Rated 2 out of 5 by Spridle Somewhat disappointing
When we arrived in our room, we sensed that everything was just a little damp, as if the door had been left open all day and the humidity caused the bedding, pillows and carpet to be damp to the touch. We immediately called in and a housekeeper came to help. She didn't speak much English, which added to our frustration. She offered to change our sheets and pillows. That was all that could be accomplished. The front desk offered to move us to a different room the following morning. The next morning, we room still felt humid and the carpet and even our shoes felt damp. We followed up with the front desk for the room change. They could not accommodate us. My family was NOT happy to have to stay another day in a damp room. We were disappointed.
August 1, 2014
Rated 3 out of 5 by OneLove13 This hotel was average
The staff here are extremely friendly and very helpful. The room was a very nice size. There was a balcony in the room which was nice and it faced the Marina. The only problem is the wall on balcony is too high for you too sit out there and look out at the Marina. Also I am NOT a fan of the sink outside of the actual bathroom. It makes for some maneuvering when you are sharing a room with someone.The bathroom was a nice size but the toilet is SO small and so low to the ground it is way out of proportion for the size of the bathroom. The beds in my room were some the the worst beds I have ever slept on in my life. So all in all my stay was average at this location
August 6, 2014
Rated 3 out of 5 by Adolphia My Thoughts
As a Starwood member, and formerly Sheraton Club Member, I have happily stayed at Sheraton hotels all over the world - and at 4 Points Ventura Wharf many times. Always impressed with the friendliness of staff, the accommodations and location. However on this occasion, just before checking out, one staff member left a very poor impression of the hotel on us. My son and I had taken a short walk in the morning. When we returned we saw that coffee was still being served in the Lobby. We went up to get my 90 year old husband, came down in the elevator and sat at one of the tables. As we walked up to get our coffee, the server abruptly removed the coffee and hot water. My son went after him, calling "Sir, excuse me" 3 times and finally got in front of him as he walked out the door. When my son said we would like a cup of coffee, his reply was a surly NO - as he left for the kitchen. I informed Sara, the desk clerk, and she was appalled and apologized profusely. But such behavior can do nothing but leave a terrible impression - and all over a cup of coffee that most likely was dumped in the kitchen.
August 14, 2014
Rated 3 out of 5 by Gr8Gazoo Just OK for a night
Bed was comfortable.
Amenities just so-so
Lifetime Gold SPG but didnt get upgrade, and I know hotel was not fully booked.
Hot tub just lukewarm, no way to adjust.
Not enough luggage trolleys - had to make 3 trips from third floor down stairs to my vehicle.
August 2, 2014
Rated 1 out of 5 by Bart101 Terrible, absolutley terrible
Sewer smelling hot water, items listed on menu that do not exist, out of coffee in the morning, parking fees not disclosed, on and on and on.
In our experience Victor Dollar, dishonest and not honoring what another employees stated.
July 31, 2014
Rated 2 out of 5 by Thumper123 Not what we expect from Sheraton
This is an old facility needing some work. The only benefit it offers is location.
August 12, 2014
Rated 3 out of 5 by Chris8888 This hotel is close to harbor, Santa Barbara and Camarillo Outlets
Hotel is located next to Ventura Harbor (20 minutes walk), about 40 minutes south of Santa Barbara, and 15 minutes west of Camarillo Outlets.
August 12, 2014
Rated 1 out of 5 by Desert14 Disappointed
I stayed at this property because it was located on the harbor and pet friendly. When I checked in I was not recognized as an SPG member but I asked for a room on the second floor to get a view of the harbor [why I booked here]. I was told that because I had a dog, I needed to stay on the ground floor but I would get a room on the harbor side. The reason given for not getting another room on the second or third floor was that they had a limited number of those rooms [?????}. I asked if I had a view from my room and was told that I did. When I got into the room thee view was completely blocked by trees and bushes and I couldn't see anything and the room was very dark as a result. The room itself was at best pedestrian, not what I expect from a Starwood property. It was a dreary 2 day stay with a staff that was not very accommodating. I would not recommend this property, I will not stay here again.
August 9, 2014