Rated 4 out of 5 by Zinmaster Reservations Staff is the best.
I stay at this hotel for two to three nights every other week. Rachael in reservations couldn't be more considerate, more thoughtful or more professional. All the staff is great.
August 8, 2014
Rated 5 out of 5 by UEd2014 Great location with walking access to restaurants
Always a return customer.
August 7, 2014
Rated 2 out of 5 by Denson Boondocks hotel, not harbor view!
We were so disappointed in this hotel. They never told us there was complimentary coffee! We were there 10 minutes before check-in and they told us to come back again later. The view was billed as a harbor view, but was farmland and parking lot. The beds were comfortable, but that's about it. The coffee maker was for 1 and there were 2 of us. The hotel was billed as a spa but seemed more like "the projects". I would NOT stay here again.
July 19, 2014
Rated 4 out of 5 by NatalieG This hotel is the best in the area for the price.
My husband and I stay here whenever we can get a room when we visit family. The rooms are comfortable, quiet and many have a lovely view of the harbor. Staff is courteous, friendly and helpful. We often eat breakfast in the restaurant and the food is great at affordable prices. Wait staff is friendly and attentive. We're often able to get some sort of discount to make our bill a little less painful. After trying out a number of other hotels in the area, we feel that this is the only place we want to stay in this price range. Heartily recommend!
July 22, 2014
Rated 5 out of 5 by Pucho Nice location
Close to the water location with shops and restaurants village within a mile
July 29, 2014
Rated 4 out of 5 by Cocodamoco This hotel has a great location and features
This was our 2nd year at 4 points Sheraton Ventura. Staff friendly , rooms clean and awesome views of harbor and ocean. Also staff at Alexander's awesome, great customer skills. Thanks to all at 4 points for making our stay a relaxing and comfortable visit.
July 28, 2014
Rated 5 out of 5 by chaboo Great experience
From check in through check out, this was a very good time. attentive staff, good food, nice pool and great location. Would stay here again if ever in the area
July 28, 2014
Rated 4 out of 5 by Armandom Nice place be prepared to pay for parking
Very nice location. I wasnt very happy about having to pay $10 per night to park. New hotel charge. I've stayed here a few times in the past and never had to pay before
November 9, 2011
Rated 4 out of 5 by Chris9 Nice hotel, location & staff, but bad ice facilities.
On arrival we were presented with breakfast and drink vouchers by a very helpful desk person. The room was nice but we had a hard time programming the HVAC and it ended up cycling on and off all night. The ice bucket are nice looking, but too large to accommodate the plastic liners and to fit under the ice dispensers. The dispensers are located in the most windy ports in the building and it was a real struggle to get the ice into the plastic bags. Additionally it would be nice to have located the floor lamp next to the nice reading chair instead of at the bedside and had an accessible electrical outlet at the coffee machine area instead of having to take it to the sink area to plug in. In all, a nice place to stay an couple of nights.
July 20, 2014
Rated 4 out of 5 by rockydogz quality stay
Second time staying at this property and the thing that stands out is the quality of the staff. Stayed this time on Starwood points and didn't see any difference in the quality of the stay. Had just reached Starwood Platinum and requested free parking from Victor the General Manager and was turned down. Truly question why a hotel with no parking issues whatsoever would charge for parking where they have a large lot. My belief is that it is just another way to grab some more money.
January 9, 2012
Rated 3 out of 5 by Gothgurl Not the best Sheraton I've stayed at
I stayed two different days this week. The hotel was a stopover from another trip.
The first night was fine, but, the food at breakfast was okay, Denny's did it better. Second night the shower was not stocked with shower gel or conditioner and I did not discover this until I was already in the shower. They don't use the little travel sizes. The staff was very pleasant.
July 25, 2014
Rated 1 out of 5 by Crackers8523 Different Room Than Booked
At check-in, I was not given the room that I had originally booked. Hotel staff informed me that the room I had booked was not available and therefore was given a lower quality room. Hotel has one parking lot and charges $10 per day for parking which was NOT disclosed during the time of my check-in, but was charged at the time of check-out. The harbor view was not a good view at all, but was a view of an empty field with a slight view of the ocean if you could see past the miscellaneous structures between the hotel and harbor. Often an odor was smelled throughout hotel breezeway/halls.
June 11, 2012
Rated 3 out of 5 by renmax Tired property but nice staff
The Frank Lloyd Wright architecture is worth seeing, but the hotel has some infrastructure problems. However the staff is friendly, especially the night clerk Eddie and Wendy the bartender.
Some of the rooms feel dark, but on our latest stay, we were given a third floor room with a nice view of the harbor. However the toilet "rocked" when you sat on it and did not flush properly--disgusting.
When we checked out, we reported this (hard to believe it had not been reported before) and Erika at the front desk offered us a credit of the parking charges and/or some SPG points, but in looking at our SPG account and credit card charges, nothing was done.
The fitness center is OK, but lacks upper body equipment such as a pullup bar or a station on which you can do dips. The individual TVs on the treadmills and the elliptical didn't work.
May 28, 2012
Rated 4 out of 5 by ThCapn Parking & Other Add-Ons
As others have noted, this Four Points and many other Starwood properties have begun charging for parking in their suburban open air lots. Others (NOT this one) have begun charging a "resort fee". I would prefer to have the actual cost of my stay reflected in my room charge, with no "add ons". I can understand a reasonable parking fee in a downtown hotel covered and secured parking garage, but the charge in open air lots is purely a revenue device. As a business traveller (and SPG Platinum member), I base my hotel decisions partly on actual cost (including parking and "resort" fees.
