Rated 5 out of 5 by whatsupchad Sheraton Desert Oasis
What a great stay. Couldn't have asked for more of a perfect stay Friendly staff, great food, great ground, awesome rooms.
July 13, 2013
Rated 5 out of 5 by JGarcia Great family spot!
My family and I had such a great time at Desert Oasis. I was in town from DC visiting family in AZ so we thought we'd check in to a hotel with a great pool. We had stayed here a long time ago and were glad we remembered the place because it was perfect.
The staff was amazing- they accommodated all of our requests and were all very friendly. Even the security guard that was doing rounds at the pool said hello and told us to have a great time.
I stayed in one suite and my cousin in the suite adjoining. We had everything we needed- living room with TV, full kitchen with all the dishes we could need, large fridge, dishwasher, washing machine, and large bathroom. Also, plenty of sleeping space. I had a king she had a queen and we both had pull out sofas.
The pool was incredible. Large enough for all guests to have their own space, but small enough where I could see the kids with no problem. There was a snack bar and a splash pad, which were both great extras. The hot tub was nice and hot and great for relaxing. Note: there were a lot of kids which was great for us, but might encroach a bit on someone wanting a romantic destination with their partner.
We had a great time and will definitely be back!
August 6, 2013
Rated 4 out of 5 by adamsbomb04 Missing the SPG Touch
Overall look and feel of the resort is great. The staff and service was on point. The pool area was truly enjoyable and my family liked that there were always plenty of activities for us to participate in even though we weren't able to enjoy all of them. When it comes to the room, unfortunately we were not feeling the Heavenly experience that we have come to enjoy with SPG and Westin. So much is put into creating an awe inspiring look and feel. Which is why I can't understand why more effort isn't put in to making the furniture and bedding comfortable. My wife and I did not get any consistent comfortable sleep on the shoddy, firm bed we were given. Our daughters slept on the the sleeper sofa, which they almost refused to sleep in because it was so uncomfortable. We had to take most of the bedding from our bed to place on their uncomfortable sleeper sofa mattress, so as to make it a little more plush for them. We appreciated all the little extras we had (kitchen, washer/dryer, etc). But at the end of the day, after all is said and done you want a good nights rest, which we did not get. 1000 miles of driving and can't even get a decent bed!! Disappointed to the point that I would sacrifice and the "extras" for a little comfort. Sorry, but we can find a better pool, and certainly a better bed. Hopefully these things improve, because I'm a firm believer in second chances. Also, thanks for informing us that construction was consistently taking place near our room. Was quite noisy at times.
July 23, 2013
Rated 1 out of 5 by BTGOLF disappointed
Customer service was poor, no water in rooms, no upgrades for platium memebers, charged for phone calls, rooms are dark and crowded, no computer desk, shower was unsafe had to step up high into tub for shower. Bed was only queen size very liitle sleep could not get upgrade and also had to buy my own wine glasses as they did not supply them. Overall our experience was at the top of our do not stay list as a platium member.
November 15, 2012
Rated 5 out of 5 by AAA1 Desert Oasis
The Sheraton Desert Oasis property is exactly that, a desert oasis. Nestled deep in the Arizona desert, just outside of Phoenix, in the Scottsdale area, the property features relaxing pools and landscaping, excellent dining and spa services, and extraordinarily spacious guest rooms and spaces.
The timeshare property combination does force earlier checkout than desired, especially for SPG Platinum members; however, the physical space inside the rooms more than makes up for that.
I will definitely stay there again, especially for the NCAA's Fiesta Bowl, the NFL's Super Bowl, and other special events.
October 1, 2013
Rated 4 out of 5 by Creeper52 Cleaning Crew
The room cleaning crews were very inefficient and lacked any real notion of "cleaning a room" . The sheets were changed and the linen was new everyday. There was no floor sweeping, wiping, tub or toilet cleaning, no sink cleaning..........................Not at all satisfied with the "cleaning" element. On two separate occasions I had to call the front desk to see if the cleaners were even coming it was so late in the evening. On one of those events we were out early that morning and did not return until 3:00 p.m. and to our dismay our room had not been cleaned so a call was made to the front desk. Funny though, on the day of our check out, the cleaners were there bright and early before 11:00 a.m..............
