Rated 5 out of 5 by RodFamily Hospitality at its peak
My family and I have had the pleasure of staying at a handful of Starwood properties over the last 10 years and I can truly say the entire staff is the best I've ever met. Immediately, from the time we opened the door and walked in everyone was helpful, cordial and a pleasure to speak with. It really gave us that feeling of being home away from home. Shawn at the front desk was like a long time friend we never knew we had; and Josh on the FUN team made sure my son had plenty to do. Your FAB team was also great. Although we did not participate, they sure gave it their all to get us to join in the Burger Challenge. Never once did it feel like a "pitch", but more of a good friendly challenge. If we hadn't had a late breakfast I may have had to take Alejandro, over at Splash, down. Thanks for a great stay; we look forward to coming back.
June 17, 2013
Rated 5 out of 5 by Thankful1 Excellent hotel
I have traveled a lot and have stayed at many hotels but this hotel is by far the best ever! The GM and her staff were amazing. They made me feel like family, and traveling alone that is very important. My safety and comfort was first and foremost. The grounds were well kept and the landscapers were also friendly. I will definitely be back and will recommend this hotel to everyone I know that will be staying in Scottsdale.
February 5, 2014
Rated 3 out of 5 by 91voyager spa tub not working
stayed for 2 nights. oct 6. Received postcard promising a call back before our visit, never got a call. Room was average condition, the in room spa tub was broken and I was not informed of this condition. This spa has obvious evidence of long term neglect. The knobs are frozen with rust and the buttons stuck in the depressed position. As an SVO, this is not what I expect from starwood properties. This is unit 3057, to save you sometime in researching.
October 20, 2012
Rated 1 out of 5 by canucks1211 the hotel needs better management
Very disappointed with the hotel.
1. tiny black insects were crawling on the bathroom sink counter top
2. the overflow hole of the sink was so filthy, we took a picture of it and can't beleive what we saw.
January 4, 2012
Rated 5 out of 5 by Maxine83 AZ Vacation
We have been going here for around 5 years we pickup our grandsons and stay here .Every visit has been great everyone does anything to help to the best way ever ,they are friendly always ask if you need anything, All the entertainment for both grownups & Kids are great , I thank everyone there for making my vacation great . A couple of years ago my sisters' came on vacation one from Mass & one from CA they loved it. The rooms are great and very clean and again everyone there helps if we needed anything ,we were leaving on a Sat but we wanted to stay until Tues ,I went down to the desk and Sean made all the changes for me . I love this place and so does my family.
September 18, 2013
Rated 4 out of 5 by Egon1 Hidden Gem
My husband and I had decided on a staycation for a holiday weekend but wanted to go somewhere we hadn't been before. We've driven by this resort many times but never really "seen" it. From the front desk staff to the housekeeping staff, everyone has been more than happy to make your stay a wonderful experience. I will say the only two complaints I have (and I'm really stretching at this one) is just down the stairs from where we stayed was a manmade pond that had a little bit of stagnant water that could have been kept up a little more. Also, with all of the kitchen amenities that were offered, a garbage disposal would have been ideal. I will absolutely stay again!
May 30, 2013
Rated 2 out of 5 by JLVG This hotel is not suited for regular travelers at all
During the week, the restaurant / bar closes at 7:00pm and breakfast does not start until 8:00am. This is ridiculous for those that are short-term travelers and/or traveling on business. Also, during my stay, all the lights in my room, except for 2 sockets shut-off at 11:00pm. Supposedly, it was a blown circuit breaker, but they could not fix it until the next morning when I was checking-out anyway. Though I asked for a wake-up call, I never received one. Thankfully, I set my own alarm clock. The onsite "fitness center" is VERY small and not to par with competing hotels. I would definitely NOT recommend staying here.
June 14, 2013
Rated 5 out of 5 by SRM2 Great service
General Manager Cassandra and Operations Manager Charles went above and beyond in helping to secure our reservations. The facility is very clean and a great place to stay!
March 4, 2014
Rated 5 out of 5 by 4myTumTum This hotel has great service
This hotel is an awesome place to kick back and be spoiled! All staff personnel are courteous and go out of their way to make your stay highly enjoyable. Our family loves this resort and can't wait to visit again.
May 29, 2013
Rated 5 out of 5 by JW2547 Great for extended stay
The deluxe one bedroom was very spacious, clean and well-designed. Nice pool area with good towel service and a small poolside cafe/bar. Free coffee at reception. Washer/dryer was difficult to operate and there is no oven (range and micro/convection combo). A nice feature were the BBQ grills spread throughout the complex which we didn't use but saw other people enjoying.
