasco,-- your Manager felt no obligation to extend a "courtesy". As a "favor" to me, he "graciously allowed us to stay in ONE room to 7 PM,-- for $99.00.
5. Even worse, when we returned early from Disney at 4PM today because of a debilitating migraine headache-- we couldn't get into the one room all 9 of us were squeezed into,-- because you disabled our key cards. We had to beg a maid who was the only considerate person in the Hotel to open the door so that my wife could crawl into bed to deal with her migraine.
IS THIS THE WAY TO TREAT GUESTS??
July 9, 2014
Rated 1 out of 5 by bonro The room I had was horrible!
I was under the impression that we would be staying in the new building (Bella) which we paid for. Upon arrival we were told we were in Bldg 17 on the 1st floor when in fact we were in Bldg 13 on the 2nd floor, first problem. When we got to the room, or as we called it, the "CLOSET" no balcony, oven and extremely small door fell off the hinges and no pool cards, worst ever!
July 8, 2014
Rated 5 out of 5 by nick101 Another super vacation in Orlando
Sheraton Vistana Villages really is a fantastic resort. Award winning pool area great service, lovely accommodation in a perfect location. Right next to SeaWorld and Aquatica with easy drive routes to Universal and Disney. As for shopping a Publix and premium shopping outlets a mile down the road. also there is a new walmart a couple of miles across I4.
July 4, 2014
Rated 1 out of 5 by Jasmine31 worst Experience
I checked in right before midnight coming from the west coast after a full 24 hr day or travel I wanted to sleep in was awaken by the phone soliciting me to attend a timeshare presentation. Had I know it was a timeshare place I would have not stayed here. The following morning another early morning phone call and housekeeping ringing the doorbell repeatedly . There were no do not disturb signs in the room to hang on the door. By far the worst room accommodations I've experienced in 15+ years of travel.
July 3, 2014
Rated 4 out of 5 by Laura470 Well kept, pretty resort
While we spent most of our visit at Disney - the time we spent at the resort was pleasant. The rooms are good sized, the grounds are beautiful, the pools are clean and well lit at night. I'm used to staying on site at Disney, so I felt we were a little far away, but that's only because I'm spoiled, it's in a good location. My only complaint would be the very strong smell of cleaning supplies when we first got to the room. I immediately called and cancelled housekeeping service for the week, and aired out the room, even though it was really hot outside. It was too strong to be in there with it for the first few hours. Great that we had a screened in porch and could open doors and let some fresh air through.
July 3, 2014
Rated 1 out of 5 by Secretshopper6 This is A timeshare/ no recognition about membership level
I wade reservation by phone while driving, I was never told it was a Time share Condo type properties as I hate those! I just asked SPG RESERVATIONIST FOR QUIET BUT NICEST HOTEL CHAIN HAD IN ORLANDO AREA! She sent me here. Every owner is a Automatic Gold member so No even thought of recognizing Gold or higher SPG members! Checkin staff was nice but one staff member I asked for directions ruined my stay by loudly telling me she was closed can't I read? Plus, not Quiet. Near everything and nice rooms but not being told it as a timeshare, not being acknowledged as a member and RUDE STAFF WITH CLOSED SIGN ONLY BEING ASKED TO POINT DIRECTION, Totally ruined stay and my impression of hotel!!
June 30, 2014
Rated 4 out of 5 by Lula28 Love this place
My husband and I always stay here when we are in Orlando. Hotel is always clean and allows for great accommodations for families.
June 28, 2014
Rated 5 out of 5 by Harry1371 Very comfortable stay
This resort is family based and very nice and clean. All the theme parks are nearby. Resort has marketplace where u can get all basic groceries. Staff is very polite. Resort villas had all the kitchen utensil, cookware and coffee maker. I will surely recommend this resort to my friends and relatives.
Will stay again.
June 27, 2014
Rated 5 out of 5 by FLORIDALOVER2014 SHERATON VISTANA VILLAGES
THE HOTEL HAD EVERYTHING A PERSON COULD ASK FOR WHILE VACATIONING IN FLORIDA. GREAT POOL AND POOL SIDE ACTIVITIES. BEAUTIFUL ROOMS WITH SCREENED IN BALCONY.
June 26, 2014
Rated 3 out of 5 by saltyhing Customer Service Below Par
Hotel was clean however the customer service was below what I expected.
June 24, 2014
Rated 5 out of 5 by Alan64 Great Place!
I am a SPG member the check in and follow up by my personal concierge was exceptional.
June 23, 2014
Rated 5 out of 5 by Cantoun Execellent hotel
The hotel facilities are excellent. The room perfect and the employees very kind.
I really recommend it to everybody
June 22, 2014
Rated 3 out of 5 by AMC17 Shuttle service to Disney limited
The hotel advertises shuttle service to the Disney parks, but it is extremely limited. There is not bus service; only van. The number of people they can carry is small. Reservations are required at least a day in advanced and they book fast. Last return shuttle is well before the parks close. The hotel is nice, but I would only recommend for business travelers. If you are expecting easy access to Disney, you will need to rent a car.
June 18, 2014
Rated 4 out of 5 by Jackielv Very accommodating
We had a very nice stay at the Vistana Villages Resort Villas. Our one bedroom unit was super sized, we had a rollaway in there and it never got in the way. We did laundry every night and cooked breakfast every morning. The only issue I had was that the market was not very well stocked and the restaurant wouldn't serve us breakfast at 10:30.
