Rated 2 out of 5 by MDLA Candidate for Extreme Makeover
This location needs attention and a makeover. Carpets are old. Ice machines don't work. Staff didn't even ask for feedback.
October 14, 2013
Rated 4 out of 5 by Ventura2013 Great front desk customer service.
The evening manager was very accommodating to us tired travelers :-). The room was very clean.
October 15, 2013
Rated 5 out of 5 by Stitch666 Great hotel, great location!
Everything was great, from check-in to departure.
- Friendly welcome at check-in
- A large room with a VERY comfortable bed
- Breakfast: Buffet would have been nice, but table service was ok, the food good and there was plenty of it for a reasonable price (compared to other Hotel breakfast prices)
The ONLY little "thumb down" was the charging for overnight parking 10$/night. I don't see why, there was lots of free parking spaces.
August 27, 2012
Rated 5 out of 5 by Cybergirl Thanks for making it special!
My son and one of his friends were traveling in the area and I booked Four Points by Sheraton at Ventura Harbour as a gift for him using points. The hotel made my son and his friend feel very welcome and upgraded his room to one with an outstanding balcony and great view. They had a wonderful time and were delighted with their room and their stay. Thank you Four Points for making them so welcome and treating them so well.
August 16, 2012
Rated 4 out of 5 by kola Nice property, great area
We stayed for 3 days and everything went well. The staff was so very nice. Very attentive and everyone made sure we had what we needed. We were on the 3rd floor, garden view at the very north end of the property. Walking to our room there is a scent from the harbor that is not pleasant but its not the hotels fault. Once near our room the smell was not present. (thank goodness) Outside of this, everything was great.
May 20, 2013
Rated 1 out of 5 by KimL Rooms not ready at check in time
We booked 3 rooms for a family wedding. We asked when we booked to have one of the rooms ready at 2 (check in time 3) so we could get our 97 year old father ready for the 4 pm wedding. We arrived at 2 and waited over an hour for his room. Our room wasn't ready until 3:20 and our kids room wasn't even ready when we left for the wedding. All our other wedding guests rooms were ready but not for my 97 year old father!!!
April 9, 2013
Rated 4 out of 5 by SouthBayMike Friendly staff; overbooked on weekend
Four Points Ventura is a great little property which is close enough to Santa Barbara. The Staff is great, however this property can be overbooked on the weekend to the point that you cannot check into your room at 3pm as promised. Most rooms have been redecorated, however the beds in the room for our latest stay needed to have the mattresses replaced. Overall, we like this Sheraton location and will stay there again.
October 28, 2011
Rated 2 out of 5 by dankyone A budget option
The hotel has been updated in a half hearted way, but it is still a cheap motel at its core. Walls are paper thin. Room service and lounge food quality is very poor. It is a bit of a joke to charge for parking in a remote location like this. The staff tries hard but has had limited training. A decent choice if price is the most important factor, but it is a shame there is not a higher quality SPG option in the area.
December 7, 2012
Rated 3 out of 5 by jul25visitor overalll okay
The location is ideal. The room was nice but lacked a couple of outlets by the bed for personal equipment, The air conditioner did not work well and although reported was not properly repaired. Additionally, the room did not have hot water Friday night at 10p after a long day out. My concern was treated dismissively with a "we know and are working on it." Housekeeping was excellent.
July 29, 2013
Rated 4 out of 5 by CCLA Pet Friendly, Great Location and Great Value
Just stayed the weekend over MLK, this is our go to spot for Ventura. Perfect location the equal distance between Downtown Ventura and Oxnard; right next to Ventura Harbor. Can get to Ventura Downtown easily on scenic surface street.
Had a nice third floor room, fully remodeled. Spacious bathroom with good amenities. We always stay here because it's clean and pet friendly. Well manicured grassy areas that are great for walking our dog.
Great amenities (tennis courts, basketball courts, pool and jacuzzi). Hotel was full but never felt crowded. Got a great rate $112/night but self parking is an extra $10 overnight, no problem finding a spot in the outdoor open lot but given lot is not really "secured" or a structure, feel the parking fee is just excessive. Got wifi internet for free. No other acknowledgement of Gold Preferred status and no late checkout (not even 1 hour).
