Rated 5 out of 5 by Harr The room was lovely and the staff couldn't have been any nicer.
My boyfriend and I checked in the hotel for our anniversary. He is ill and this was going to be a special time for us. We had to check out earlier then expected and the staff was so compassionate, helpful, and understanding. Sylvia at the front desk was wonderful. The woman that would be cleaning our room also did her job above and beyond her duties. Our room was beautiful and looked brand new. The grounds were very nice with paths going from the hotel around to the enclosed hot tub and then windng around to the pool.
April 22, 2013
Rated 4 out of 5 by Skydan Rooms dated
Motel was very comfortable, although a little dated. Rooms were clean and comfortable, staff was very courteous and eager to help. We enjoyed our stay but felt it was a little over priced considering the age of the facility and condition of rooms.
August 18, 2014
Rated 3 out of 5 by LumberjackBri Good location and affordable, a little tired in some areas.
The hotel is basic and comfortable. Fine location adjacent to the harbor, and close to downtown and beaches.
The room was comfortably furnished. The bedding was top quality. Bathroom amenities were fine, but the bathroom itself was rather severe - kind of an institutional feel.
There is a mini fridge and coffee service. Curiously, the coffee maker wasn't plugged in, and there was no outlet available in proximity - I had to move it onto the desk across the room to plug it in.
The t.v. is a flat screen, but the cable/sat system is sub-standard. I couldn't access the guide or menu, and had to flip through the channels to select the program.
The property needs some attention. The gardening crew overlooks basic details - there were planter beds that were empty, lawn patches that were bare, some butts around, etc...
June 27, 2014
Rated 5 out of 5 by Tiss Great view of the marina.
Absolutely beautiful view by the marina and its close proximity to the places we visited.
August 25, 2014
Rated 1 out of 5 by betweencp54 too bad....
I visited your hotel on the weekend.
I did not provide information that is not heater at check-in.
So, while we sleep, it was very cold.
Baby also very cold further, there is a slight cold right now.
It is believed that energy saving is good, but how do explain to a more detailed description and function to the customer, and good.
And in the refrigerator, intense stench was very used to be.
It took my sister and my family, but it was very uncomfortable.
I want to improve all the visit at the time of the next.
June 10, 2013
Rated 4 out of 5 by LisaLynn Super friendly staff
We got in kind of late and the hotel staff was really nice to us. Our room was clean and the hotel was quiet. The grounds are nice too. We redeemed hotel points through SPG. SPG keeps upping the points and category for their hotels. This is no fault of this hotel but this use to be a category 2 and it the same as before now its a category 3 and its almost double the points as last time. I would stay there again.
July 20, 2014
Rated 3 out of 5 by cjsf14 Family Summer Trip
My kids wanted to spend time at the beach this summer so I found a good package rate with Four Points. We were close to a Harbor Village beach and marina shopping. Easy access to food, shopping and walking through marina. My boys loved being by the boats.
I've stayed at a S.P.G hotels before but never a Four Points. The hotel staff was friendly, rooms were spacious, clean but just a little below my expectations. There are some out-dated issues. Had a few communication problems in the restaurant so if I were to stay here again, probably wouldn't eat there again. Quality customer service can override quality of food any day. Also tried to do laundry but there was only one washer/dryer. After running dryer twice, clothes still wasn't dry...don't waste your time or money.
Pros: Nice staff, 2 for 1 drink offer, location convenience, parking availability
Cons: outside hotel needs minor cleanup (ie: dirty pond, bird do-do, working lights), restaurant food is average, more knowledgeable staff, room needs more outlets for electronic devices
It wasn't bad, it just wasn't great. It may be that I'm not use to a marina hotel but for me I expected a little bit more for a S.P.G hotel.
August 22, 2014
Rated 2 out of 5 by Family10 Excellent Staff
We were desperate to find a hotel on a busy weekend. This was old and needs updating, but clean and comfortable. The staff was excellent, friendly, and very accommodating. However, we found the price to be a bit high for the overall quality of the hotel. Although the location was away from the beach and harbor restaurants, the trolley made it easily accessible. We will probably plan better and look at other hotels next time.
July 14, 2014
Rated 3 out of 5 by Gothgurl Not the best Sheraton I've stayed at
I stayed two different days this week. The hotel was a stopover from another trip.
