Rated 5 out of 5 by 4Christy The place to renew
We accomplished our goal. We wanted to get away from the stress at home and from the moment we arrived for check-in we knew we had come to the right place.Lovely and serene without the flight and expense. Thank you for providing such a comfortable room and delicious breakfast for those of us with lesser income who also want to enjoy the very best hotel experience. We shall see you again soon.
February 10, 2014
Rated 5 out of 5 by Jim50 Parking
We've been staying at the Ventura Four Points every Thanksgiving for about 10 years, taking from one to three rooms. We have always felt that this was one of the few really good deals that we encounter. This time to our surprise we were greeted with a $10,00 a night parking fee and told it was to improve security. I looked at it as a rip-off since it no way improved security. I drove in and out of the gated parking area at all hours and was never questioned or saw a guard.
November 28, 2011
Rated 4 out of 5 by Whalewatcher Great experience
Great weekend. Very friendly staff and our meals were delicious. We ate breakfast in the hotel restaurant daily because it was so good. Location was great, close to harbor yet very accessible to freeways.
February 10, 2014
Rated 4 out of 5 by Armandom Nice place be prepared to pay for parking
Very nice location. I wasnt very happy about having to pay $10 per night to park. New hotel charge. I've stayed here a few times in the past and never had to pay before
November 9, 2011
Rated 4 out of 5 by CCtt Good location
Was there for a conference. Good location, good food, nice outdoors.
February 9, 2014
Rated 4 out of 5 by rockydogz quality stay
Second time staying at this property and the thing that stands out is the quality of the staff. Stayed this time on Starwood points and didn't see any difference in the quality of the stay. Had just reached Starwood Platinum and requested free parking from Victor the General Manager and was turned down. Truly question why a hotel with no parking issues whatsoever would charge for parking where they have a large lot. My belief is that it is just another way to grab some more money.
January 9, 2012
Rated 3 out of 5 by Traveler70 Forgot to service room
There were a number of things wrong with this room. One of the lights by the bed did not work. It was nice to have a coffee machine, but only 1 non-decaf coffee packet? The heater barely worked and was insanely noisy, which most of the year is probably not needed. The biggest issue however is that they housekeeping staff failed to service the room. Which once coming back at 7pm was not going to happen as apparently they all leave at 3pm.
December 29, 2011
Rated 4 out of 5 by Commuter57 Coffee Machine
There is a lovely coffee set up for the morning brew however there is not a electrical outlet to inset the plug into.
It would be easier and funtionally a huge improvement to have the machine allocated an electric plug. I had to move the machine after the water was inside which prompted a spill!
Details really do matter when a customer is preparing for a morning meeting
December 9, 2011
Rated 1 out of 5 by Crackers8523 Different Room Than Booked
At check-in, I was not given the room that I had originally booked. Hotel staff informed me that the room I had booked was not available and therefore was given a lower quality room. Hotel has one parking lot and charges $10 per day for parking which was NOT disclosed during the time of my check-in, but was charged at the time of check-out. The harbor view was not a good view at all, but was a view of an empty field with a slight view of the ocean if you could see past the miscellaneous structures between the hotel and harbor. Often an odor was smelled throughout hotel breezeway/halls.
June 11, 2012
Rated 4 out of 5 by ThCapn Parking & Other Add-Ons
As others have noted, this Four Points and many other Starwood properties have begun charging for parking in their suburban open air lots. Others (NOT this one) have begun charging a "resort fee". I would prefer to have the actual cost of my stay reflected in my room charge, with no "add ons". I can understand a reasonable parking fee in a downtown hotel covered and secured parking garage, but the charge in open air lots is purely a revenue device. As a business traveller (and SPG Platinum member), I base my hotel decisions partly on actual cost (including parking and "resort" fees.
December 20, 2011
Rated 5 out of 5 by Deputyparks Relaxing weekend
We often go here just for the weekend to relax and do nothing. The rooms are all remodeled and comfortable. We are going again this weekend. Been here about 10 times and I have never been disappointed.
December 2, 2011
Rated 4 out of 5 by Webster Parking
We were very surprised by the Hotel parking fee. Had we been notified in advance the charge would not have upset us as much, when we asked the staff where else we could park for no fee they told us there was no other place to park. customers should be aware of this fee before booking at the hotel.
We were also surprised by the attitude of the staff at the desk on the night shift .One staff member in particular on Thursday April 17th seemed very annoyed with us as we tried to print our boarding pass and the printer was not printing correctly. we finally gave up as she was of no assistance.Because of these two things we would look into another hotel in the future. We visited the lounge and the ladies at the bar were wonderful, couldnt have been nicer...
April 22, 2013
Rated 5 out of 5 by Lilu12323 Can't wait to come back!