January 21, 2013
Rated 4 out of 5 by RobB805 Four Point hotel
This Hotel was very nice. It was clean and the staff was very easy going except for the front desk.
The person that helped us stated that there was a 2 night minimum when our reservation was for 1 night.
He continued to argue with us even after I showed him our confirmation and it was not resolved until I told him to get the onsite reservations person to confirm. Surprise, he was wrong.
July 21, 2013
Rated 5 out of 5 by Robin77 Wish we could have stayed longer!
I was pleasantly suprised at our recent stay at Four Points by Sheraton Ventura Harbor Resort. For the value we very pleased. Rooms were nice, clean, smelled good, nice balcony, the grounds were nice and lush, pool stays open till 11pm, you can rent bikes right at the hotel which was fun, recreational equiptment to use like tennis, badmiton, croquet and more. Staff was nice and we will be going back for sure :)
August 16, 2012
Rated 4 out of 5 by Mia3 This hotel and banquet room was great!
My company held it's annual Holiday party here and we were able to get group room rates! The banquest room was set up so beautifully and everyone enjoyed the meal, the dancing and the services was great. My room was spendid for the night....I really enjoyed my visit. I even called for a wine bottle opener & they had it for me at the front desk.....how awesome it that?!Thank you Sheraton
December 11, 2012
Rated 5 out of 5 by borzoigal Great Hotel, Outrageous Pet Fee
I only stayed 1 night and was charged $75 for my dog. I travel frequently with my dogs as I show them at AKC Shows. They are clean and well mannered. Most places I have stayed at charge about $25 fee or $50 if more than one dog.
Having said that, this hotel was perfect - my room opened up to a vast landscaped area of mostly grass and walkways. There was even a stream that was gorgeous.
August 29, 2012
Rated 5 out of 5 by PJ82 We had a great vacation!
This hotel was very comfortable, clean, and inviting. We stayed for two weeks in January, 2013, and had a wonderful time. Sylvia & Bernice at the front desk were friendly, cheery and very helpful, and Ruben at Alexander's was attentive and courteous. All the staff we met were helpful and friendly. I would recommend this hotel to anyone. Beautiful area with the harbor and ocean views.
January 26, 2013
Rated 3 out of 5 by Checkinissues Everything was great but the check-in was a problem.
Nice hotel. We would definitely stay here again. Check-in was a nightmare. We had made two reservations for two rooms but the staff could only find one of the reservations. I provided them with both of my SPG confirmation numbers but they said they were unable to find my second reservation #. Then instead of the staff getting on the phone with SPG and resolving the issue they suggested that I call SPG. I called SPG and they confirmed that we did have the second reservation (which was made months in advance). I put the staff on the phone with SPG and they still couldn't figure out the reservation and I ended up having to call SPG twice. To make a long story shorter I feel the staff put minimum effort into resolving my issue and acted like they and SPG were two different companies. A very disappointing experience.
A frustrating experience to start our vacation with. After the check-in fiasco we enjoyed our stay.
August 20, 2012
Rated 4 out of 5 by pk13 Good, solid hotel with room service!
Comfortable beds and a balcony door that opens for fresh air are the strong points of this hotel. We go to Ventura often and find this hotel right on the marina is our best choice. Excellent restaurant and FAST room service. Big drawback: right across street from working farm that sprays something disgusting on its crops morning and night; horrible smells.
June 23, 2013
Rated 3 out of 5 by DBrook Unappreciated
Stayed for a full week for a family reunion and here's what I got: room was fine, staff friendly enough-never saw the GM. Here's what was not so good: upon check-in got a poker chip for a free cup of coffee (wow), had to ask twice to fix AC in workout room and it never got resolved, housekeeping forgot water bottles in room, had to ask to have dishes from room service picked up so I wouldn't have to look at them for the entire day (they did pickup quickly after asking), had to mention overflowed trash can in front of hotel (they emptied quickly after asking).