December 20, 2011
Rated 3 out of 5 by Traveler70 Forgot to service room
There were a number of things wrong with this room. One of the lights by the bed did not work. It was nice to have a coffee machine, but only 1 non-decaf coffee packet? The heater barely worked and was insanely noisy, which most of the year is probably not needed. The biggest issue however is that they housekeeping staff failed to service the room. Which once coming back at 7pm was not going to happen as apparently they all leave at 3pm.
December 29, 2011
Rated 4 out of 5 by debdeb Good springboard location
This Sheraton is comfortable and is a nice location next to the Ventura Harbor, which is pretty and the Village has some fun restaurants and shops. The pool is fine, probably best for kids, but not so great that I wanted to spend the day hanging out there. Ventura is a good springboard location to explore other nearby areas, such as Ojai, Channel Islands National Park, Carpinteria and Santa Barbara. Ventura also has some pretty good restaurants and a few places to explore (Mission, beaches), but is not that exciting and the downtown is still transitioning into a destination. Looked like there are quite a few bicycle paths in the area, including along the beach and by the Harbor that would have been fun, but we didn't bring our bikes. The hotel does provide bike rentals, so that's a good option as well.
July 21, 2014
Rated 5 out of 5 by Jim50 Parking
We've been staying at the Ventura Four Points every Thanksgiving for about 10 years, taking from one to three rooms. We have always felt that this was one of the few really good deals that we encounter. This time to our surprise we were greeted with a $10,00 a night parking fee and told it was to improve security. I looked at it as a rip-off since it no way improved security. I drove in and out of the gated parking area at all hours and was never questioned or saw a guard.
November 28, 2011
Rated 4 out of 5 by savvygirl Fantastic Getaway Weekend
Booked this hotel as it was close to where we needed to stay for our Channel Island Adventures. This hotel was better than expected and I would definitely recommend this hotel especially for those that like easy access to the port or being near the beach.
July 23, 2014
Rated 1 out of 5 by binky08 chemical smell in room
They had just cleaned the carpet and the room smelled so bad of chemicals. We left
all day and came back it still smelled. We let the manager know her only suggestion was to leave and find another hotel. I was with my 80 year old mom and 10 year old grandaughter at 10pm. The carpet still looked dirty the tv did not work, the coffee pot exploded, they sent a lady up with a can of lysol to help the smell(are you kidding me) We did not sleep all night we had to leave the door open my mom slept with kleenex up her nose my grandaughter got headache,my mouth was dry and eyes burning. The night manager was so ignorant and rude. By the way parking 10 per night. I was so dissppointed I thought the sheraton was a better place. really ruined our trip..
July 16, 2014
Rated 4 out of 5 by LisaLynn Super friendly staff
We got in kind of late and the hotel staff was really nice to us. Our room was clean and the hotel was quiet. The grounds are nice too. We redeemed hotel points through SPG. SPG keeps upping the points and category for their hotels. This is no fault of this hotel but this use to be a category 2 and it the same as before now its a category 3 and its almost double the points as last time. I would stay there again.
July 20, 2014
Rated 5 out of 5 by MLE59 We love this hotel and its location on the marina.
We love this hotel, especially the view we have from our room on the marina side. The staff is friendly and responsive to any requests. The hotel amenities are great - fitness room, hotel, internet access, bike rentals. The location on the Ventura marina is close to beaches, water sports, great restaurants. It is perfect!
July 21, 2014
Rated 2 out of 5 by glfguru68 too many locals using property
too many ventura people are using the pool and jacuzzi. wifi service is not strong throughout the property. wifi is slow as well. the air conditioning in the workout room needs repair.
July 22, 2014
Rated 4 out of 5 by SKTK Restore to full potential
The facilities are in need of repairs/upgrading
and organization. Examples: some pots overhanging hotel for plants have just weeds, old metal bars and netting left at back of tennis court, and soil mounds/holes on various parts of grass. With extra help could be beautiful property.
July 20, 2014
Rated 5 out of 5 by jaydev11 Keep up the good work
service and staff were excellent
July 21, 2014
Rated 5 out of 5 by GrannyRMF Great Place To Stay!
The 3 people I dealt with at the front desk were friendly and helpful.
July 20, 2014
Rated 4 out of 5 by Commuter57 Coffee Machine
There is a lovely coffee set up for the morning brew however there is not a electrical outlet to inset the plug into.
It would be easier and funtionally a huge improvement to have the machine allocated an electric plug. I had to move the machine after the water was inside which prompted a spill!
Details really do matter when a customer is preparing for a morning meeting
December 9, 2011
Rated 5 out of 5 by AllThatWonderAreNotLost14 Great Rooms Great Value Views are a plus
Air conditioning worked very well. Meet and greet was excellenct. Very easy check in. Staff was very informative about ammenities. Beds, towels and linens were fresh. I am well traveled and will definately stay again.
July 18, 2014
Rated 2 out of 5 by Family10 Excellent Staff
We were desperate to find a hotel on a busy weekend. This was old and needs updating, but clean and comfortable. The staff was excellent, friendly, and very accommodating. However, we found the price to be a bit high for the overall quality of the hotel. Although the location was away from the beach and harbor restaurants, the trolley made it easily accessible. We will probably plan better and look at other hotels next time.
July 14, 2014
Rated 5 out of 5 by Deputyparks Relaxing weekend
We often go here just for the weekend to relax and do nothing. The rooms are all remodeled and comfortable. We are going again this weekend. Been here about 10 times and I have never been disappointed.
December 2, 2011
Rated 5 out of 5 by fujigirl55 Great Hotel
Great Hotel. Hotel staff was courteous and accommodating. Beautiful view of the Ventura harbor. Close to restaurants and shopping, and the beach. Room was very clean, and comfortable, with all the amenities. Would definitely recommend this hotel. Will definitely stay here next time I'm in Ventura.
July 15, 2014