Rated 4 out of 5 by Armandom Nice place be prepared to pay for parking
Very nice location. I wasnt very happy about having to pay $10 per night to park. New hotel charge. I've stayed here a few times in the past and never had to pay before
November 9, 2011
Rated 4 out of 5 by rockydogz quality stay
Second time staying at this property and the thing that stands out is the quality of the staff. Stayed this time on Starwood points and didn't see any difference in the quality of the stay. Had just reached Starwood Platinum and requested free parking from Victor the General Manager and was turned down. Truly question why a hotel with no parking issues whatsoever would charge for parking where they have a large lot. My belief is that it is just another way to grab some more money.
January 9, 2012
Rated 5 out of 5 by Weekend61 More than expected
From a friendly front desk , to a VERY spacious comfortable room, FourPoints provided the perfect place to enjoy the Harbor offerings and close proximity to Historic Downtown Ventura. Thank you..will return!
March 24, 2014
Rated 3 out of 5 by renmax Tired property but nice staff
The Frank Lloyd Wright architecture is worth seeing, but the hotel has some infrastructure problems. However the staff is friendly, especially the night clerk Eddie and Wendy the bartender.
Some of the rooms feel dark, but on our latest stay, we were given a third floor room with a nice view of the harbor. However the toilet "rocked" when you sat on it and did not flush properly--disgusting.
When we checked out, we reported this (hard to believe it had not been reported before) and Erika at the front desk offered us a credit of the parking charges and/or some SPG points, but in looking at our SPG account and credit card charges, nothing was done.
The fitness center is OK, but lacks upper body equipment such as a pullup bar or a station on which you can do dips. The individual TVs on the treadmills and the elliptical didn't work.
May 28, 2012
Rated 4 out of 5 by ThCapn Parking & Other Add-Ons
As others have noted, this Four Points and many other Starwood properties have begun charging for parking in their suburban open air lots. Others (NOT this one) have begun charging a "resort fee". I would prefer to have the actual cost of my stay reflected in my room charge, with no "add ons". I can understand a reasonable parking fee in a downtown hotel covered and secured parking garage, but the charge in open air lots is purely a revenue device. As a business traveller (and SPG Platinum member), I base my hotel decisions partly on actual cost (including parking and "resort" fees.
December 20, 2011
Rated 3 out of 5 by Traveler70 Forgot to service room
There were a number of things wrong with this room. One of the lights by the bed did not work. It was nice to have a coffee machine, but only 1 non-decaf coffee packet? The heater barely worked and was insanely noisy, which most of the year is probably not needed. The biggest issue however is that they housekeeping staff failed to service the room. Which once coming back at 7pm was not going to happen as apparently they all leave at 3pm.
December 29, 2011
Rated 5 out of 5 by Jim50 Parking
We've been staying at the Ventura Four Points every Thanksgiving for about 10 years, taking from one to three rooms. We have always felt that this was one of the few really good deals that we encounter. This time to our surprise we were greeted with a $10,00 a night parking fee and told it was to improve security. I looked at it as a rip-off since it no way improved security. I drove in and out of the gated parking area at all hours and was never questioned or saw a guard.
November 28, 2011
Rated 5 out of 5 by Tony9999999 Good Experience
The rooms were clean, quiet, and available at check in time. Conveniently close to the marina and beach. Hassle-free parking.
March 17, 2014
Rated 4 out of 5 by Commuter57 Coffee Machine
There is a lovely coffee set up for the morning brew however there is not a electrical outlet to inset the plug into.
It would be easier and funtionally a huge improvement to have the machine allocated an electric plug. I had to move the machine after the water was inside which prompted a spill!
Details really do matter when a customer is preparing for a morning meeting
December 9, 2011
Rated 1 out of 5 by Crackers8523 Different Room Than Booked
At check-in, I was not given the room that I had originally booked. Hotel staff informed me that the room I had booked was not available and therefore was given a lower quality room. Hotel has one parking lot and charges $10 per day for parking which was NOT disclosed during the time of my check-in, but was charged at the time of check-out. The harbor view was not a good view at all, but was a view of an empty field with a slight view of the ocean if you could see past the miscellaneous structures between the hotel and harbor. Often an odor was smelled throughout hotel breezeway/halls.
June 11, 2012
Rated 5 out of 5 by Deputyparks Relaxing weekend
We often go here just for the weekend to relax and do nothing. The rooms are all remodeled and comfortable. We are going again this weekend. Been here about 10 times and I have never been disappointed.
December 2, 2011
Rated 4 out of 5 by Webster Parking
We were very surprised by the Hotel parking fee. Had we been notified in advance the charge would not have upset us as much, when we asked the staff where else we could park for no fee they told us there was no other place to park. customers should be aware of this fee before booking at the hotel.
