Rated 1 out of 5 by Mort6216 This hotel does not care
Called several times to the hotel and SPG. SPG told me to call the hotel directly. They said they would call me back and it has been 3 weeks and no call back. I will not use this hotel in my future visits to Ventura (6 times per year) and will purposely use a competitor hotel instead as opposed to another SPG property in the area.
November 28, 2013
Rated 4 out of 5 by Gordon2014 internet needs update
Hotel was great, except for the fact that the wireless internet is very slow. Also it's annoying that you have to login every time you want to use it.
February 23, 2014
Rated 1 out of 5 by SM1234 Ughh
Unnecessary $10 for parking- when I said this wasnt explained at booking the front desk said "we would have told you if you had asked." The front desk welcomed me back every other sentence even after I explained to her it was our first time there. The bed creaked and was OLD and uncomfortable, the toilet ran all night, the bathroom window opens to the hallway and while your walking down the hallway you get to listen to other guests use the bathroom - special!
June 21, 2013
Rated 5 out of 5 by fg2013 Beautiful room with a beautiful view.
My husband and I stayed for just one night.
We were greeted by Sylvia at the front desk for check in and she made us feel like VIP! What a great location! The room was beautiful with a balcony over looking the marina. Great restaurants less than a mile away and if you wanted to take a stroll along the shore it was right across the street from the restaurants. We had a great weekend get-a-way! We will stay again. Thank you
September 17, 2013
Rated 1 out of 5 by schnooks Close to fishing pier
The heater never worked consequently it was freezing cold the one night we were there. The towels were clean but not thick as we had experience in the other hotel one night prior.
February 19, 2014
Rated 1 out of 5 by Just1Nit Green Hotel not Green when its dark in the room
Installed electicity reduction green light swtiches (that did not function properly). As a consequence the room was so dark I could not read the numberous marketing pages placed all over the room telling me how green they are.
November 5, 2013
Rated 5 out of 5 by AZTRAVELER Great hotel, great staff, great location!
I was really pleased. Booked the hotel on line. Much nicer in person. Great location overlooking the harbor. Harbor village is only a short walk away. Staff was great. I like their green promo as well. You have an option to not receive room cleaning if you don't want and the give you a food credit or Starwood points! Great idea!
May 28, 2012
Rated 5 out of 5 by LAMarg Quality and good value.
Just love this Frank Lloyd Wright design. Attention to detail throughout the property makes for a very comfortable stay. Great location overlooking marina. Peaceful sweeping views.
October 10, 2013
Rated 5 out of 5 by SueNavy Great Place to Stay
Stayed two nights for the Seaside Highland Games. The food and staff service at the Friday night banquet were excellent. Room was clean and well appointed.
October 14, 2013
Rated 5 out of 5 by Louis60 Hotel was great
we were very pleased with this hotel and its location next to the Ventura Harbor. our room was comfortable, clean and roomy. the front desk personnel were also very helpful, pleasant and efficient whenever we needed them. we would highly recommend staying at the Four Points Sheraton.
January 6, 2013
Rated 5 out of 5 by 4Christy The place to renew
We accomplished our goal. We wanted to get away from the stress at home and from the moment we arrived for check-in we knew we had come to the right place.Lovely and serene without the flight and expense. Thank you for providing such a comfortable room and delicious breakfast for those of us with lesser income who also want to enjoy the very best hotel experience. We shall see you again soon.
February 10, 2014
Rated 5 out of 5 by helenf fantastic stay
we had three rooms all next to each other for a family gathering. We needed a handicap room for my elderly father and it was perfect with all the amenities he needed he was able to be independent. The staff was very friendly , the location great and the rooms were perfect.
June 23, 2013
Rated 2 out of 5 by MBJ412012 Surprise!
At the time of check-in, I too was advised of an additional $10.00 per day parking fee. Why wasn't I made aware of this at the time of booking? I was disappointed with this surprise parking policy.
We did have a comfortable stay once I got past the parking issue.
April 4, 2012
Rated 3 out of 5 by galdang If not here for a conference...
The hotel is fine. However, keep in mind that they are also a 'conference center" and "resort". So if you are a Starwood Platinum and need a late checkout, they don't have to give it to you. (In my case we compromised).