May 22, 2012
Rated 5 out of 5 by Plastik Great Stay
We were there for a birthday/engagement party and everyone was pleased.
September 19, 2012
Rated 1 out of 5 by BTGOLF disappointed
Customer service was poor, no water in rooms, no upgrades for platium memebers, charged for phone calls, rooms are dark and crowded, no computer desk, shower was unsafe had to step up high into tub for shower. Bed was only queen size very liitle sleep could not get upgrade and also had to buy my own wine glasses as they did not supply them. Overall our experience was at the top of our do not stay list as a platium member.
November 15, 2012
Rated 4 out of 5 by Capricorn72 A Destination for Sun and Pool Soakers
I chose this hotel for a base for the business had I to do in the Phoenix area. The other Starwood properties in the area were a little overpriced for the location and this property had great off-season rates. Being a business traveler I do have to keep expenses in mind while still hunting for comfort. This place delivers nicely if your willing to drive to the north end of Scottsdale.
September 17, 2013
Rated 5 out of 5 by LPS2013 Beyond My Expectations
Needing a few days of R&R at a local hotel, I'm so glad that I chose the Sheraton Desert Oasis. The room/villa was huge and beautiful, and had all the amenities you could want. It was luxurious and relaxing. The staff couldn't have been more pleasant and I loved the pool and waterfall. It's truly a perfect getaway without paying the high cost of a grand resort. Can't wait to go back!
May 20, 2013
Rated 5 out of 5 by Spod The hotel is awesome!!
I liked my stay very much. But I have come across one problem. The hotel has not refunded my security deposits even after 2 weeks of checking out. I did not expect this from such a good hotel like this.
October 28, 2013
Rated 5 out of 5 by phx090813 phx090813
Great hotel...Good hospitality....I am spg75 Platinum and this was the first time I was placed on the small side....nice and comfortable but I had difficulty getting in and out of the shower because of very high ledge and I have a bad hip.....but overall a very good hotel and convenient to the 101 loop....
September 11, 2013
Rated 3 out of 5 by Azz60 Overall this hotel is good
Our family visited Scottsdale for a wedding everyone stayed at Sheraton Desert Oasis Villas. We liked everything except for the bathrooms. Although each room had big bathroom but the floor plan was very inefficient. Sink had no place to put your toiletries. I had to bring a table from the living room inside the bathroom to place all my stuff on it. There was no full length mirror. Villas are spacious and clean meaning 3-4 people can easily stay in one villa. But family will not have any place to put their tooth brushes, razor, or curling rod. There was no dresser in the bedroom so only one person can get ready at one time.
No place to store Makeup either.
I understand Hotel cannot change their bathroom floor plan but all they need to do is place a little shelf or Chester drawer in each bathroom and guest can place their toiletries on/in it.
They can also place a full length mirror on one door and this way two people can get ready simultaneously and guests can get a good glance at their outfit before they step out.
September 3, 2013
Rated 5 out of 5 by Wags952 Hidden Gem
I've stayed here 3 times now and have enjoyed and valued the experience each time. Staff is friendly, helpful and warm, rooms are good size, comfortable and always clean and grounds are well kept.
November 29, 2012
Rated 5 out of 5 by cmc78 Excellent
I took my family to Scottsdale on business and we stayed here. It was an excellent choice. The rooms are spacious, and the full kitchen was extremely convenient. It made our stay very enjoyable.
November 9, 2012
Rated 5 out of 5 by whatsupchad Sheraton Desert Oasis
What a great stay. Couldn't have asked for more of a perfect stay Friendly staff, great food, great ground, awesome rooms.
July 13, 2013
Rated 5 out of 5 by JGarcia Great family spot!
My family and I had such a great time at Desert Oasis. I was in town from DC visiting family in AZ so we thought we'd check in to a hotel with a great pool. We had stayed here a long time ago and were glad we remembered the place because it was perfect.
The staff was amazing- they accommodated all of our requests and were all very friendly. Even the security guard that was doing rounds at the pool said hello and told us to have a great time.
I stayed in one suite and my cousin in the suite adjoining. We had everything we needed- living room with TV, full kitchen with all the dishes we could need, large fridge, dishwasher, washing machine, and large bathroom. Also, plenty of sleeping space. I had a king she had a queen and we both had pull out sofas.
The pool was incredible. Large enough for all guests to have their own space, but small enough where I could see the kids with no problem. There was a snack bar and a splash pad, which were both great extras. The hot tub was nice and hot and great for relaxing. Note: there were a lot of kids which was great for us, but might encroach a bit on someone wanting a romantic destination with their partner.
