Rated 5 out of 5 by Bakorobnjer Managers dedication
Just wanted to praise your manager Sylva, she has been the most helpful person at Sheraton we have had in years. She spent 40 minutes getting all our reservations changed and rooms sorted for our son's wedding. Sheraton needs more managers as customer friendly as her. GREAT service.
June 5, 2014
Rated 5 out of 5 by Charlie VERY NICE
I have stayed at the Four Points many times in the past and find it convenient and restful.
June 20, 2014
Rated 4 out of 5 by luvbeach This hotel need improvement...
We have stayed at this Fourpoints several times. Before this year it was either 3-4000 points per night and a real bargain. Now it is 7,000 points each night. We felt that there were not any improvements made to the hotel and/or its service other than an increase in the parking ($10.00 per night). This hotel is a 4 star rated hotel. It does not deserve this rating, especially after the point per night increase!
April 28, 2014
Rated 4 out of 5 by MickeyMom67 5 Days in Ventura Harbor
We were nicely surprised by this property. Interesting resort feel, good staff and food. Pool for the kids and located near the restaurants and harbor for access to Channel Islands by ferry.
August 26, 2014
Rated 5 out of 5 by Rohitm great location and nice big rooms
I expect quality from Starwood and that is exactly what I got. Fantastic room with a harbor view .Great knowledgeable and courteous staff and good night's sleep. I would definitely live here if I were back in this area.
June 7, 2014
Rated 5 out of 5 by suePDX One of our favorite places
Always a great stay. The gardens, pool area and enclosed spa are excellent. The staff are helpful and friendly.
June 10, 2014
Rated 5 out of 5 by Acostalot Nice
Room was spacious, comfortable and quiet. Beautiful view of the harbor. Short drive to harbor attractions and Main St. downtown.
August 25, 2014
Rated 5 out of 5 by Gunney24 Great staff-location.
From the front desk to house keeping, the staff is out standing.
We really enjoyed the restaurant.
June 7, 2014
Rated 5 out of 5 by Tiss Great view of the marina.
Absolutely beautiful view by the marina and its close proximity to the places we visited.
August 25, 2014
Rated 5 out of 5 by fg2013 Beautiful room with a beautiful view.
My husband and I stayed for just one night.
We were greeted by Sylvia at the front desk for check in and she made us feel like VIP! What a great location! The room was beautiful with a balcony over looking the marina. Great restaurants less than a mile away and if you wanted to take a stroll along the shore it was right across the street from the restaurants. We had a great weekend get-a-way! We will stay again. Thank you
September 17, 2013
Rated 5 out of 5 by johnandkelly My rating
I gave it less than perfect ratings in only two categories. It was a little dated, so that lowered the "Facilities Met My Expectations". Having to pay for parking also contributes to the facilities rating. I rated the "Food & Beverage" low only because we didn't get complimentary Continental Breakfasts that we have become accustomed to from our Four Points stays. All in all, an excellent hotel and superior staff.
August 17, 2014
Rated 3 out of 5 by SDMarch Noisy
Have stayed here before but hotel wasn't very full then. This time had people above us, below us and to the side, and heard them all! Forgot how thin the walls are here
Also, paying to park is ridiculous. There is a big lot right there, were else are you supposed to park?
August 21, 2014
Rated 3 out of 5 by cjsf14 Family Summer Trip
My kids wanted to spend time at the beach this summer so I found a good package rate with Four Points. We were close to a Harbor Village beach and marina shopping. Easy access to food, shopping and walking through marina. My boys loved being by the boats.
I've stayed at a S.P.G hotels before but never a Four Points. The hotel staff was friendly, rooms were spacious, clean but just a little below my expectations. There are some out-dated issues. Had a few communication problems in the restaurant so if I were to stay here again, probably wouldn't eat there again. Quality customer service can override quality of food any day. Also tried to do laundry but there was only one washer/dryer. After running dryer twice, clothes still wasn't dry...don't waste your time or money.
Pros: Nice staff, 2 for 1 drink offer, location convenience, parking availability
Cons: outside hotel needs minor cleanup (ie: dirty pond, bird do-do, working lights), restaurant food is average, more knowledgeable staff, room needs more outlets for electronic devices
It wasn't bad, it just wasn't great. It may be that I'm not use to a marina hotel but for me I expected a little bit more for a S.P.G hotel.
August 22, 2014
Rated 1 out of 5 by Mort6216 This hotel does not care
Called several times to the hotel and SPG. SPG told me to call the hotel directly. They said they would call me back and it has been 3 weeks and no call back. I will not use this hotel in my future visits to Ventura (6 times per year) and will purposely use a competitor hotel instead as opposed to another SPG property in the area.
