Rated 5 out of 5 by Fallon Outstanding Resort
This is an outstanding resort.
Equipped with things to do for children of all ages. Nice pool and many activities.
The rooms were just re-decorated and they are beautiful. Entire staff is very friendly and helpful. Especially Moe at the pool and Cassandra and Anna. Outstanding and very helpful. Made our stay very enjoyable.
April 7, 2014
Rated 5 out of 5 by jdrx2 So Beautiful
This was one of the most beautiful places that I've ever stayed. I was here for work, but never wanted to leave.
April 6, 2014
Rated 4 out of 5 by SD00 Great location
Villas are well equipped for families. Pool is beautiful. Location within Scottsdale great. Stayed here numerous times and have enjoyed it.
This time there was a labour dispute and therefore our room wasn't cleaned or vaccumed. Sad to see since we do like to stay here and always recommend it.
March 26, 2014
Rated 5 out of 5 by Greg111 Fun in the Sun
This hotel is great quality and well located for touring, travelling, golf and shopping. Our family had a great time in Phoenix, and the Desert Oaisis was a great base for our many adventures.
March 23, 2014
Rated 5 out of 5 by SRM2 Great service
General Manager Cassandra and Operations Manager Charles went above and beyond in helping to secure our reservations. The facility is very clean and a great place to stay!
March 4, 2014
Rated 5 out of 5 by Thankful1 Excellent hotel
I have traveled a lot and have stayed at many hotels but this hotel is by far the best ever! The GM and her staff were amazing. They made me feel like family, and traveling alone that is very important. My safety and comfort was first and foremost. The grounds were well kept and the landscapers were also friendly. I will definitely be back and will recommend this hotel to everyone I know that will be staying in Scottsdale.
February 5, 2014
Rated 5 out of 5 by Leea warm and friehdly
i just lost my brother and i was so impressed with they warmth and empathy. Lee
January 27, 2014
Rated 5 out of 5 by TheJoshuaProject Quick Business Trip
I found this hotel to be very accommodating and very clean. Everything was exactly where you should expect it to be and the facilities were very nice. I did have to contact the front desk because I had left an electrical plug in the wall for my MAC after my stay and the housekeeping staff said they would call me back and never did. Sarah, at the front, said she would handle it for me and she did, IMMEDIATELY. Glad she was there
January 25, 2014
Rated 4 out of 5 by Arizonacindy Great location but...
I am an owner, therefore go every year. Rooms need updating,and never get room request.
January 24, 2014
Rated 5 out of 5 by Gabi46 Location, Views and Comfort
Loved the spaciousness of the two bedroom unit. The views from the balconies were lovely. The furniture was set up for comfort. Staff reacted to any need immediately. The only thing I will do upon our next visit, and there will be more, is to request a top floor room, so as not to be disturbed by residents above. The pool and hot tub were great for relaxation and just listening to the fantastic waterfall feature. I also put some time in by the fireplace in the lobby with the overstuffed chairs and sofa to melt into with a good book and the gorgeous Christmas decoration.
January 7, 2014
Rated 5 out of 5 by Roo52 Plan to stay a while
This is the best Sheraton property I have ever visited, and I've been to many of them. I highly recommend it!
December 28, 2013
Rated 3 out of 5 by JAK1955 Mr
I used my weeks trade through RCI and only had my room 1005 cleaned one time. I have been trading weeks for some time now and this is the first time I did not get my room cleaned on a daily basis. The room was clean when we checked in and all the facilities were in great condition
December 21, 2013
Rated 4 out of 5 by DavidF comfortable and convenient
Nice facility. We own at other SVN places, and this was first trip to Desert Oasis. Well maintained and staff was great. Upgrade at check in, comfortable room. Close to highway and to golf courses. Worked out very well for short buddy trip in Scottsdale for golf.
December 9, 2013
Rated 5 out of 5 by WiseOne Exceeding Expectations
WOW! Villa exceeded my expectations. Large, spacious and well-appointed vacation home with every amenity one can want; beautifully landscaped grounds and a great view of the mountains: it was a home away from home.
November 25, 2013
Rated 5 out of 5 by Spod The hotel is awesome!!
I liked my stay very much. But I have come across one problem. The hotel has not refunded my security deposits even after 2 weeks of checking out. I did not expect this from such a good hotel like this.
