Rated 1 out of 5 by edshow Terrible experience
My wife and I only spent Saturday, November 23rd, at your resort because the room to which we were assigned was so small. It was nothing like the layout on the web site and was told by a housekeeper that we ended up with the smallest room compared to other one bedrooms. We were expremely disappointed and will never use your facility again. We checked into another resort across the road and could not believe the difference. I checked out on Wednesday, November 27th, and was never asked why I was leaving the resort four days early...terrible! I will warn other people of our disappointment and encourage them to check things out before they agree to stay at your villa.
December 1, 2013
Rated 4 out of 5 Great Resort
This resort has always been one of the nicest places that we stay. We own several timeshares including Vistana and it has always been our favorite.
I have a couple of complaints. One is the way we were treated when we said we did not want to go the the meeting they always try to get us to go to. The guy at the Welcome counter handed me some forms and information but then rudely took it back when I told him that we were not going to the meeting.
Another complaint is the internet. DO NOT advertise high speed internet when you do not have it. I could only stay online for a couple minutes each day. I was going to try to do some work but could not get the internet to stay connected. I complained to guest services and they sent someone to our room 3 times. They got the computer to connect but the minute they left the internet kick off again. Please try to fix this before next year so I can at least check my emails so I will not get so far behind at work.
Dirty dishes and chipped glasses were in the cabinets. Need to add a large frying pan to the kitchens and a decent spatula.
December 7, 2013
Rated 3 out of 5 by SR11 Staff needs to work on welcoming guests
While the hotel itself was lovely, the welcome felt very unwelcoming.I had a hard time understanding the person at the welcome desk ..i had to ask her to please speak up...we were then directed to a restaurant that seemed overwhelmed with guests. Only one person serving many people and a long delay. When we went back to pick up our room key, so many people were checking in..resulted in another long wait. We then went to the Disney line for tickets and that was a bad experience.
December 4, 2013
Rated 5 out of 5 by Jenny77 We loved our resort!
We loved almost everything about staying at the Sharaton. 1) They push timeshare,so don't go down to pick up your "welcome package!!' its only a tube of toothpaste then they push for a meeting to sell timeshare. 2)I put down a $50 deposit and i'm still waiting for it back! Its been almost a month now:( I left our room emaculate! I even washed all towels ,vacumed ,dishes,and dusted. Where is my $50?? Other then that we loved it at the Sharaton Vistana Resort. Please stay at the Cascades building,it'd newly renovated.
December 2, 2013
Rated 5 out of 5 by tarebare Perfect Getaway
Everything went smoothly. Our room was beautiful, ultra clean, and comfy for our large group. The resort is conveniently located and has a lot of fun stuff going on.
Three minor complaints:
1. every night guest services leaves a message on voice mail which makes the BRIGHT red light on all the phones blink.
2. stingy with tissues and dishwasher detergent
3. LOUSY products (shampoo, conditioner, lotion) - BRING YOUR OWN!
We'll be back!
December 3, 2013
Rated 5 out of 5 by kakkarn Amazing experience on the property
We are a family of 4 and stayed on the resort for 7 nights ( 11/16/12 - 11/23/12) in a 2 Bd/2 Bath condo. I loved this property. The suite had everything you would wish for...it was rather lap of luxury for me. Huge Master bath with Jacuzzi tub, Fully equipped kitchen w/granite counter top, washer dryer, balcony, great pools and restaurants on site. Staff was very friendly. Special thanks to the staff who brought all our luggage to the unit..we didn't have to lift a single bag. Next time you are visting Orlando for a family vacation...Sheraton vistana is a no brainer.
Forgot to mention this hotel was very close to Disney and local shopping. Walmart supercenter is 1.6 miles...on Vineland Rd
November 26, 2012
Rated 5 out of 5 by LeoGoSAINTS Best Condo Value Close to Disney
We have been Disney Annual Passholders for the past 3 years and visit 4-5 times per year. Over the past 2 years we have stayed at the Vistana Resort Villages. We get to Epcot and Hollywood Studios in 10min, Magic Kingdom Parking in 13min and Animal Kingdom in15min. We open the parks and leave at 12 for lunch and our 4 year olds nap. We return to the parks at 4 to 8:30. The resort has the best Beds and the rooms are clean, spacious and newly renovated. Great pools and grounds. Starbucks is served on grounds and across the street. WalMart, shopping close.
January 30, 2012
Rated 5 out of 5 by Bgannon2013 Excellent!!
Was absolutely perfect. Clean and staff went well above expectations!!
December 4, 2013