I stayed at this hotel on SPG points. The room was spotlessly clean, the garden view was absolutely gorgeous. The year-round hot tub is enclosed in glass to allow its use in any weather. The pool area was large and well-kept. There are also tennis courts on the immaculately manicured grounds. I love the fact that there is room service, and the on-site restaurant is quite good. However, the hotel is within walking distance of the harbor village, which has several great eateries, a wine bar, and a couple night spots with music. There isn't much else immediately nearby the hotel, but that's fine with me, it makes it more peaceful.
Some bonuses that made the stay extra-awesome: really good FREE wi-fi (fast enough to game with, I brought my gaming laptop with me and had no lag or disruptions, even streamed a movie), free bottled water, flat screen tv with HBO, large bath area, and garden view room has sliding glass door with patio and chairs. Also, there's a mini-fridge, and you can request a microwave (there's a grocery store two miles up the road). The only things I didn't like: the mattress was a little firm for my taste, and the $10/day parking. Sure, by most hotel standards, $10/day isn't much, but they don't seem especially pressed for space as to make such a charge necessary.
Yes, this hotel does have outside entries to the rooms, but it is inherent to the Frank Lloyd Wright Foundation design to have the terraced entries. No problems there for me, I love that the building design has some architectural interest.
One last thing: the staff is professional, friendly, and caring. I left a bag behind with two expensive pairs of sandals, and they mailed them back to my home! Thanks so much for that!
Seriously, I really can't wait to come back and relax at this lovely, reasonably priced hotel.
July 6, 2012
Rated 5 out of 5 by basperson What a treat!
This June, I used points to provide a week's stay in the suite to my daughter and her new husband for their honeymoon. I'm happy to report that they were so impressed. As newlyweds, they were concerned about spending too much money and this hotel worked out great for them. They said the suite was bigger than their apartment and the kitchen facilities meant that they were able to keep a piece their wedding cake and a few snacks with them and nibble all week. They rode bikes, spent one day in Santa Barbara, visited Ojai and generally had a wonderful time. The staff greeted them with glee and were incredibly gracious throughout the stay.
July 31, 2013
Rated 5 out of 5 by Laufai Wow!
Unfortunately I have become accustomed to the mediocre customer service that is prevalent today in all facets of the service industry, and was pleasantly surprised (if not shocked) by the professional, proactive, and genuinely courteous customer service provided by everyone we encountered on staff here. I couldn't believe I received a call shortly after checking in to ask if my room was satisfactory and if I needed anything! I definitely recommend this Four Points!!
June 28, 2012
Rated 3 out of 5 by galdang If not here for a conference...
The hotel is fine. However, keep in mind that they are also a 'conference center" and "resort". So if you are a Starwood Platinum and need a late checkout, they don't have to give it to you. (In my case we compromised).
Also, unlike most Four Points at which I've stayed, breakfast is not included for Platinum guests. It is available as a welcome amenity (continental breakfast only - or $5 discount), but only if you ask for it.
When a conference is taking up the hotel, the restaurant is used for conference attendees - not regular guests.
After all that, the place is a-ok and the staff courteous.
January 7, 2014
Rated 5 out of 5 by boofy062 staff attention
I am very impressed with your front desk staff. They have helped me get my self setup in my room and helped with luggage. I had to change my reservation a few times and the staff was quick to get the changes made. Personally, this hotel had been one of the best I have had the pleasure of staying at.
August 16, 2013
Rated 4 out of 5 by avidda wonder stay
As a Gold card member this was one of the best Four Points I have stayed at. The room was wonderful and enjoyed the LCD tv in the room and all little extras added to the room (mouthwash, q-tips, etc.). It was very clean and well kept. I look forward to saying there again when i am back in the area.
February 10, 2012
Rated 5 out of 5 by Frose Hotel has great staff
Special acknowledgements to front desk personnel. All were great but Sylvia really stood out. Great people person. Room was very comfortable. Thanks to housekeeping personnel and our waiter in the dining room. We'll return.
August 8, 2013
Rated 1 out of 5 by TVC15 false eyelashes left in shower! what else did they miss?
Mistakes happen, right? But rarely ones so obvious or, well, gross.
I arrived very late in the evening and the night staff was exceptional. I went to sleep without going into the bathroom, since the sink is located outside. But when I woke up to shower the next morning, there were false eyelashes on the wall of the shower, with a mascara trail running down the wall. When I went to make coffee, the paper cup had yellow stains in it (I can only guess what they were--clearly the cups had been "recycled"). Makes you wonder what else they may have not cleaned, right?
I spoke to the housing supervisor and then to the front desk, who told me there was "nothing" she could do. When I asked for a manager, I was handed a card of someone who "would be back on Monday."
