Rated 1 out of 5 by BTGOLF disappointed
Customer service was poor, no water in rooms, no upgrades for platium memebers, charged for phone calls, rooms are dark and crowded, no computer desk, shower was unsafe had to step up high into tub for shower. Bed was only queen size very liitle sleep could not get upgrade and also had to buy my own wine glasses as they did not supply them. Overall our experience was at the top of our do not stay list as a platium member.
November 15, 2012
Rated 5 out of 5 by STEM Beautiful Hotel
The hotel grounds were so beautiful and the landscape was immaculate. The rooms were spacious and comfortable. The pool was wonderful and so refreshing. Cannot wait to go back!
May 5, 2014
Rated 5 out of 5 by AAA1 Desert Oasis
The Sheraton Desert Oasis property is exactly that, a desert oasis. Nestled deep in the Arizona desert, just outside of Phoenix, in the Scottsdale area, the property features relaxing pools and landscaping, excellent dining and spa services, and extraordinarily spacious guest rooms and spaces.
The timeshare property combination does force earlier checkout than desired, especially for SPG Platinum members; however, the physical space inside the rooms more than makes up for that.
I will definitely stay there again, especially for the NCAA's Fiesta Bowl, the NFL's Super Bowl, and other special events.
October 1, 2013
Rated 4 out of 5 by Dan43 Good Resort
Hotel is well kept. The rooms are very clean and modern. Staff is friendly.
Housekeeping missed to clean our room both days, we called the front desk and they responded promptly and cleaned our room.
April 25, 2014
Rated 5 out of 5 by MEchicago Yay
Excellent place to stay!!!!
April 28, 2014
Rated 5 out of 5 by Gabi46 Location, Views and Comfort
Loved the spaciousness of the two bedroom unit. The views from the balconies were lovely. The furniture was set up for comfort. Staff reacted to any need immediately. The only thing I will do upon our next visit, and there will be more, is to request a top floor room, so as not to be disturbed by residents above. The pool and hot tub were great for relaxation and just listening to the fantastic waterfall feature. I also put some time in by the fireplace in the lobby with the overstuffed chairs and sofa to melt into with a good book and the gorgeous Christmas decoration.
January 7, 2014
Rated 4 out of 5 by Jgal1017 Great Location, Would Stay Again
The Sheraton is ideally located for our needs. The pool was fun as were the activities that the hotel had planned for the children.
We upgraded to the deluxe room which was almost 800 sq feet to accomodate our family who were coming to swim with us at the hotel, it was like an apartment. Loved it. Thank you.
November 26, 2012
Rated 5 out of 5 by Mary60 Exceeded our expectations!
We were looking for a one bedroom suite type place to stay as we were traveling with our teenage son and wanted more space. The Sheraton D.O. was the perfect place! We stayed in the premium one bedroom villa which was very spacious! The pool area was not too crowded and there was even a pool side bar and grill which had great food. We had to extend our stay by one day and the front desk had no problem accommodating us. The concierges were very friendly and helped us with our many questions about things to do in the area. We will definitely consider staying here again.
April 21, 2013
Rated 5 out of 5 by Fallon Outstanding Resort
This is an outstanding resort.
Equipped with things to do for children of all ages. Nice pool and many activities.
The rooms were just re-decorated and they are beautiful. Entire staff is very friendly and helpful. Especially Moe at the pool and Cassandra and Anna. Outstanding and very helpful. Made our stay very enjoyable.
April 7, 2014
Rated 5 out of 5 by jdrx2 So Beautiful
This was one of the most beautiful places that I've ever stayed. I was here for work, but never wanted to leave.
April 6, 2014
Rated 4 out of 5 by SD00 Great location
Villas are well equipped for families. Pool is beautiful. Location within Scottsdale great. Stayed here numerous times and have enjoyed it.
This time there was a labour dispute and therefore our room wasn't cleaned or vaccumed. Sad to see since we do like to stay here and always recommend it.
