Rated 5 out of 5 by Crmr All around great resort but...
5 Stars in virtually all categories except meeting my needs in one respect. We stayed at the Villas and cart transportation to and from the lobby to the rooms was denied. It is not a terribly long walk but when you have a suitcase, golf clubs and a computer bag, etc., AND it's 100 degrees outside, one expects more assistance with bags from a high end resort.
May 2, 2013
Rated 3 out of 5 by dave Little disappointing
I have stayed here before and the room was very comfortable the location was great. However this time was not cleaned daily like I would have expect..... The coffee maker was not cleaned during my stay and the the Kleenex and toilet paper was not restocked. A little disappointing for such a nice facility
May 6, 2013
Rated 4 out of 5 by Gopher91 Recent visit
Visit was relaxing and fun. Fitness center is too small and crowded, but everything else was good. Will, however, try to get into main resort next visit.
April 22, 2013
Rated 5 out of 5 by Gold1 Excellent, Upscale Family Friendly Resort
Spent 5 days at the Westin Kierland Villas with my family as part of Spring break. This RnR trip was a combination of relaxing (pool side & golf), shopping & sight seeing (Scottsdale & surrounding area). The villa was top notch. We stayed in a 1 bedroom premium villa (pool side) which provided more than eneough space (approx 900 sq ft + 100 sq ft balcony), an outstanding bathroom (large multi person shower, soaker tub with jets, dual sinks with huge mirror), large kitchen with utincels (stainless steel fridge, dishwasher, microwave, coffee maker, etc) and very comfortable living & dining room. The master bedroom was very well appointed with 2 closets, floor to ceiling windows and a very comfortable king bed. The pool offering is top notch. The 2 pools at the villas (active and adult only) are well heated, well designed and offer great cabannas to relax and enjoy the sun. You also have complimentary access to the neighbouring water park (lazy river, water slide, & 2 large pools). There are a lot of well designed gathering and social areas in the resort. For instance, there a number of "quiet" areas surrounded with palm trees and vegetation featuring high end hammocks and outdoor furniture. Most of these areas feature multi level terracing, separated with water falls, large fire places, stone landscaping or palm trees. The hotel has created these pockets of "oasis" where one can escape to read a book, have great conversations or gather with friends and family. At night, these areas are lit with lanterns. I have seen many hotels try to achieve such a functional balance - but no one has done it this well IMHO. Great dining, shopping and golfing abound between the villas, Kierland Commons mall and resort- all of which is in easy walking distance or via complimentary shuttle. The Kierland Villas is an excellent, family friendly resort. Accomadations, grounds, amenties and location are top notch. 5 stars. We will be back.
May 21, 2012
Rated 2 out of 5 by johnu zero for 3
prior to arrival we asked for 3 things...a quiet room, top floor, early check-in...we rec'd none, we rec'd a room by the kids pool on the second floor and check-in was well past the normal 4pm. As not an "owner" we could not be moved so even with paying a large per night fee we had to stay put. Plus the gardener came by each morning at 9am with his leave blower and ruined each mornings coffee on the deck.
Also after 3 days and after being advised to by the hotel operator to leave a voice mail message we were told the hotel voicemail system had been "down: for a week..we missed several important calls as a result.
The manager tried to make things right and needs to be thanked for trying but the damage had been done.
April 9, 2013
Rated 4 out of 5 by CRBY Loved it minus a few quirks
Absolutely loved our 1 bedroom premium villa which was spacious and well equipped. Everything (plus more) you need to cook a meal is in the kitchen and it doesn't feel like you're just "scraping by" with the basics. Really our only complaint about this whole facility is the ridiculously early check out time. Even in Vegas, with it's super high turnover, the check out times are not 10 AM! When you're on a holiday the LAST thing you need is to be rushing around on your last day trying to get out by 10AM. My daughter was sick the last day and there was absolutely no exception made to give us even one hour extra. Check out time needs to be noon!
May 19, 2012
Rated 2 out of 5 by MichaelB32 First bad experience at a Westin
Sadly, this is the first time I have reviewed a hotel and our first bad experience at a Westin. Taking the time to write a review means that I had a bad experience, which is really disappointing to me and my family. Keep in mind that I stayed at the Kierland last year with a group of 10 buddies on a golf trip and we had a great overall experience. This is the very reason why I wanted to return with my family. I doubt that we will return for this years golf trip.
Our room was not cleaned once on our three night stay even though we were told that we had house keeping covered when checking in. We checked in Thursday night and the gentleman that checked us in was genuinely friendly and helpful and a great start to the stay. Just as I am accustomed to with a Westin or high end resort.
Housekeeping knocked Friday evening at about 4:00 when we were back from the pool and getting ready to head out to dinner. They knocked and came in before we had time to move the ten feet to answer the door. We thought it was so rude, but said nothing as we are not the type to complain. We told the ladies that we would be gone in about 30 minutes, but our room was overall okay and we had towels and the cleaning could wait until the next morning. Overall, we are not the type to be a pain and just wanted to make life easier for them. They did not return until Saturday at around 4:30 pm and again rudely walked right in, not giving us any time to answer the door. We asked why they had not been their earlier in the day and they could not explain and could only speak broken English. Our daughter had placed a note on the door that afternoon asking them to "Please clean this room." with a smiley face. It was disappointing to come back that afternoon to see the note, but we were not upset until housekeeping barged in again so late when most people are returning from the pools and cleaning up for dinner. The 3 ladies did say they would return in 30 minutes when we were gone to clean the room. We got back late that night and it had not been services. The next morning we called the front desk to complain and state that we had no towels. The operator simply said "Sorry about that, how many towels do you need?" The attitude from the person on the phone was ridiculous and so disappointing and unacceptable. We had similar snotty attitudes from the bell staff gentleman, the golf pro shop and by the pool. It really ruined our overall experience. We are not the type to ever expect people to bow down to us, but we do expect a genuine, helpful and friendly staff. We would say that the majority of the staff that we had contact with was less that desirable. Not what we expect from a Westin or your competitors.
May 9, 2012
Rated 5 out of 5 by STLMIKE79 One of my favorite Starwood Resorts
As an owner, we have the privilege of choosing from many properties and we choose the Kierland property over and over again! This resort is for all family types....with or without kids. The staff is professional and friendly and always make me feel like I'm the most important person who has every stood at their desk/counter. The villas and hotel rooms are well kept, very high-end finishes, and is (for the most part) clean.
In addition, we took advantage of the spa that is on site. It was excellent! Great massage, great (separate) men/women's spa lounges, and a fantastic staff. I would highly recommend taking advantage of this luxury!
If you are thinking - "what on earth would we do in Scottsdale?" It is a great place to travel to and this property is great place in which to experience it.
July 9, 2012