June 18, 2014
Rated 4 out of 5 by Jgal1017 Great Location, Would Stay Again
The Sheraton is ideally located for our needs. The pool was fun as were the activities that the hotel had planned for the children.
We upgraded to the deluxe room which was almost 800 sq feet to accomodate our family who were coming to swim with us at the hotel, it was like an apartment. Loved it. Thank you.
November 26, 2012
Rated 5 out of 5 by TALtj Dr. T. Johnson; ex. artillery/QM Cpt.
As a SC graduate/ Alumni. I would recommend the resorts as well as Starwood to all who have loved ones and family. Whenever and whatever you can do to get away with Starwood is a must! And I am very critical!
June 29, 2014
Rated 5 out of 5 by Gabi46 Location, Views and Comfort
Loved the spaciousness of the two bedroom unit. The views from the balconies were lovely. The furniture was set up for comfort. Staff reacted to any need immediately. The only thing I will do upon our next visit, and there will be more, is to request a top floor room, so as not to be disturbed by residents above. The pool and hot tub were great for relaxation and just listening to the fantastic waterfall feature. I also put some time in by the fireplace in the lobby with the overstuffed chairs and sofa to melt into with a good book and the gorgeous Christmas decoration.
January 7, 2014
Rated 5 out of 5 by Mary60 Exceeded our expectations!
We were looking for a one bedroom suite type place to stay as we were traveling with our teenage son and wanted more space. The Sheraton D.O. was the perfect place! We stayed in the premium one bedroom villa which was very spacious! The pool area was not too crowded and there was even a pool side bar and grill which had great food. We had to extend our stay by one day and the front desk had no problem accommodating us. The concierges were very friendly and helped us with our many questions about things to do in the area. We will definitely consider staying here again.
April 21, 2013
Rated 5 out of 5 by Wags952 Hidden Gem
I've stayed here 3 times now and have enjoyed and valued the experience each time. Staff is friendly, helpful and warm, rooms are good size, comfortable and always clean and grounds are well kept.
November 29, 2012
Rated 5 out of 5 by Angie1707 Great features
Love this hotel. The rooms are nice, there is a great swimming pool with lots of lounge chairs, and the service is fantastic. Only wish there was a shuttle to the Kierland Commons, though a cab is only around $12.
October 9, 2014
Rated 5 out of 5 by LeiolaB Our favorite "stay-cation!"
This is our go-to resort whenever we need to run away from work, home, stress, etc. We live 5 miles away, so the dogs can stay home while we enjoy the pool and calming atmosphere. Since all the bbq equipment is clean and handy, we always throw salmon or steaks on the grill. I particularly enjoy reading on the shady patio, in front of the fireplace or soaking in the huge whirlpool tub provided in the premire suites.
August 28, 2014
Rated 4 out of 5 by Quirk2 Great rooms and the staff amazing
Thank you Jessica (the #1 great staff).
September 11, 2014
Rated 5 out of 5 by TheJoshuaProject Quick Business Trip
I found this hotel to be very accommodating and very clean. Everything was exactly where you should expect it to be and the facilities were very nice. I did have to contact the front desk because I had left an electrical plug in the wall for my MAC after my stay and the housekeeping staff said they would call me back and never did. Sarah, at the front, said she would handle it for me and she did, IMMEDIATELY. Glad she was there
January 25, 2014
Rated 5 out of 5 by Sunya You don't just stay, you belong
This was my 3rd stay here & I am never disappointed. My son came fromTexas to visit & I thought this would be a nice end to his vacation as well as being close to airport. He absolutely loves it here too.
Amazing staff everywhere that are warm, unintrusive, friendly, happy & fun.
Beauty & cleanliness, relaxation & fun are all reasons I love this oasis.
You do feel you "belong" as your TV advertisement states.
May 27, 2014
Rated 5 out of 5 by Jake5000 Comfortable
I was very pleased with my time here. The only thing that was wrong was that there was no remote for the T.V.
I called the front desk and had a remote within five minutes.
Great customer service.
August 29, 2014
Rated 5 out of 5 by Bill60KerrvilleTX Mayo Visit Lodging
This is a stunning property with true three room suites with private balconies. It is currently being renovated so I can't wait to see what the new updated digs will look like. I come to the Mayo at least twice a year and this property is perfectly situated about half way between the Mayo Hospital and the Clinic. We'd recommend this property to friends and family and we'll love to stay here again in the future.