March 26, 2014
Rated 5 out of 5 by TheJoshuaProject Quick Business Trip
I found this hotel to be very accommodating and very clean. Everything was exactly where you should expect it to be and the facilities were very nice. I did have to contact the front desk because I had left an electrical plug in the wall for my MAC after my stay and the housekeeping staff said they would call me back and never did. Sarah, at the front, said she would handle it for me and she did, IMMEDIATELY. Glad she was there
January 25, 2014
Rated 5 out of 5 by SRM2 Great service
General Manager Cassandra and Operations Manager Charles went above and beyond in helping to secure our reservations. The facility is very clean and a great place to stay!
March 4, 2014
Rated 5 out of 5 by Bill60KerrvilleTX Mayo Visit Lodging
This is a stunning property with true three room suites with private balconies. It is currently being renovated so I can't wait to see what the new updated digs will look like. I come to the Mayo at least twice a year and this property is perfectly situated about half way between the Mayo Hospital and the Clinic. We'd recommend this property to friends and family and we'll love to stay here again in the future.
September 30, 2013
Rated 3 out of 5 by njcpa Follow-up needs some attention
Chuck (consierge) did not follow up with me. At 1st day meet and greet, I asked him to find me a tennis pro so I could take a lesson. No follow through. Also, we had asked for more information about the $20 hike but again, no follow through.
For a 90+ degree climate, I thought both pools were to cold to enjoy.
Staff friendliness was excellent.
May 6, 2013
Rated 3 out of 5 by JAK1955 Mr
I used my weeks trade through RCI and only had my room 1005 cleaned one time. I have been trading weeks for some time now and this is the first time I did not get my room cleaned on a daily basis. The room was clean when we checked in and all the facilities were in great condition
December 21, 2013
Rated 5 out of 5 by rcval6 hotel was great!
the room was very nice the shower was amazing, the kitchen was stocked with everything you could think of. LOVED the pool. this hotel was very nice and great for the whole family, you don't often have such a nice hotel that also has kid friendly things like playgrounds and splash pads! will be returning in the future.
August 18, 2013
Rated 4 out of 5 by DavidF comfortable and convenient
Nice facility. We own at other SVN places, and this was first trip to Desert Oasis. Well maintained and staff was great. Upgrade at check in, comfortable room. Close to highway and to golf courses. Worked out very well for short buddy trip in Scottsdale for golf.
December 9, 2013
Rated 5 out of 5 by Leea warm and friehdly
i just lost my brother and i was so impressed with they warmth and empathy. Lee
January 27, 2014
Rated 4 out of 5 by Arizonacindy Great location but...
I am an owner, therefore go every year. Rooms need updating,and never get room request.
January 24, 2014
Rated 5 out of 5 by WiseOne Exceeding Expectations
WOW! Villa exceeded my expectations. Large, spacious and well-appointed vacation home with every amenity one can want; beautifully landscaped grounds and a great view of the mountains: it was a home away from home.
November 25, 2013
Rated 5 out of 5 by Mess01 Scottsdale Visit
Our whole family (5 rooms) stayed at the Sheraton Desert Oasis and had a fabulous time. The whole resort is so very clean- the staff was always very friendly- and the food and drinks at the pool were very good. We would definitely stay here again!
April 30, 2013
Rated 3 out of 5 by Local99 Mini suites
The room was small but had all the amenities we needed (plates, silverware, glasses, dishwasher). The decor was older and the room had obvious wear and tear but comfortable. The property was pretty. The food was good.
June 20, 2013
Rated 5 out of 5 by Roo52 Plan to stay a while
This is the best Sheraton property I have ever visited, and I've been to many of them. I highly recommend it!
December 28, 2013
Rated 4 out of 5 by medic10 Housekeeping & grounds
Renovations were done quietly & without too much inconvenience. Housekeeping did not show up for the first week, then daily for last 3 days. Pool clock not working.
June 20, 2013
Rated 3 out of 5 by topdollar Locale is convenient
Resort is easy to find and is located in an area that has good access to amenities convenient to any traveler. Staff was great.
May 20, 2013