We had a great time and will definitely be back!
August 6, 2013
Rated 5 out of 5 by Gabi46 Location, Views and Comfort
Loved the spaciousness of the two bedroom unit. The views from the balconies were lovely. The furniture was set up for comfort. Staff reacted to any need immediately. The only thing I will do upon our next visit, and there will be more, is to request a top floor room, so as not to be disturbed by residents above. The pool and hot tub were great for relaxation and just listening to the fantastic waterfall feature. I also put some time in by the fireplace in the lobby with the overstuffed chairs and sofa to melt into with a good book and the gorgeous Christmas decoration.
January 7, 2014
Rated 4 out of 5 by adamsbomb04 Missing the SPG Touch
Overall look and feel of the resort is great. The staff and service was on point. The pool area was truly enjoyable and my family liked that there were always plenty of activities for us to participate in even though we weren't able to enjoy all of them. When it comes to the room, unfortunately we were not feeling the Heavenly experience that we have come to enjoy with SPG and Westin. So much is put into creating an awe inspiring look and feel. Which is why I can't understand why more effort isn't put in to making the furniture and bedding comfortable. My wife and I did not get any consistent comfortable sleep on the shoddy, firm bed we were given. Our daughters slept on the the sleeper sofa, which they almost refused to sleep in because it was so uncomfortable. We had to take most of the bedding from our bed to place on their uncomfortable sleeper sofa mattress, so as to make it a little more plush for them. We appreciated all the little extras we had (kitchen, washer/dryer, etc). But at the end of the day, after all is said and done you want a good nights rest, which we did not get. 1000 miles of driving and can't even get a decent bed!! Disappointed to the point that I would sacrifice and the "extras" for a little comfort. Sorry, but we can find a better pool, and certainly a better bed. Hopefully these things improve, because I'm a firm believer in second chances. Also, thanks for informing us that construction was consistently taking place near our room. Was quite noisy at times.
July 23, 2013
Rated 5 out of 5 by TheJoshuaProject Quick Business Trip
I found this hotel to be very accommodating and very clean. Everything was exactly where you should expect it to be and the facilities were very nice. I did have to contact the front desk because I had left an electrical plug in the wall for my MAC after my stay and the housekeeping staff said they would call me back and never did. Sarah, at the front, said she would handle it for me and she did, IMMEDIATELY. Glad she was there
January 25, 2014
Rated 5 out of 5 by Leea warm and friehdly
i just lost my brother and i was so impressed with they warmth and empathy. Lee
January 27, 2014
Rated 5 out of 5 by AAA1 Desert Oasis
The Sheraton Desert Oasis property is exactly that, a desert oasis. Nestled deep in the Arizona desert, just outside of Phoenix, in the Scottsdale area, the property features relaxing pools and landscaping, excellent dining and spa services, and extraordinarily spacious guest rooms and spaces.
The timeshare property combination does force earlier checkout than desired, especially for SPG Platinum members; however, the physical space inside the rooms more than makes up for that.
I will definitely stay there again, especially for the NCAA's Fiesta Bowl, the NFL's Super Bowl, and other special events.
October 1, 2013
Rated 4 out of 5 by Arizonacindy Great location but...
I am an owner, therefore go every year. Rooms need updating,and never get room request.
January 24, 2014
Rated 4 out of 5 by Jgal1017 Great Location, Would Stay Again
The Sheraton is ideally located for our needs. The pool was fun as were the activities that the hotel had planned for the children.
We upgraded to the deluxe room which was almost 800 sq feet to accomodate our family who were coming to swim with us at the hotel, it was like an apartment. Loved it. Thank you.
November 26, 2012
Rated 5 out of 5 by Mary60 Exceeded our expectations!
We were looking for a one bedroom suite type place to stay as we were traveling with our teenage son and wanted more space. The Sheraton D.O. was the perfect place! We stayed in the premium one bedroom villa which was very spacious! The pool area was not too crowded and there was even a pool side bar and grill which had great food. We had to extend our stay by one day and the front desk had no problem accommodating us. The concierges were very friendly and helped us with our many questions about things to do in the area. We will definitely consider staying here again.
April 21, 2013
Rated 3 out of 5 by JAK1955 Mr
I used my weeks trade through RCI and only had my room 1005 cleaned one time. I have been trading weeks for some time now and this is the first time I did not get my room cleaned on a daily basis. The room was clean when we checked in and all the facilities were in great condition
December 21, 2013