September 30, 2013
Rated 4 out of 5 by Traveller1957 Accomodations
Units were spacious and very close to the pool. My recommendation would be to have a light cleaning of the unit (washrooms) during the stay, not just linens exchange. Also, supply coffee packs every day, without having to ask for it. Also, my sister and I were celebrating our 35th and 40th Wedding Anniversaries, surprised that there was no acknowledgement of that. Other than that, great hotel!
May 26, 2014
Rated 4 out of 5 by Teacherlady11 A NICE FAMILY PLACE
I still like this resort, location, friendliness of staff and the food is really good. The loss of the southwest decor in the units was a disappointment. I'm sure I can find another resort in the Phoenix area that will totally get me away from my home base of the east coast.
July 29, 2014
Rated 5 out of 5 by Troge Excellent Service
Upon arriving late from the East Coast, Jessica at the front desk immediately acknowledged I would need to find food fast. She let me know the restaurant on property would be closing soon and directed me ther asap. Lauara and the Chef on duty quickly made me a delivicious meal with a smile. Thank you!
June 26, 2014
Rated 3 out of 5 by njcpa Follow-up needs some attention
Chuck (consierge) did not follow up with me. At 1st day meet and greet, I asked him to find me a tennis pro so I could take a lesson. No follow through. Also, we had asked for more information about the $20 hike but again, no follow through.
For a 90+ degree climate, I thought both pools were to cold to enjoy.
Staff friendliness was excellent.
May 6, 2013
Rated 5 out of 5 by Fallon Outstanding Resort
This is an outstanding resort.
Equipped with things to do for children of all ages. Nice pool and many activities.
The rooms were just re-decorated and they are beautiful. Entire staff is very friendly and helpful. Especially Moe at the pool and Cassandra and Anna. Outstanding and very helpful. Made our stay very enjoyable.
April 7, 2014
Rated 5 out of 5 by GlobalTrotter Very nice and relaxed property
The check in was prompt, the room was clean, the staffs were friendly. As a platinum member, I was upgraded to a premium one bedroom unit, which was really nice. Although this property may not best suit for business travel, I still found it is convenient and very relax after work.
June 14, 2014
Rated 4 out of 5 by tom200 2 night stay
It is among the best places I stay. This time only, the pool was not open immediately at 8:00. I had to ask at the desk. Also, the hot tub was out of service one day. The room was excellent, as always. The rates are slowly climbing and soon, regrettably, it may be out of my price range.
June 4, 2014
Rated 5 out of 5 by rcval6 hotel was great!
the room was very nice the shower was amazing, the kitchen was stocked with everything you could think of. LOVED the pool. this hotel was very nice and great for the whole family, you don't often have such a nice hotel that also has kid friendly things like playgrounds and splash pads! will be returning in the future.
August 18, 2013
Rated 5 out of 5 by 3XDRAGON Love the new remodeling
Love the new remodeling that was done!
Love the private side two pools to choose from family side and private quiet side.
Everything is so easy to get to and from the location...thank you again for such a nice stay.
Your employees reflect knowing you by name friendliness******
May 29, 2014
Rated 4 out of 5 by SD00 Great location
Villas are well equipped for families. Pool is beautiful. Location within Scottsdale great. Stayed here numerous times and have enjoyed it.
This time there was a labour dispute and therefore our room wasn't cleaned or vaccumed. Sad to see since we do like to stay here and always recommend it.
March 26, 2014
Rated 3 out of 5 by JAK1955 Mr
I used my weeks trade through RCI and only had my room 1005 cleaned one time. I have been trading weeks for some time now and this is the first time I did not get my room cleaned on a daily basis. The room was clean when we checked in and all the facilities were in great condition
December 21, 2013
Rated 4 out of 5 by Deanne1 Sheraton Oasis Scottsdale AZ
Beautiful place to stay, grounds are lush and well kepts. Playgrounds and two pools, one with family activities and exercise programs, the other a quiet one for relaxing, shade, etc. were impressive. It was a fabulous vacation.
June 2, 2014