November 28, 2013
Rated 5 out of 5 by AZTRAVELER Great hotel, great staff, great location!
I was really pleased. Booked the hotel on line. Much nicer in person. Great location overlooking the harbor. Harbor village is only a short walk away. Staff was great. I like their green promo as well. You have an option to not receive room cleaning if you don't want and the give you a food credit or Starwood points! Great idea!
May 28, 2012
Rated 5 out of 5 by Louis60 Hotel was great
we were very pleased with this hotel and its location next to the Ventura Harbor. our room was comfortable, clean and roomy. the front desk personnel were also very helpful, pleasant and efficient whenever we needed them. we would highly recommend staying at the Four Points Sheraton.
January 6, 2013
Rated 4 out of 5 by Skydan Rooms dated
Motel was very comfortable, although a little dated. Rooms were clean and comfortable, staff was very courteous and eager to help. We enjoyed our stay but felt it was a little over priced considering the age of the facility and condition of rooms.
August 18, 2014
Rated 5 out of 5 by helenf fantastic stay
we had three rooms all next to each other for a family gathering. We needed a handicap room for my elderly father and it was perfect with all the amenities he needed he was able to be independent. The staff was very friendly , the location great and the rooms were perfect.
June 23, 2013
Rated 4 out of 5 by philrdkick Interesting View from Room 214
Older hotel but well maintained and friendly staff. The only downside was the view of a large 30 yard dumpster full of trash visible in the foreground of my harbor view from Patio. LOSE the dumpster folks!
No restroom near the pool which was a little disappointing
August 18, 2014
Rated 2 out of 5 by MBJ412012 Surprise!
At the time of check-in, I too was advised of an additional $10.00 per day parking fee. Why wasn't I made aware of this at the time of booking? I was disappointed with this surprise parking policy.
We did have a comfortable stay once I got past the parking issue.
April 4, 2012
Rated 1 out of 5 by Just1Nit Green Hotel not Green when its dark in the room
Installed electicity reduction green light swtiches (that did not function properly). As a consequence the room was so dark I could not read the numberous marketing pages placed all over the room telling me how green they are.
November 5, 2013
Rated 5 out of 5 by JMC2013 great place to stay
Had friends in from out of state and decided to take them up the coast and chose Sheraton four points to spend the night. It was great and our friends thought it was absolutely fabulous.
August 2, 2013
Rated 5 out of 5 by HeidiPG Spacious, Very Clean Rooms
Ideal place to stay for business and family. Good location by the harbor, rooms are spacious and very clean. Entire staff is warm and friendly. Management of this hotel is excellent!
September 20, 2013
Rated 5 out of 5 by LAMarg Quality and good value.
Just love this Frank Lloyd Wright design. Attention to detail throughout the property makes for a very comfortable stay. Great location overlooking marina. Peaceful sweeping views.
October 10, 2013
Rated 5 out of 5 by SueNavy Great Place to Stay
Stayed two nights for the Seaside Highland Games. The food and staff service at the Friday night banquet were excellent. Room was clean and well appointed.
October 14, 2013
Rated 4 out of 5 by ahem This place has improved
There must have been a bit of remodeling over the past year.
It seems their policy is no special late checkout for Gold SPG.
January 3, 2014
Rated 5 out of 5 by Larry647f Excellent service.
Great features especially the coffie in the morning. Keep up the good work.
September 14, 2013
Rated 4 out of 5 by ladyracer Vendors
I would have preferred Pepsi Products
August 18, 2014
Rated 4 out of 5 by bobbob Some issues but no deal breakers
Have stayed here multiple times. The staff is always very friendly without appearing fake.
The room was nice but some of the appointments are starting to show their age.
The bed was very comfortable but the sofa cushions were like a rock. You know how you want to come in after a long day and just collapse on the sofa? Not happening.
The A/C units have been upgraded and that is nice. The old ones were much noisier. However, the couch kind of blocked the output of the A/C unit.
The Fitness Center had treadmills and the like, however, the video screens on each unit did not work. There were also some weight machines and a few free weights.
September 17, 2012
Rated 3 out of 5 by KG2014 Nice view out on the harbor
The room, the restaurant for breakfast was good, clean, and friendly. The check-in process was a nightmare. We arrived early ,1:44 pm, and were told our room was not ready at this time and check in would be 3:00 pm. We were o.k with that and returned an hour later. A different receptionist, her name was Sara, told us our room was still not ready and if I would leave my phone number she would call us. We left and returned about an hour and a half and the same receptionist told us again our room is not ready. We firmly said that would be impossible when she said she just found a room. When asked why she didn't call us she said she did not have the time
March 30, 2014