Upon checking out and having spent a significant amount of money over the course of the week the final salutation I got from the desk clerk was "have a good one". So I guess thanking the customer is not part of their culture. Whereas the Four Points in LA where I stayed for only 1 night, the desk clerk remembered my name upon checking out and he said a friendly "thanks for staying with us". Hmm, which one sounds better?
August 12, 2013
Rated 4 out of 5 by CoreyLA Nice hotel with friendly staff but...
The harbor smells, especially in the morning. Everything else was fine, staff was friendly, rooms were clean, restaurant was good (Sunday brunch was GREAT!). I am not sure what it was, but every day during our stay (3 nights) the smell was a horrible rotten egg smell. It dissipated through the day, but each morning it was back and had oozed into our room.
November 2, 2012
Rated 3 out of 5 by bigboy113 Wedding stay
This hotel is just average. We booked here because of a wedding party. It was close to the wedding. Rooms were clean but dated. Grounds were nice. Location was close to harbor but downtown was far away. You will need a car if you stay here. Parking for $10 per night was overrkill for the location.
August 5, 2013
Rated 3 out of 5 by JB71 Sleepless Nights
Depending on where your room is located, there is 1/3 of the hotel that backs up to the dumpsters and work area for maintenance team. There was often noise from workmen and dump truck after 9:00 PM and before 7:00 AM making it impossible to sleep in. IF you decide to stay at this hotel, I would make sure you do not have this outside your window.
August 5, 2012
Rated 5 out of 5 by Denisedd Four Points Ventura is a hidden gem
If you're in the California Riviera area, this hotel is quite nice for the cost! Rooms are spacious and very clean, complete with a mini fridge. Everytime we've stayed here which has been several times for surf contests over the years, we've had 5-star service from staff. They have a great restaurant on property called Alexanders too.
May 28, 2013
Rated 4 out of 5 by Cocodamoco great hotel, great location
I attended a family reunion picnic in the area and spent 2 nights. The staff was friendly , professional and ready to please. Thanks to all the staff for a great stay, The hotel had clean updated rooms with great bedding and awesome views of the harbor and walking distance to shops restaurants.
July 29, 2013
Rated 5 out of 5 by velvetlace49 Loved the extras at this hotel!
I loved the refrigerator in the room. I also loved having a laundry room accessible. However the washer and dryer need to be replaced since the dryer did not dry. I was all alone doing my little wash and it was before 8 A.M. in the morning. I had to take my wet clothes to a laudromat to dry.
Loved the room and the comfort of the beds!!!
August 29, 2012
Rated 4 out of 5 by Marley6 Great hotel
I love your hotel, but was disappointed when I checked in and now found that you have a parking fee, even though it is only $10. Also, we used to look forward to the welcome bag for SPG members and didn't get one. If you're not doing it anymore that's kind of sad, because it made you feel welcome and couldn't have cost that much money.
February 11, 2013
Rated 4 out of 5 by Vic79 This hotel is relaxing
I like this hotel. Its away from the busy areas, close to the beach. but not far from other venues.
September 18, 2013
Rated 4 out of 5 by Oscar2013 Customer Service
Staff does not seem to be very friendly. I had some issues with the parking fees this year and last and no apologies whatsoever. They did correct it but no apologies at all. No smiles either when I checked in or left.
August 26, 2013
Rated 4 out of 5 by scottish55 helpful staff
I just want to say that patti at reception went way beyond the call of duty when she agreed to drive to LA airport with my passport which I had left in my jacket in my room . I would have been unable to return to LA without it obviously and she was kind enough to come to my rescue. I will forever be grateful. She deserves a medal
April 2, 2012
Rated 3 out of 5 by GK777 Below Average
Only SPG hotel in that area- No choice for SPG members. Very unreliable service, some time good, most times horrible.
September 14, 2013
Rated 3 out of 5 by new24 Mike
Hotel was good for the area, and very close to keys where our event was.
Booked with SPG and there were issues with the check in and booking. Front desk staff was kind of worthless on this but I called SPG and they took care of. SPG was big help.
Since they couldn't figure out the reward, didn't mention any SPG info staus etc.
December 26, 2012