Rated 5 out of 5 by PeacefulTraveler Thank you, Rica!!!
Overall, I thoroughly enjoyed this resort. I found the rooms very comfortable and fully equipped with typical living necessities. Whenever we did have to call staff for some reason, they were polite and very quick to respond and meet our needs. In addition, I found that all facilities were kept very clean and orderly. There is really a lot to choose from here!
For me, my last day here made all the difference in my stay. After my family and I had checked out of our room, we realized we've left behind several items, including two redbox DVDs which needed to be returned prior to our departure from Orlando. Upon returning to the room, the DVDs were nowhere to be found and while the room had not yet been cleaned, we could tell that someone had certainly been in the room. We made a point to file a claim with the security lead, Rica Cherubin. Rica was extremely polite, remorseful for the inconvenience we were experiencing, and he was very thorough in his understanding and resolution of the incident. My family and I ultimately had to leave before the DVDs were found so that we would not miss our flights. Within hours of leaving the resort, Rica contacted me to inform me that he was able to find the DVDs. He even made sure that they were returned by another staff member early that evening so that I would not be charged for a second night. Talk about customer service! I am so grateful to Rica and Sheraton Vistana Resorts for getting to the bottom of this issue. I would definitely return and recommend to everyone!
August 8, 2014
Rated 3 out of 5 by Wally236 Owner Disappointment
As an owner at Vistana we booked our 2 B/R unit plus one additional 1 B/R unit as we were bringing extra guests. Thought as owners we would receive better service. First, room has one small mirror over sink in bathroom. The toilet paper dispenser fell off the wall, when the tech re-installed it he used longer screws so that the pocket door could not open, requiring them to return 2 added times to fix. Housekeeping set up bed without pillow cases. Coffees and other standard hotel products supposedly included in hotel rate stay as this room was did not happen. We called at least 3-4 times during our 7 day stay on this each time receiving apologies. Overall, as long time owners the room quality and service was a big disappointment. All that after learning for the first time that Vistana was once again a Gold Crown resort which was what we invested in some 20 years ago. Never knew for about 5 years it lost that designation all the while maintenance fees increased? Guess that's something I would not be quick to tell owners either. While we very much enjoy the atmosphere of the area clearly Vistana quality and service has diminished over the years.
August 23, 2014
Rated 5 out of 5 by Ossie Home away from Home
Sheraton Vistana Resort, is truly a home away from home. My family just had a three week holiday in Orlando and it was like returning home. Pleasant staff, alluring and well kept gardens and lawns. We took long walks in the morning, shopped at the Market Place and dinned at Zimmies, it all felt like being at home, familiar surroundings and staff felt like neighbours and family. The Villas were clean at check in, although daily cleaning and daily change of linens would have really given us the holiday / hotel feel. The current cost is excessive and the once a week cleaning was the only downside as the cleaning was very poor. The gyms are too small and choice of equipments even poorer. Overall, a very rewarding and truly enjoyed stay.
August 10, 2014
Rated 5 out of 5 by thedawn Wow!
I am platinum member with almost 450 nights in 6 years and can honestly say this might have been my best use of points for a stay. First off they cheered when I arrived acknowleging my platinum status .That was a nice touch by desk personnel! This isn't really a hotel as much it is really a resort... Pools, mini-golf, b-ball courts, My only regret is I wish I had saved the $2200 we spent on Disney and had just stayed at the hotel the whole week. This resort should be recognized by the SPG for outstanding service!
August 4, 2014
Rated 5 out of 5 by PowerRanger Outstanding August Vacation
Two Bedroom Villa was more than we expected. We are so happy we chose this location over the Sheraton Vistana Villages Resort which is newer. The pools and other facilities which we are told were all upgraded over the past few years. Great job!
August 11, 2014
Rated 5 out of 5 by Ellie14 Grandkids Holiday
Resort I'd been trying to timeshare exchange into for sometime.Requests/preferences all honored.Staff always pleasant/responsive with follow-up calls to check if satisfied.
August 17, 2014
Rated 5 out of 5 by PABOT GREAT FAMILY VACATION
SHERATON VISTANA RESORT VILLAS met and exceed our expectations during our recent family vacations, problems with the dishwasher, air conditioning where met on timely and proper manner, we enjoy the pool, the fitness center and the great hospitality and excellent spirit of all the staff
August 16, 2014
Rated 2 out of 5 by LGC26 Poor housekeeping
3 weeks holiday with only one housekeeping visit, one change of sheets, had to ask for towels and under furniture units never vacuumed before or during our stay - wrappers and lolly stick from previous occupants. Unable to use overhead fans for fear of dust raining down - it was that thick. Whole unit appeared grubby and in need of a good scrub.
August 5, 2014