June 17, 2014
Rated 4 out of 5 by Veza16 Room for improvement
Disappointed with food served at Flaggler Station restaurant. Was very over priced for items on the menu. I understand you pay for convenience, but quality should also be key. We heard foot stomping on the floor above us for several hours and tried to drown the noise by raising the volume on the TV, finally around 11pm we had enough and called the front desk who connected us with security who stated they were doing a shift change and couldn't respond to our complaint for the next 25 minutes. We waited patiently and the stomping noises eventually stopped, so I called to cancel our complaint. The gentleman who answered the phone at security had no record of my call, nor any idea what I was calling for. I had to offer my information including my room number to cancel our request, which made me wonder if they were ever coming in the first place. Our last issue, when we arrived on Saturday and checked in at the lobby we were asked how many days we wanted to "Go Green". My husband and I said we only needed housekeeping services for 2 of the 7 days we'd be staying. We selected those 2 days to be Wednesday and Friday. On Monday, after being out of our room all day, we came back to find our bed made, fresh towels, dishes washed in the dishwasher, and trash emptied. This isn't so much a complaint, I think we were more startled b/c we weren't expecting ANYBODY in our room without our prior knowledge. From that day forward, housekeeping came every single day. So the "Go Green" program doesn't make sense if it's not used the way it was designed. However, having fresh towels and nice neat bedding was a plus. Overall our issues are all minor, we enjoyed the comfort of our room, staff were all very nice and pleasant, bedding was comfortable and the room was spacious. We also felt very safe and secure with the 24 hour security guards posted at the main entry.
June 16, 2014
Rated 5 out of 5 by Grammy123 Awesome experience!!
We had an amazing time at the Sheraton Vistana Villages. Our beautiful 2 bedroom villa was in building 25 overlooking the pool. My daughter, son-in-law, grandsons and I all thoroughly enjoyed ourselves. The grounds are beautiful and the staff responded to our few requests/needs immediately. We can't wait to return for another vacation. AMAZING!!
June 15, 2014
Rated 1 out of 5 by PlatinumTraveler Awful stay
Poor experience from check in to departure
June 14, 2014
Rated 5 out of 5 by GDaddyH We had a great time
Every aspect of our room and our experience met or surpassed our expectations. The room was spacious, well appointed and very comfortable. Grounds and facilities were well kept and well groomed. Immaculate. Staff was courteous, polite, friendly, helpful. Food was all top-drawer. Even simple fare such as hot dogs were the very best. The only downside, very minor, was a couple of mal-functioning games in the arcade.
June 14, 2014
Rated 5 out of 5 by Frances63 Frances Jackson
Awesome fun facility ! !!
June 14, 2014
Rated 4 out of 5 by Billie2014 Vaction
Link Staff and Hotel staff need better communication. Locked out of our room four different times and had to go to office to get new cards. Received four hope you enjoyed your stay before we even checked out.
June 12, 2014
Rated 5 out of 5 by akt33 Amazing Customer Service
We had stayed at this resort for 5 days and from the minute we checked in until our departure we had the most wonderful service from Liz. She was extremely welcoming and really went over and above to make our stay a wonderful one. We cannot say enough about her and the amazing service that she had provided. She was absolutely wonderful and we look forward to coming back to see her again.
June 10, 2014
Rated 4 out of 5 by Natenb08 Great Hotel
My family has been staying here since their doors opened and we keep coming back 3-4 times a year. We absolutely love it here and all the amenities. Comfortable beds, great size rooms, amazing pools, and close proximity to all of the parks. Out of all the times we have stayed here we have only had 1 bad experience.
June 8, 2014
Rated 5 out of 5 by Bonnie99 Exceeded expectations
Often times beautiful pictures are posted on websites but the actual property is a lot less attractive. This was definitely not the case here. The online pics were beautiful, but the property exceeded my expectations when we arrived. We enjoyed our stay. We will definitely be back one day.
June 8, 2014
Rated 5 out of 5 by Flexx1500 Exceeded my expectations
Upon entering the gated guarded security I was amazed on how beautiful the landscaping was. Also the staff was very courteous. We enjoy a two bedroom suite, With everything in the room that was needed for Our stay, from washer and dryer to refrigerator and stove. Our room was equipment pots and pans, eating utensils, cups and drinking glasses. The pool was amazing, they even had an adult pool. I will be back to this location. This is my new home away from home whenever I'm visiting the Orlando area. Don't hesitate book it now!
June 6, 2014
Rated 5 out of 5 by Disney4 LOVED IT!!!!!
This was the PERFECT choice of resort accomodations afforded to my family. Our family of 4 stayed in the two bedroom villa in building 10. Everything was clean, spacious, and peaceful....just like home! The resort grounds were groomed well with beautiful landscapes. The outdoor area was a plus due to entertainment for our 4 year old who loved the pirate ship pool and play area! Our teenager also enjoyed the waterslide and pool! The convenience of home and the serenity of having outdoor meals on the screened balcony was heaven sent! We had such a wonderful time that we planned another vacation with the SPG premier vacation specialist! Looking forward to another trip to Disney!
June 5, 2014
Rated 5 out of 5 by karmahu Pleasant Stay
I was surprised at the magnitude of the resort initially. However, I still felt as though I was treated with respect and personally during my visit. The staff was very accommodating and polite and I would recommend this resort in the future.
June 4, 2014