Rated 2 out of 5 by Djweaves This is definitely a time share, not a hotel
We expected a hotel experience, not a time share. Our reservations had been confirmed at a hotel rate of over $300 per night so we were expecting a Westin hotel experience, only to find out at arrival that this is a timeshare, without some of the usual hotel amenities. We expressed our concern at check-in to the customer service manager on duty, Lelo, who said there was nothing he could do. Two of the four days we stayed, our room was not cleaned by late afternoon when we returned from outings, expecting to take a nap. The maids advised that since this a timeshare, most people only get their rooms cleaned once per week so we were overlooked. They finally came on our last evening (around 430 pm) after we specifically tracked down the maid supervisor and requested our room be cleaned. Then one of of the maids walked into the bathroom while I was there without even knocking, and
didn't even apologize. We reported the lack of maid service to Terri at customer service who said sorry, but made no adjustments or accommodations. She said maid service is an option. I don't think I should have to choose between an undisturbed nap in the afternoon while on vacation or maid service.
I would not recommend this hotel to anyone. If you want a timeshare experience, fine, but this is not a hotel!
August 30, 2015
Rated 2 out of 5 by Sissy407 Unless you are an owner this resort is not for you
If not an owner prepare to pay high rates comparable to other well known name resorts yet without the 5 star treatment, ambiance or amenities available at the other resorts. There is nothing going on here. The rooms are nice but the staff will remind you that you are not an owner. The Westin should not book the property as a hotel if they plan to cater to owners. We are an family of 6 and were looking forward to a once in a lifetime vacation and were very disappointed.
August 20, 2015
Rated 5 out of 5 by Emma9 The hotel has great staff!!
The Princeville Westin Villas has excellent managers and staff. We had some issues at the pool one afternoon and two of the managers, Aaron and Kristopher took amazing care of us. They went way above and beyond to make sure we were happy and had great service. Our concierge, Jana was also great in recommending fantastic adventures for our stay. She took care of everything for us. Overall, the people truly made our trip wonderful and I was sad to say goodbye.
August 15, 2015
Rated 4 out of 5 by Treyf111 Great for what it is
Food was well above my expectaion service was great except for house keeping never showed in 6 days! Very family friendly place but no beach access on location. Great Princeville spot if you don't plan on walking to the beach every morning but want to explore the island and not pay category 7 prices.
July 22, 2015
Rated 5 out of 5 by AlexandNic Amazing Property with Amazing People
We stayed at the Westin during our wedding trip, and I cannot say enough about how well we were treated. Everyone there was so focused on making our trip wonderful.
I have to give a special thank you to Amanda at the front desk and the shuttle driver, Treva (I think I misspelled this). They went out of their way to spread kindness and joy-- and to make sure our wedding week was all about happiness and relaxation.
The night before the wedding, we BBQ'd, swam, drank, and laughed with friends. Having all of the grills and great seating areas near the pools was fabulous.
We consider the Westin Princeville "our place" now, and we can't wait to go back.
July 19, 2015
Rated 5 out of 5 by Aggie10 Great hotel in amazing location
My girlfriend and I really enjoyed our villa with a view of the golf course overlooking the cliff, ocean and Na Pali coast. The bath tub and kitchenette in the room were our favorite features. We enjoyed the pool and the complimentary DVD selection as well. And the massage treatment near the cliffs topped off the whole experience. We will definitely be back.
July 15, 2015
Rated 2 out of 5 by Anne86 terrible room selection for ada
this is my home resort, each time we book, we can NEVER get our first, second or even third choice of dates or length of stay, the rooms we are given are bad, the worst in fact, i suffer serve migraines, each time I ask for a quiet room, they have put us everywhere but, by the pool, car park, everywhere else they can think of that is noisy.....they must think it is funny. we will be returning later this year (not when I wanted) wonder what room we get.....no need for your canned responses after 7 years i have pretty much heard them all..... Having said that this is a beautiful resort, but not well managed
June 30, 2015
Rated 5 out of 5 by LCarter Another Outstanding Visit
This was our second visit to the Westin Princeville Villas, and we LOVE THIS PLACE. Beautiful property and the views were beautiful! We set our alarm every morning for sunrise and enjoyed grilling to the sunset. Restaurant is excellent but pricey. When you arrive in Kauai, make a quick trip in Lihue to Walmart, Kmart, and/or Costco to buy food even though there r grocery stores in Kapaa, Princeville, & Hanalea. 45 drive to Princeville from LIhue. Paper towels, dish wash soap, dish wash detergent and laundry detergent provided by the villas daily. Request a room near the pools/hot tubs (building 6 & 7). Ground floor is most convenient but upstairs room have a possible view of the ocean. We actually stayed at the St Regis Princeville hotel the last night (nicest hotel on the island) & actually preferred the villas. We prefer to visit when children are in school because there can be lots of kids. We saw older kids this trip, which was fine. No beach but we had
"sister" privileges at St Regis down the street - incredible beach views. Will go back for sure!!
June 11, 2015