We were also surprised by the attitude of the staff at the desk on the night shift .One staff member in particular on Thursday April 17th seemed very annoyed with us as we tried to print our boarding pass and the printer was not printing correctly. we finally gave up as she was of no assistance.Because of these two things we would look into another hotel in the future. We visited the lounge and the ladies at the bar were wonderful, couldnt have been nicer...
April 22, 2013
Rated 5 out of 5 by Lilu12323 Can't wait to come back!
I stayed at this hotel on SPG points. The room was spotlessly clean, the garden view was absolutely gorgeous. The year-round hot tub is enclosed in glass to allow its use in any weather. The pool area was large and well-kept. There are also tennis courts on the immaculately manicured grounds. I love the fact that there is room service, and the on-site restaurant is quite good. However, the hotel is within walking distance of the harbor village, which has several great eateries, a wine bar, and a couple night spots with music. There isn't much else immediately nearby the hotel, but that's fine with me, it makes it more peaceful.
Some bonuses that made the stay extra-awesome: really good FREE wi-fi (fast enough to game with, I brought my gaming laptop with me and had no lag or disruptions, even streamed a movie), free bottled water, flat screen tv with HBO, large bath area, and garden view room has sliding glass door with patio and chairs. Also, there's a mini-fridge, and you can request a microwave (there's a grocery store two miles up the road). The only things I didn't like: the mattress was a little firm for my taste, and the $10/day parking. Sure, by most hotel standards, $10/day isn't much, but they don't seem especially pressed for space as to make such a charge necessary.
Yes, this hotel does have outside entries to the rooms, but it is inherent to the Frank Lloyd Wright Foundation design to have the terraced entries. No problems there for me, I love that the building design has some architectural interest.
One last thing: the staff is professional, friendly, and caring. I left a bag behind with two expensive pairs of sandals, and they mailed them back to my home! Thanks so much for that!
Seriously, I really can't wait to come back and relax at this lovely, reasonably priced hotel.
July 6, 2012
Rated 5 out of 5 by basperson What a treat!
This June, I used points to provide a week's stay in the suite to my daughter and her new husband for their honeymoon. I'm happy to report that they were so impressed. As newlyweds, they were concerned about spending too much money and this hotel worked out great for them. They said the suite was bigger than their apartment and the kitchen facilities meant that they were able to keep a piece their wedding cake and a few snacks with them and nibble all week. They rode bikes, spent one day in Santa Barbara, visited Ojai and generally had a wonderful time. The staff greeted them with glee and were incredibly gracious throughout the stay.
July 31, 2013
Rated 3 out of 5 by Eldrick A Nice Hotel
The hotel is nice but not great. Don't expect 4 star or 5 star. I've stayed at this hotel twice now and it's been comfortable and clean. The views from the balcony include the ocean and boat harbor but also the junkyard of the hotel. There was a large dumpster and old furniture and things just below our balcony - not happy with that. The tennis courts needed updating. The pool and jacuzzi are adequate. The rooms are comfortable. This hotel is also located very close to a fisherman's village area where there is good food and entertainment. My family stayed here due the proximity to the fisherman's village and day trips Santa Barbara. I'd stay here again.
August 9, 2012
Rated 5 out of 5 by Laufai Wow!
Unfortunately I have become accustomed to the mediocre customer service that is prevalent today in all facets of the service industry, and was pleasantly surprised (if not shocked) by the professional, proactive, and genuinely courteous customer service provided by everyone we encountered on staff here. I couldn't believe I received a call shortly after checking in to ask if my room was satisfactory and if I needed anything! I definitely recommend this Four Points!!
June 28, 2012
Rated 4 out of 5 by rockydogz Service is a tough component!!!
When checking in at 2 pm, our room wasn't ready and the front desk person stated it would be ready in a half hour. We went to the pool and the front desk person brought me a key to our room. When I went to the room, there was a mountain of dirty linen inside the door. I went back and the front desk person apologized and put us in another room. When my wife went to put lotion on her legs, the container was empty. When we went to make coffee in the morning, there was none. We had a wonderful breakfast and a terrific server. We have great empathy for the management as it has to be difficult to find good staff personnel. A enjoyable stay with several glitches.
August 3, 2012
Rated 5 out of 5 by boofy062 staff attention
I am very impressed with your front desk staff. They have helped me get my self setup in my room and helped with luggage. I had to change my reservation a few times and the staff was quick to get the changes made. Personally, this hotel had been one of the best I have had the pleasure of staying at.
August 16, 2013
Rated 3 out of 5 by mellorae Hotel Needs an Upgrade
I have stayed here a few times in the last few months. I find the hotel to have a lackluster vibe and it is in need of a 'perky' upgrade.
The front office staff seems distant and not as engaging as I feel from other properties.
The restaurant staff is an exception as they all were very friendly and engaging.
I don't appreciate the $75 pet fee as there are just too many other Starwood properties that do not charge this fee.....
