Rated 3 out of 5 by ron2015 Really a Timeshare
My wife and I were staying at the Vestana during a business convention. We have stayed at similar Starwood type facilities in the past and were looking forward to our stay at this location. At check In the experience was very welcoming. We were informed that the cleaning was to be done every two days. we checked in on Saturday and the first cleaning was on Sunday. On Monday they cleaned, because our reservation was changed to the family rate. They also cleaned on Monday and never came again.
We ran out of clean towels and after a series of questions, being told it was a time share situation, the woman on the phone said she would provide towels as a courtesy, but would charge 10.00 per towel in the future.
Also during the week we ran out of toilet paper and my wife had the same type of conversation.
Please understand that my wife and I are not demanding, and really enjoyed the unit. It would have been nice to have been informed that cleaning, fresh towels and toilet paper was our responsibility.
We always have a pleasant experience at all the Starwood properties, this is the first time I felt I needed to make some comments.
November 8, 2014
Rated 1 out of 5 by dreamtso customer experience
My family and I stayed during the October holiday weekend. As Owners for over 10 years we have come to expect high quality to match the price that one invest in the starwood experience. To be brief, when we checked in we found mold on the bathroom walls and floor molding. I contacted starwood first and later management at vistana villages to share the experience and pictures I took they offered....I didn't ask to credit my account. it didn't happen, I contacted them again still nothing. so I cant in good confidence recommend staying knowing they cant deliver on what they promise.
November 14, 2014
Rated 4 out of 5 by To69 Cleaning has killed our stay
I am travelling agent in France
The confort in the resort was really Nice !
Good équipement in the room
But during our stay (5 days ) the cleaning as been done twice.
One day cleaning staff came at 5 pm We hurry to leave the room to let her work and when we came back , 2 hours after, nothing has been done !!
November 16, 2014
Rated 3 out of 5 by WMW41 Typical Time Share Property
How much you like this property may depend on how much you like time share properties as it is very typical, with the same strengths and weaknesses. The sprawling, well cared for grounds make for a great place for morning walks but may lack some of the intimacy some may like on vacation. The large size suites may be great for a large family that would require multiple "regular" hotel rooms, but again, you may lose some of that "vacation" feel that a hotel provides. Please note, the word luxury is thrown around a lot on the internet about this property. There is NOTHING luxurious about it and that's not necessarily a bad thing. It's very typical middle of the ground time share. The onsite restaurant prices were very reasonable for a resort although the food was at best mediocre. Tons of pool space and chairs, not always the case at other resorts. There were three gyms, one with sauna/steam room. Unfortunately, the one with the steam room did not have a changing/locker room so presumably one was supposed to go into the steam room fully clothed or strip down in public. This lack of attention to detail was disappointing. At check in, the friendly (again not always the case so I appreciate this) desk worker told me I could check in at the vacation desk for a "free gift". Now I'm a savvy enough traveller to know this was a con to get me to a time share presentation. I politely declined, telling her I wasn't interested in a time share. But why not just tell guests what they were going to rather than the underhanded way of offering a free gift? The following day I received a call from the vacation desk offering me a free gift. Again, I politely declined telling them I wasn't interested in buying a time share. The worker assured me they weren't trying to get me to buy anything (yeah right) but I again (more forcefully) declined. The next day, I received another (yes another!) call from the vacation desk. This time I asked not to de disturbed again and the worker simply hung up on me. Why not allow those guests not interested in the time share offer to opt out of calls? I felt like I was being swarmed over by vultures and this is not the feeling anyone wants on vacation. But all in all, I'd still recommend this property to a large family who needed to save some money as it provides tons of space and while the amenities are lacking, an affordable vacation with less amenities is much better than no vacation at all.
December 24, 2014
Rated 3 out of 5 by neil32 It,s just too noisy so very little sleep
We have just returned from staying 7 nights in building 1 in the bella area of the resort. The rooms themselves are nice but a little snug.
Our room overlooked the main pool deck and at 7.30am every morning there would be loud music playing from the pool area even though there was no one using it, it woke us up every morning as it was so loud, it must be on a timer as when we were the the clocks went back so for 2 mornings the loud music came on at 6.30am so for the seven days we were not allowed to snooze in bed due to the noise.
I rang reception and complained 3 times even speaking to Jennifer Perez (front desk lead) who was very sympathetic and apologised numerous times but the very next morning after speaking to her the music kicked off at 6.30am.
Also you can hear every toilet in the block being flushed all hours of the day and night, so after my 7 days of virtually no sleep I was glad to get out of there.
November 5, 2014
Rated 5 out of 5 by artemis927 Great for cruising
My boyfriend and I love cruising through DCL out of Port Canaveral and like to get away in the winter months. We usually fly down the day before the cruise sets sail and stay at the Vistana Villages.
We love this resort because the rooms are on the affordable side and we can get a night of rest and relaxation (we always request a jacuzzi room) before we head out on the cruise.
We've arrived as late as eleven at night one time and the reception staff was ready and available to check us in. The pool was open until midnight so they even gave us towels so we could go relax pool side.
February 1, 2012
Rated 5 out of 5 by Shaun93 Perfect place to have a vacation
Our family really had a great time at this place. Friendly staffs and awesome pools. We were so glad that my kids loved it there too except timeshare presentation in last day.
When we checked in, a staff told us that Sheraton provided us with free breakfast on checked-out date. It was at 10 pm. so we skipped our breakfast we had prepared and visited to have a breakfast with our kids, but it turned out that it was a place for timeshare sales. The sales guys told us that it took 90 min's but we told him that we had to check out before noon so he could finish almost for 60 min's. It made us packed in a hurry for checking out.
Other than that, we were very satisfied.
December 14, 2013
Rated 3 out of 5 by Disneywarrior Housekeeping and customer service lacking
Overall great location. Close to all attractions. We liked the kitchenettes and in room laundry facilities on our 2 week trip. We had 2 rest/ no park days in which we enjoyed the pirate splash park, the 2 dry playgrounds and the main pool. My complaint is that during our 2 day hiatus, our room was not cleaned at all. I called to arrange a later cleaning, they never showed up, and they refused to clean before 12 pm the next day. I had to go to the lobby and demand they clean immediately or I doubt they would have come at all. The marketplace restock is a good option but only get essentials because over priced.
November 22, 2014