Rated 5 out of 5 by RichSuz 6th visit
We have been going to SVR since 1999 and when we visit Florida we never need to consider anywhere else. SVR is a large complex but each section of the resort makes you feel that you are the only section. The pool choice is good, staff are friendly and the place feels secure. SVR is always spotless and the location is perfect for the Disney/Universal and SeaWorld parks. Rooms are well equipped and spacious. Need I say more!
September 15, 2014
Rated 5 out of 5 by Motale18 Absolutely Espectacular
Stayed for 11 days with wife and grandson. Hotel was much ABOVE expections in all ways - great location, fantastic staff, immediate response to any concern. Clean, awesome landscape, pools.
Only one very small minus: the meeting about SPG is truly pushy. Try to avoid that.
September 10, 2014
Rated 5 out of 5 by Mooma Friendliest staff in Florida.
From the General Manager who is always on site to the first day on the job employee everyone goes out of their way to be friendly.Some Team members make it their business to learn and remember the names of guests.Every Team member is a "happy" individual.It is a true PLEASURE to stay at Sheraton Vistana.
September 18, 2014
Rated 5 out of 5 by kakkarn Amazing experience on the property
We are a family of 4 and stayed on the resort for 7 nights ( 11/16/12 - 11/23/12) in a 2 Bd/2 Bath condo. I loved this property. The suite had everything you would wish for...it was rather lap of luxury for me. Huge Master bath with Jacuzzi tub, Fully equipped kitchen w/granite counter top, washer dryer, balcony, great pools and restaurants on site. Staff was very friendly. Special thanks to the staff who brought all our luggage to the unit..we didn't have to lift a single bag. Next time you are visting Orlando for a family vacation...Sheraton vistana is a no brainer.
Forgot to mention this hotel was very close to Disney and local shopping. Walmart supercenter is 1.6 miles...on Vineland Rd
November 26, 2012
Rated 1 out of 5 by edshow Terrible experience
My wife and I only spent Saturday, November 23rd, at your resort because the room to which we were assigned was so small. It was nothing like the layout on the web site and was told by a housekeeper that we ended up with the smallest room compared to other one bedrooms. We were expremely disappointed and will never use your facility again. We checked into another resort across the road and could not believe the difference. I checked out on Wednesday, November 27th, and was never asked why I was leaving the resort four days early...terrible! I will warn other people of our disappointment and encourage them to check things out before they agree to stay at your villa.
December 1, 2013
Rated 5 out of 5 by LeoGoSAINTS Best Condo Value Close to Disney
We have been Disney Annual Passholders for the past 3 years and visit 4-5 times per year. Over the past 2 years we have stayed at the Vistana Resort Villages. We get to Epcot and Hollywood Studios in 10min, Magic Kingdom Parking in 13min and Animal Kingdom in15min. We open the parks and leave at 12 for lunch and our 4 year olds nap. We return to the parks at 4 to 8:30. The resort has the best Beds and the rooms are clean, spacious and newly renovated. Great pools and grounds. Starbucks is served on grounds and across the street. WalMart, shopping close.
January 30, 2012
Rated 3 out of 5 by ToniCTravelAmeniti1 Vistana Resort Striving to become Sheraton
Basically this is a timeshare property that was acquired by Stanwood and the services do no compare with other Sheraton properties.
While it is a very large resort with many pools and outlets, while it has large rooms and it is all suites, the service quality needs to raise up to Stanwood standard. For a platinum traveler, it lacks the "it". You get lost in the crowd and commonality.
Suites are spacious but quite plain and some villas are quite dated. Make sure that you get a suite in a newer or remodeled section. For instance Cascades are better than Lakes and so on.
It is hard to get the elite recognition at this property.
Pools are decent and some of them are large enough, but they present inconveniences. The towel policy is embarrassing : one per person and you need to use a card. This rationalization works in different regimes, but for the hospitality industry, this is a bum.
There are no umbrellas at all which means you are forced to stay in the sun.
It could be very crowded and impersonal.
Food is bland like the Zimmies' breakfast. This particular restaurant needs a remodeling. The carpet is spotted and pulled off. It could be gross.
The Market is convenient for small items shopping and groceries.
Lobby is unwelcoming and noisy. Service is spotty. There are people are individually nice like one of the managers (Oscar), but overall does not have a Starwood service culture.
Grounds are generally well kept and the property looks and feels tropical.
It is also safe because it is a gated community in itself.
It is also conveniently located to different attractions.
September 12, 2014
Rated 5 out of 5 by PeacefulTraveler Thank you, Rica!!!
Overall, I thoroughly enjoyed this resort. I found the rooms very comfortable and fully equipped with typical living necessities. Whenever we did have to call staff for some reason, they were polite and very quick to respond and meet our needs. In addition, I found that all facilities were kept very clean and orderly. There is really a lot to choose from here!
For me, my last day here made all the difference in my stay. After my family and I had checked out of our room, we realized we've left behind several items, including two redbox DVDs which needed to be returned prior to our departure from Orlando. Upon returning to the room, the DVDs were nowhere to be found and while the room had not yet been cleaned, we could tell that someone had certainly been in the room. We made a point to file a claim with the security lead, Rica Cherubin. Rica was extremely polite, remorseful for the inconvenience we were experiencing, and he was very thorough in his understanding and resolution of the incident. My family and I ultimately had to leave before the DVDs were found so that we would not miss our flights. Within hours of leaving the resort, Rica contacted me to inform me that he was able to find the DVDs. He even made sure that they were returned by another staff member early that evening so that I would not be charged for a second night. Talk about customer service! I am so grateful to Rica and Sheraton Vistana Resorts for getting to the bottom of this issue. I would definitely return and recommend to everyone!
August 8, 2014