March 1, 2014
Rated 4 out of 5 by avidda wonder stay
As a Gold card member this was one of the best Four Points I have stayed at. The room was wonderful and enjoyed the LCD tv in the room and all little extras added to the room (mouthwash, q-tips, etc.). It was very clean and well kept. I look forward to saying there again when i am back in the area.
February 10, 2012
Rated 5 out of 5 by Frose Hotel has great staff
Special acknowledgements to front desk personnel. All were great but Sylvia really stood out. Great people person. Room was very comfortable. Thanks to housekeeping personnel and our waiter in the dining room. We'll return.
August 8, 2013
Rated 1 out of 5 by TVC15 false eyelashes left in shower! what else did they miss?
Mistakes happen, right? But rarely ones so obvious or, well, gross.
I arrived very late in the evening and the night staff was exceptional. I went to sleep without going into the bathroom, since the sink is located outside. But when I woke up to shower the next morning, there were false eyelashes on the wall of the shower, with a mascara trail running down the wall. When I went to make coffee, the paper cup had yellow stains in it (I can only guess what they were--clearly the cups had been "recycled"). Makes you wonder what else they may have not cleaned, right?
I spoke to the housing supervisor and then to the front desk, who told me there was "nothing" she could do. When I asked for a manager, I was handed a card of someone who "would be back on Monday."
I wound up calling SPG and was told that refunds had to come from the property, so I had to write to the hotel manager. Eventually half of the points I used to book got refunded, after a lot of time spent on my part.
I've never been at a Starwoods property that didn't have a manager on-site or one where I was told there was "nothing" that could be done. Housekeeping mistakes are one thing, but complete lack of service? I won't be back, and no one I know will, either.
January 9, 2012
Rated 2 out of 5 by john33287277 needs help
Dont use the spg card, you get lower service at this hotel. After 25 visits to the hotel they treated us as if we had never been there. i have written emails about my concerns. The response was quick. The place has the ability to be a great but the crew does not work together as team. You really feel unwelcomed in this place
February 28, 2014
Rated 4 out of 5 by landofOZ Had great experience. Only complaint was the lack of adequate lighting in the room. Similar to most hotels lighting.
WE liked the location. The staff was friendly and helpful.
February 28, 2014
Rated 5 out of 5 by Sadie1234 Wow! What a great stay!!
My family and I (including a dog) stayed 5 nights at this hotel over New Years holiday. The staff were terrific to us and welcomed our dog. We had a ground floor room that was spacious where the grounds were kept beautifully! Lots of area for walks with the dog. The lobby was inviting with a gas fire place, wi-fi and comfy chairs. It also has a wet bar open in the evenings. Good free coffee in the lobby each morning. The restaurant was under rated. We ate there one night with our friends and the food was delicious! The only bad thing was when it was time to go.
January 4, 2013
Rated 5 out of 5 Very nice stay, definitely coming back
We were very happy with our stay. The room was great, had a great view and the bed was super comfy. The only problem that we had was the refrigerator. It was great to have it in the room, but it would've been better if had been working. We called the front desk and he was nice enough to bring us an extra ice bucket & ice for our drinks & let us know he would have someone come in the morning to fix or replace it, but no one came. We basically forgot about it because there was so much to do in the area. Overall, it was wonderful. We'll definitely return soon!
July 26, 2012
Rated 3 out of 5 by Christoph Hotel better than service
A fine hotel but service is weak and not well organized. We intended to use this hotel as a base for Santa Barbara since it is the closest SPG hotel. The home page offers a shuttle to the Amtrak station in Ventura, depending on availability. That did not work well. We reserved the shuttle by phone with plenty of notice and still had to wait 20 min on a chilly evening. Another time we took a cab after the shuttle did not turn up and we were told to wait another 15 min. Of 4 trips to the station, one was fine. As a saving grace, the Sales Manager stepped in and brought us to the station on our last day. She is genuinely trying to improve the customer service in regard to the shuttle. For her efforts alone I might consider staying here again.
September 12, 2013
Rated 4 out of 5 by Gordon2014 internet needs update
Hotel was great, except for the fact that the wireless internet is very slow. Also it's annoying that you have to login every time you want to use it.
February 23, 2014
Rated 5 out of 5 by lilee Must Stay Here!
Our stay far exceeded our expectations. The staff here is the best. Silvia took great care of our family and Tahmina accommodated a complicated request we made to our reservation. Thank you! The kitchen even offered to fill up our ice chest for the beach one day!
There is a lot to do in the area and everything is close by. The quality for the starwood redemption is the best deal! We are already thinking of when we can return and would like to make this an annual trip. It doesn't get any better than this.
July 31, 2012
Rated 1 out of 5 by Mort6216 This hotel does not care
Called several times to the hotel and SPG. SPG told me to call the hotel directly. They said they would call me back and it has been 3 weeks and no call back. I will not use this hotel in my future visits to Ventura (6 times per year) and will purposely use a competitor hotel instead as opposed to another SPG property in the area.
November 28, 2013