Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

  • 8800 Vistana Centre Drive
  • Orlando,
  • Florida
  • 32821
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4.2 out of 5 by 397 reviewers.
Rated 5 out of 5 by 6th visit We have been going to SVR since 1999 and when we visit Florida we never need to consider anywhere else. SVR is a large complex but each section of the resort makes you feel that you are the only section. The pool choice is good, staff are friendly and the place feels secure. SVR is always spotless and the location is perfect for the Disney/Universal and SeaWorld parks. Rooms are well equipped and spacious. Need I say more! September 15, 2014
Rated 5 out of 5 by Absolutely Espectacular Stayed for 11 days with wife and grandson. Hotel was much ABOVE expections in all ways - great location, fantastic staff, immediate response to any concern. Clean, awesome landscape, pools. Only one very small minus: the meeting about SPG is truly pushy. Try to avoid that. September 10, 2014
Rated 3 out of 5 by Vistana Resort Striving to become Sheraton Basically this is a timeshare property that was acquired by Stanwood and the services do no compare with other Sheraton properties. While it is a very large resort with many pools and outlets, while it has large rooms and it is all suites, the service quality needs to raise up to Stanwood standard. For a platinum traveler, it lacks the "it". You get lost in the crowd and commonality. Suites are spacious but quite plain and some villas are quite dated. Make sure that you get a suite in a newer or remodeled section. For instance Cascades are better than Lakes and so on. It is hard to get the elite recognition at this property. Pools are decent and some of them are large enough, but they present inconveniences. The towel policy is embarrassing : one per person and you need to use a card. This rationalization works in different regimes, but for the hospitality industry, this is a bum. There are no umbrellas at all which means you are forced to stay in the sun. It could be very crowded and impersonal. Food is bland like the Zimmies' breakfast. This particular restaurant needs a remodeling. The carpet is spotted and pulled off. It could be gross. The Market is convenient for small items shopping and groceries. Lobby is unwelcoming and noisy. Service is spotty. There are people are individually nice like one of the managers (Oscar), but overall does not have a Starwood service culture. Grounds are generally well kept and the property looks and feels tropical. It is also safe because it is a gated community in itself. It is also conveniently located to different attractions. September 12, 2014
Rated 3 out of 5 by Decent hotel but uneven service The room was a pleasant surprise - highlights include granite countertops, comfortable beds, a Bose CD player/sound system, large master suite, in-room washer/dryer and 3 flat-screen TVs. Free internet for up to 10 separate devices was very appreciated. The on-site commissary had a deli and Starbucks coffee bar which made running to the local Publix optional. Pools were in good condition and had zero-entry areas for the little ones as well as deeper areas (5+ feet) for the older kids. Parts of the property could use some renovation including reception and restaurant interior (being started in Sept 2014) and the parking lot could use a resurfacing. Service was very uneven - our unit was largely clean although some surfaces were regularly ignored (e.g., our phone had a layer of dust on it). We had an issue with soap foam coming out of a toilet - both housekeeping and maintenance were on the spot within minutes of our call. Retail associates were very friendly but the poolside bar was a bit slow. Major turnoff - this is a vacation ownership property, so we received approximately 5 calls from the sales staff despite being there for a 3-day weekend. We were charged a $100 miscellaneous fee post-checkout. The sales staff mistakenly claimed we received their perk package (we received nothing), even though we never met a salesman nor attended a sales meeting. A subsequent call to the hotel the next day revealed that we were charged in error and that the fee would be refunded within one week. I requested an e-mail substantiating this error and that a refund would be processed. 10 days later, I have yet to receive neither the e-mail or the refund. Overall, this was a ok value for the price but we will likely stay elsewhere for next Orlando trip. September 10, 2014
Rated 5 out of 5 by Simply wonderful!! Great accommodationsand very convenient. We have a large family (6) so finding accommodations that fit us is usually difficult. The 2 bedroom 2 bath villa was very comfortable with a full kitchen, a washer and drier and patio. The large pool with the splash area was fantastic for my 5 year old. This pool also has a deeper side so you don't feel like you are in a "kiddie pool". The hotel is very close to Downtown Disney, tons of restaurants and shopping. We had a wonderful time! September 4, 2014
Rated 3 out of 5 by Great Locationdolphin but.. Check in 8 minutes Reach the villa from main gate 5 min Villa status 4 star : spacious welcoming pretty useful Clean less of villa. Bed frame was dusty, shower had hair around and smell like bleach kitchen was ok Coffee setup: 3 bag for coffee but only 2 creamers, no refill is provided Room amenities: shampoo body soap is provided only if requested.(if requested allow 15/20 min for delivery) No daily service Villa was reserved for 4 sofa bed was not ready, when ask to prepare it operator Danny mentioned you have to make your own bed sheets are in the closet. Check out experience: Heidi wasn't helpful when bring up the issue encounter has laugh about it and say she didn't know. September 9, 2014
Rated 5 out of 5 by Villas are awesome We stayed in a two bedroom villa. The facilities were too good and the two rooms are spacious with Jacuzzi in one of the bedroom. Big dining table and separate kitchen with all amenities. September 5, 2014
Rated 5 out of 5 by Amazing experience on the property We are a family of 4 and stayed on the resort for 7 nights ( 11/16/12 - 11/23/12) in a 2 Bd/2 Bath condo. I loved this property. The suite had everything you would wish for...it was rather lap of luxury for me. Huge Master bath with Jacuzzi tub, Fully equipped kitchen w/granite counter top, washer dryer, balcony, great pools and restaurants on site. Staff was very friendly. Special thanks to the staff who brought all our luggage to the unit..we didn't have to lift a single bag. Next time you are visting Orlando for a family vacation...Sheraton vistana is a no brainer. Forgot to mention this hotel was very close to Disney and local shopping. Walmart supercenter is 1.6 miles...on Vineland Rd Loved it November 26, 2012
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