Rated 3.3 out of 5 by 3
Rated 1 out of 5 by MatthewL Phoenician Golf Experience Poor
I arrived at the pro-shop on Saturday [Sep 15, 2014] and the level of customer service was very poor. The guys in the pro-shop were very unresponsive or receptive to conversation to my general questions regarding the course [since it was my first visit] and when asked to sign up to play... the first remark I was asked if I was staying at the resort??? My answer was no that I was a resident of the area and pro-shop staff said I would need to be staying at the resort to sign up for a tee-time and use facilities... After a long awkward moment of silence, I then replied.. couldn't I just sign up for a tee-time without staying at the Star-wood resort [I'm also a GOLD MEMBER for Starwood]. Staff said "YES" then I thought to myself why would he make this so difficult and awkward for me... Overall, very poor customer service and staff [to include cart boys] were not receptive to being generally social able or courtesy. I'll take my money elsewhere and re-consider my GOLD membership with Starwood after this event.
September 15, 2014
Rated 5 out of 5 by MNTraveler81 Great for a weekend away!
After deciding to go all out on a weekend away to Scottsdale, I figured this would be a wonderful way to do it....and boy, was I VERY happy I chose this property. From the secluded location of the Residences, to the great staff at the resort, to the immaculate housekeeping and private pool, this was just beyond amazing.
August 14, 2014
Rated 4 out of 5 by cryssw beautiful!
This resort was amazing - the only issues were one off incidents that would not normally occur.
The pool was gorgeous, the venues were done very well. The food is great and everyone is very friendly. Very close to the mall and a great golf course on site.
February 18, 2014