October 28, 2013
Rated 5 out of 5 by AAA1 Desert Oasis
The Sheraton Desert Oasis property is exactly that, a desert oasis. Nestled deep in the Arizona desert, just outside of Phoenix, in the Scottsdale area, the property features relaxing pools and landscaping, excellent dining and spa services, and extraordinarily spacious guest rooms and spaces.
The timeshare property combination does force earlier checkout than desired, especially for SPG Platinum members; however, the physical space inside the rooms more than makes up for that.
I will definitely stay there again, especially for the NCAA's Fiesta Bowl, the NFL's Super Bowl, and other special events.
October 1, 2013
Rated 5 out of 5 by Bill60KerrvilleTX Mayo Visit Lodging
This is a stunning property with true three room suites with private balconies. It is currently being renovated so I can't wait to see what the new updated digs will look like. I come to the Mayo at least twice a year and this property is perfectly situated about half way between the Mayo Hospital and the Clinic. We'd recommend this property to friends and family and we'll love to stay here again in the future.
September 30, 2013
Rated 5 out of 5 by Maxine83 AZ Vacation
We have been going here for around 5 years we pickup our grandsons and stay here .Every visit has been great everyone does anything to help to the best way ever ,they are friendly always ask if you need anything, All the entertainment for both grownups & Kids are great , I thank everyone there for making my vacation great . A couple of years ago my sisters' came on vacation one from Mass & one from CA they loved it. The rooms are great and very clean and again everyone there helps if we needed anything ,we were leaving on a Sat but we wanted to stay until Tues ,I went down to the desk and Sean made all the changes for me . I love this place and so does my family.
September 18, 2013
Rated 4 out of 5 by Capricorn72 A Destination for Sun and Pool Soakers
I chose this hotel for a base for the business had I to do in the Phoenix area. The other Starwood properties in the area were a little overpriced for the location and this property had great off-season rates. Being a business traveler I do have to keep expenses in mind while still hunting for comfort. This place delivers nicely if your willing to drive to the north end of Scottsdale.
September 17, 2013
Rated 5 out of 5 by phx090813 phx090813
Great hotel...Good hospitality....I am spg75 Platinum and this was the first time I was placed on the small side....nice and comfortable but I had difficulty getting in and out of the shower because of very high ledge and I have a bad hip.....but overall a very good hotel and convenient to the 101 loop....
September 11, 2013
Rated 3 out of 5 by Azz60 Overall this hotel is good
Our family visited Scottsdale for a wedding everyone stayed at Sheraton Desert Oasis Villas. We liked everything except for the bathrooms. Although each room had big bathroom but the floor plan was very inefficient. Sink had no place to put your toiletries. I had to bring a table from the living room inside the bathroom to place all my stuff on it. There was no full length mirror. Villas are spacious and clean meaning 3-4 people can easily stay in one villa. But family will not have any place to put their tooth brushes, razor, or curling rod. There was no dresser in the bedroom so only one person can get ready at one time.
No place to store Makeup either.
I understand Hotel cannot change their bathroom floor plan but all they need to do is place a little shelf or Chester drawer in each bathroom and guest can place their toiletries on/in it.
They can also place a full length mirror on one door and this way two people can get ready simultaneously and guests can get a good glance at their outfit before they step out.
September 3, 2013
Rated 5 out of 5 by rcval6 hotel was great!
the room was very nice the shower was amazing, the kitchen was stocked with everything you could think of. LOVED the pool. this hotel was very nice and great for the whole family, you don't often have such a nice hotel that also has kid friendly things like playgrounds and splash pads! will be returning in the future.
August 18, 2013
Rated 5 out of 5 by JGarcia Great family spot!
My family and I had such a great time at Desert Oasis. I was in town from DC visiting family in AZ so we thought we'd check in to a hotel with a great pool. We had stayed here a long time ago and were glad we remembered the place because it was perfect.
The staff was amazing- they accommodated all of our requests and were all very friendly. Even the security guard that was doing rounds at the pool said hello and told us to have a great time.
I stayed in one suite and my cousin in the suite adjoining. We had everything we needed- living room with TV, full kitchen with all the dishes we could need, large fridge, dishwasher, washing machine, and large bathroom. Also, plenty of sleeping space. I had a king she had a queen and we both had pull out sofas.