Also, unlike most Four Points at which I've stayed, breakfast is not included for Platinum guests. It is available as a welcome amenity (continental breakfast only - or $5 discount), but only if you ask for it.
When a conference is taking up the hotel, the restaurant is used for conference attendees - not regular guests.
After all that, the place is a-ok and the staff courteous.
January 7, 2014
Rated 5 out of 5 by HeidiPG Spacious, Very Clean Rooms
Ideal place to stay for business and family. Good location by the harbor, rooms are spacious and very clean. Entire staff is warm and friendly. Management of this hotel is excellent!
September 20, 2013
Rated 5 out of 5 by Menjivar great personal
great staff, good food @ restaurant.
got exactly what i book
February 16, 2014
Rated 5 out of 5 by JMC2013 great place to stay
Had friends in from out of state and decided to take them up the coast and chose Sheraton four points to spend the night. It was great and our friends thought it was absolutely fabulous.
August 2, 2013
Rated 5 out of 5 by Larry647f Excellent service.
Great features especially the coffie in the morning. Keep up the good work.
September 14, 2013
Rated 5 out of 5 by Valdo Service
I would like to thank Rachel Guirguis for all her help with all the changes with our crew, She was a big help
February 14, 2014
Rated 4 out of 5 by bobbob Some issues but no deal breakers
Have stayed here multiple times. The staff is always very friendly without appearing fake.
The room was nice but some of the appointments are starting to show their age.
The bed was very comfortable but the sofa cushions were like a rock. You know how you want to come in after a long day and just collapse on the sofa? Not happening.
The A/C units have been upgraded and that is nice. The old ones were much noisier. However, the couch kind of blocked the output of the A/C unit.
The Fitness Center had treadmills and the like, however, the video screens on each unit did not work. There were also some weight machines and a few free weights.
September 17, 2012
Rated 4 out of 5 by Whalewatcher Great experience
Great weekend. Very friendly staff and our meals were delicious. We ate breakfast in the hotel restaurant daily because it was so good. Location was great, close to harbor yet very accessible to freeways.
February 10, 2014
Rated 5 out of 5 by TorbspolarbearPharmD Excellent Hotel!!
My husband and I recently were in California to attend a wedding in Solvang. We weren't really too familiar with the stretch between LAX and Solvang. There were a lot of Starwood properties between the two locations to choose from. We went with the Ventura property on a whim. This is perhaps one of the better Starwood properties we have stayed at! We were warmly greeted by the friendly staff upon check-in. Upon walking the hotel grounds, my husband commented that the hotel felt more like a resort. The room was a nice size, clean and it was great to have a balcony! This hotel was a great surprise! Would definitely recommend staying there to anyone!!
October 17, 2012
Rated 1 out of 5 by Uber FB Ventura Harbor
As a multi-year long term SPG Platinum member, I was greeted on New Years Eve with a TERRIBLE (over deordorized) standard room (big balcony, big deal), with no upgrades or other options.
The staff was either not trained or not empowered to do anything to ease the problem, by either sending a bottle of wine, a plate of cheese and crackers, or offereing more SPG points to be added to my account. Nothing! Nothing at all!
They handed me a welcome bag that had a bottle of water (to go with the other bottles already in the room) and a cereal bar. I cant imagine what non-platinum members would have received! The restaurant closed at 8pm, so having something to eat was not an option either. Hospitality management is often about managing expections, including the less than spectacular experiences.
Only to make matters worse, the GM never responded to my messages or email. I imagine that the apple doesnt fall from the tree. No wonder that the staff was as helpful as a kiosk.
January 5, 2014
Rated 5 out of 5 by tanalisa my favorite place to stay!
Granted, I am not much of a traveler, but I have stayed at a few different upscale places in various locales. Ventura 4points is my favorite hands down. The staff has been so friendly and accommodating every time I stay. They are "down home" friendly and my experience is that they personally want you to be happy and comfortable and they go the extra mile to make that happen. The beds are by far the most comfortable I have slept in anywhere. The location is gorgeous- open the sliding glass door to look out over the harbor and breathe in that amazing ocean air. I had a great rack of lamb dinner at the restaurant this time. I am looking forward to my next stay.