I wound up calling SPG and was told that refunds had to come from the property, so I had to write to the hotel manager. Eventually half of the points I used to book got refunded, after a lot of time spent on my part.
I've never been at a Starwoods property that didn't have a manager on-site or one where I was told there was "nothing" that could be done. Housekeeping mistakes are one thing, but complete lack of service? I won't be back, and no one I know will, either.
January 9, 2012
Rated 4 out of 5 by Scooter65 Veery good overall value.
We stayed for one night on our way to Palm Desert from San Francisco. We found the hotel to be an excellent value. Service was outstanding and the restaurant top notch.
January 20, 2014
Rated 5 out of 5 by Drone54 Quick Getaway
I booked two rooms, one for my in-laws and the other for my wife and I. We were very satisfied with the level of service. my in-laws really enjoyed the covered whirlpool. We had breakfast Sunday morning at the restaurant and the breakfast was delicious. My wife ordered French Toast and the rest of us ordered the Four Points Breakfast. Great prices for hotel restaurant. Staff was friendly and accommodating. Great Stay I will definitely be back.
January 13, 2014
Rated 5 out of 5 by Sadie1234 Wow! What a great stay!!
My family and I (including a dog) stayed 5 nights at this hotel over New Years holiday. The staff were terrific to us and welcomed our dog. We had a ground floor room that was spacious where the grounds were kept beautifully! Lots of area for walks with the dog. The lobby was inviting with a gas fire place, wi-fi and comfy chairs. It also has a wet bar open in the evenings. Good free coffee in the lobby each morning. The restaurant was under rated. We ate there one night with our friends and the food was delicious! The only bad thing was when it was time to go.
January 4, 2013
Rated 5 out of 5 Very nice stay, definitely coming back
We were very happy with our stay. The room was great, had a great view and the bed was super comfy. The only problem that we had was the refrigerator. It was great to have it in the room, but it would've been better if had been working. We called the front desk and he was nice enough to bring us an extra ice bucket & ice for our drinks & let us know he would have someone come in the morning to fix or replace it, but no one came. We basically forgot about it because there was so much to do in the area. Overall, it was wonderful. We'll definitely return soon!
July 26, 2012
Rated 2 out of 5 by Dodie Not a great stay
The toilets are too low to the floor, they look like children size. No view, were advised we had a garden view, we would have to stand up to see over the wall to see it.
January 15, 2014
Rated 5 out of 5 by lilee Must Stay Here!
Our stay far exceeded our expectations. The staff here is the best. Silvia took great care of our family and Tahmina accommodated a complicated request we made to our reservation. Thank you! The kitchen even offered to fill up our ice chest for the beach one day!
There is a lot to do in the area and everything is close by. The quality for the starwood redemption is the best deal! We are already thinking of when we can return and would like to make this an annual trip. It doesn't get any better than this.
July 31, 2012
Rated 5 out of 5 by fg2013 Beautiful room with a beautiful view.
My husband and I stayed for just one night.
We were greeted by Sylvia at the front desk for check in and she made us feel like VIP! What a great location! The room was beautiful with a balcony over looking the marina. Great restaurants less than a mile away and if you wanted to take a stroll along the shore it was right across the street from the restaurants. We had a great weekend get-a-way! We will stay again. Thank you
September 17, 2013
Rated 1 out of 5 by SM1234 Ughh
Unnecessary $10 for parking- when I said this wasnt explained at booking the front desk said "we would have told you if you had asked." The front desk welcomed me back every other sentence even after I explained to her it was our first time there. The bed creaked and was OLD and uncomfortable, the toilet ran all night, the bathroom window opens to the hallway and while your walking down the hallway you get to listen to other guests use the bathroom - special!
June 21, 2013
Rated 1 out of 5 by Uber FB Ventura Harbor
As a multi-year long term SPG Platinum member, I was greeted on New Years Eve with a TERRIBLE (over deordorized) standard room (big balcony, big deal), with no upgrades or other options.
The staff was either not trained or not empowered to do anything to ease the problem, by either sending a bottle of wine, a plate of cheese and crackers, or offereing more SPG points to be added to my account. Nothing! Nothing at all!
They handed me a welcome bag that had a bottle of water (to go with the other bottles already in the room) and a cereal bar. I cant imagine what non-platinum members would have received! The restaurant closed at 8pm, so having something to eat was not an option either. Hospitality management is often about managing expections, including the less than spectacular experiences.
Only to make matters worse, the GM never responded to my messages or email. I imagine that the apple doesnt fall from the tree. No wonder that the staff was as helpful as a kiosk.
January 5, 2014
Rated 5 out of 5 by SueNavy Great Place to Stay
Stayed two nights for the Seaside Highland Games. The food and staff service at the Friday night banquet were excellent. Room was clean and well appointed.
October 14, 2013