The pool was incredible. Large enough for all guests to have their own space, but small enough where I could see the kids with no problem. There was a snack bar and a splash pad, which were both great extras. The hot tub was nice and hot and great for relaxing. Note: there were a lot of kids which was great for us, but might encroach a bit on someone wanting a romantic destination with their partner.
We had a great time and will definitely be back!
August 6, 2013
Rated 4 out of 5 by adamsbomb04 Missing the SPG Touch
Overall look and feel of the resort is great. The staff and service was on point. The pool area was truly enjoyable and my family liked that there were always plenty of activities for us to participate in even though we weren't able to enjoy all of them. When it comes to the room, unfortunately we were not feeling the Heavenly experience that we have come to enjoy with SPG and Westin. So much is put into creating an awe inspiring look and feel. Which is why I can't understand why more effort isn't put in to making the furniture and bedding comfortable. My wife and I did not get any consistent comfortable sleep on the shoddy, firm bed we were given. Our daughters slept on the the sleeper sofa, which they almost refused to sleep in because it was so uncomfortable. We had to take most of the bedding from our bed to place on their uncomfortable sleeper sofa mattress, so as to make it a little more plush for them. We appreciated all the little extras we had (kitchen, washer/dryer, etc). But at the end of the day, after all is said and done you want a good nights rest, which we did not get. 1000 miles of driving and can't even get a decent bed!! Disappointed to the point that I would sacrifice and the "extras" for a little comfort. Sorry, but we can find a better pool, and certainly a better bed. Hopefully these things improve, because I'm a firm believer in second chances. Also, thanks for informing us that construction was consistently taking place near our room. Was quite noisy at times.
July 23, 2013
Rated 5 out of 5 by whatsupchad Sheraton Desert Oasis
What a great stay. Couldn't have asked for more of a perfect stay Friendly staff, great food, great ground, awesome rooms.
July 13, 2013
Rated 4 out of 5 by medic10 Housekeeping & grounds
Renovations were done quietly & without too much inconvenience. Housekeeping did not show up for the first week, then daily for last 3 days. Pool clock not working.
June 20, 2013
Rated 3 out of 5 by Local99 Mini suites
The room was small but had all the amenities we needed (plates, silverware, glasses, dishwasher). The decor was older and the room had obvious wear and tear but comfortable. The property was pretty. The food was good.
June 20, 2013
Rated 5 out of 5 by RodFamily Hospitality at its peak
My family and I have had the pleasure of staying at a handful of Starwood properties over the last 10 years and I can truly say the entire staff is the best I've ever met. Immediately, from the time we opened the door and walked in everyone was helpful, cordial and a pleasure to speak with. It really gave us that feeling of being home away from home. Shawn at the front desk was like a long time friend we never knew we had; and Josh on the FUN team made sure my son had plenty to do. Your FAB team was also great. Although we did not participate, they sure gave it their all to get us to join in the Burger Challenge. Never once did it feel like a "pitch", but more of a good friendly challenge. If we hadn't had a late breakfast I may have had to take Alejandro, over at Splash, down. Thanks for a great stay; we look forward to coming back.
June 17, 2013
Rated 2 out of 5 by JLVG This hotel is not suited for regular travelers at all
During the week, the restaurant / bar closes at 7:00pm and breakfast does not start until 8:00am. This is ridiculous for those that are short-term travelers and/or traveling on business. Also, during my stay, all the lights in my room, except for 2 sockets shut-off at 11:00pm. Supposedly, it was a blown circuit breaker, but they could not fix it until the next morning when I was checking-out anyway. Though I asked for a wake-up call, I never received one. Thankfully, I set my own alarm clock. The onsite "fitness center" is VERY small and not to par with competing hotels. I would definitely NOT recommend staying here.
June 14, 2013
Rated 4 out of 5 by Egon1 Hidden Gem
My husband and I had decided on a staycation for a holiday weekend but wanted to go somewhere we hadn't been before. We've driven by this resort many times but never really "seen" it. From the front desk staff to the housekeeping staff, everyone has been more than happy to make your stay a wonderful experience. I will say the only two complaints I have (and I'm really stretching at this one) is just down the stairs from where we stayed was a manmade pond that had a little bit of stagnant water that could have been kept up a little more. Also, with all of the kitchen amenities that were offered, a garbage disposal would have been ideal. I will absolutely stay again!
May 30, 2013