October 25, 2013
Rated 5 out of 5 by doogie reservations don't mean a thing
I was traveling with a party of three, but one of us was told, I mean told, that he would being moved to a dfferent "property" because the hotel had been overbooked. not will you consider, do you mind, unfortunately, none of that, just, we're moving you, period. this is unacceptable, otherwise, stop with the reservations, as they mean nothing. he was saved because he is a prefferred customer, and got a room. horrific experience!
August 13, 2012
Rated 1 out of 5 by JamesP Dissapointing and Poor Service
This was my first experience at a Four Points by Sheraton. I took my famliy up to the Ventura Harbor location to celebrate my Cousin's graduation from UCSB. We arrived on a Saturday afternoon. We had agreed to a rate of $115 on Saturday and $106 on Sunday before we arrived. I did not think I would have to double check this and the Mangager on duty did not point out the rates upon check in. When our initial bill came sliding under the door, they decided to up the rate to $156 for the Saturday night. This was just the tip of the iceberg.
We did use the pool and the Jacquzzi during the day on Saturday and the facilites were average, but nothing special. After going out to a nice dinner with family, we came back to the hotel. We wanted to enjoy some wine in our room, so we asked the bartender for wine glasses. She refuse to give us the glasses that we wanted and instead offer us wine glasses the size of a thimble. We returned to the room dissapointed and in amazment that they would not meet our request.
The next day we left for my cousins graduation. We left no signs on the door, thinking that they would clean our room by the time we got back at around 5PM. The room was not cleaned, the beds were not made and we needed to get ready for dinner at 6PM. I called the front desk and asked that they clean the room after we leave. They said that maid service ends at five and could they come clean the room immediately. I said we would not be leaving the room until 6PM and they reluctantly said they would clean the room. When we got back from dinner at around 10:00PM, the sheet had not been replaced, but the beds were made haphazardly and the room smelled like human excrement. I don't know what else to say about how dissapointed we were.
The management did take care of the discrepancy in the hotel rate after a half hour discussion. However, I think this property needs to take a serious look at their service standards and how to treat their customers. Being a Gold member for life, I have even higher expectations. The Ventura Harbor Four Points did not even come close.
June 21, 2012
Rated 4 out of 5 by CCtt Good location
Was there for a conference. Good location, good food, nice outdoors.
February 9, 2014
Rated 1 out of 5 by LindyLouWho They gave up my room!!
Booked on spg points 2 weeks previously.
Arrived at 10pm, booked in to find that they had given up my 2 queen bed room. I was travelling with a collegue for work so this did not work. On top of this, the room had been recently "fumigated" and was completely uninhabitable. There was no other room available that night as they were fully booked. "We are so sorry"
doesn't work when you are on the street at 10:30 at night in an unfamiliar place.
Did go back however and stay 2 days later on the end of the business trip and had a good room, could still smell faintly the "fumigation" in this room, but was
habitable. Thought they might comp the room but did not. Not impressed.
November 10, 2013
Rated 4 out of 5 by paparoo My first stay here
I was very happy with the location of the resort.Weather was perfect,being from the desert it was a pleasure staying here.I did notice some ware in some of the rooms and the hallway carpeting was stained.I My wife noticed a musty smell through out the facility.The front desk staff was very friendly and helpful.One thing that could possibly bring in more business during the slow week days is a late afternoon or early evening "fiesta type" gathering - complete with D.J. and drink specials.there are many open spaces and balconies facing that beautiful dock. Just that setting alone and taking advantage of your great sun-sets would take your resort to the next level .
August 28, 2012
Rated 4 out of 5 by cindymedtech Wonderful Location
Loved the location. Bed was very comfortable and appreciated the white comforters. The staff was very friendly and helpful. The only issue at all was the teeny tiny toilet! We are not overweight or handicapped but the toilet must only be about 12 inches off the floor and is very small. Sure hope they're replaced soon with a more "normal" size and at least 16" height so we would enjoy returning. #To be fair, on a trip up the West coast from San Simeon all the way up to Oregon, we found this toilet in each of the hotels and B&B's we stayed in. Must have been a VERY good salesman along the California coast a few years ago.#
August 2, 2012