The first night was fine, but, the food at breakfast was okay, Denny's did it better. Second night the shower was not stocked with shower gel or conditioner and I did not discover this until I was already in the shower. They don't use the little travel sizes. The staff was very pleasant.
July 25, 2014
Rated 4 out of 5 by Jarhead Average but good stay
I was expecting a higher end stay. The pool was made to look bigger than it actually is. The tennis and basketball courts are in need of renovation. Based on the website, I expected a nicer and neater hotel. It wasn't bad overall but not what I expected of a Sheraton hotel. What the grounds lacked in attraction, was made up by the superb staff on deck. If I was to return to this hotel in its present condition, it would only be because of Sylvia, Wendy, Annette and the rest of the awesome staff.
August 14, 2013
Rated 3 out of 5 by Adolphia My Thoughts
As a Starwood member, and formerly Sheraton Club Member, I have happily stayed at Sheraton hotels all over the world - and at 4 Points Ventura Wharf many times. Always impressed with the friendliness of staff, the accommodations and location. However on this occasion, just before checking out, one staff member left a very poor impression of the hotel on us. My son and I had taken a short walk in the morning. When we returned we saw that coffee was still being served in the Lobby. We went up to get my 90 year old husband, came down in the elevator and sat at one of the tables. As we walked up to get our coffee, the server abruptly removed the coffee and hot water. My son went after him, calling "Sir, excuse me" 3 times and finally got in front of him as he walked out the door. When my son said we would like a cup of coffee, his reply was a surly NO - as he left for the kitchen. I informed Sara, the desk clerk, and she was appalled and apologized profusely. But such behavior can do nothing but leave a terrible impression - and all over a cup of coffee that most likely was dumped in the kitchen.
August 14, 2014
Rated 4 out of 5 by ladyracer Vendors
I would have preferred Pepsi Products
August 18, 2014
Rated 4 out of 5 by Jillian Very convenient location, attentive staff
As with so many of the Four Points, this hotel has been a conversion from another brand to the Sheraton Group, which at times can be hit and miss depending upon the age of the hotel. Our room was well appointed, loved the balcony area facing the marina. Staff was attentive and recognized my SPG membership with a few extras, free drinks at the bar. Although dining room was practically empty, the food was well prepared with generous servings. I would recommend this hotel to friends.
August 20, 2012
Rated 3 out of 5 by Chris8888 This hotel is close to harbor, Santa Barbara and Camarillo Outlets
Hotel is located next to Ventura Harbor (20 minutes walk), about 40 minutes south of Santa Barbara, and 15 minutes west of Camarillo Outlets.
August 12, 2014
Rated 4 out of 5 by Zinmaster Reservations Staff is the best.
I stay at this hotel for two to three nights every other week. Rachael in reservations couldn't be more considerate, more thoughtful or more professional. All the staff is great.
August 8, 2014
Rated 2 out of 5 by Thumper123 Not what we expect from Sheraton
This is an old facility needing some work. The only benefit it offers is location.
August 12, 2014
Rated 4 out of 5 by Cocodamoco This hotel has a great location and features
This was our 2nd year at 4 points Sheraton Ventura. Staff friendly , rooms clean and awesome views of harbor and ocean. Also staff at Alexander's awesome, great customer skills. Thanks to all at 4 points for making our stay a relaxing and comfortable visit.
July 28, 2014
Rated 4 out of 5 by Tucsonan Ventura adventure
We stayed in Ventura because we wanted to stay in a Starwood property, and it was the closest to our business meeting in Santa Barbara. We were also fleeing from Arizona's July heat. We were not disappointed. Breakfast in the restaurant was a very pleasant surprise! It was excellent food for a reasonable price. The property is a little old but nicely refurbished. Plumbing in the room was not perfect. The location was great for us. We enjoyed our short stay.
August 11, 2013
Rated 4 out of 5 by GSkee Great beds and nice location
I was pleased to find the staff kind and accommodating upon my late arrival. I really didn't need much more than some nice beds. The beds were excellent. Wifi was great. And we were surprised to find a HUGE balcony the next morning. It was a nice room overall. I skipped breakfast. It was a quiet location in general. I didn't really like that all the hallways were outdoor, or that parking was $10. I don't see the need to charge for parking.
April 28, 2014
Rated 5 out of 5 by Melynn Great hotel and great location!
What a great property! Room was large with sofa and view of the marina. In room fridge was a nice bonus. Staff was incredible. Very service-oriented, very friendly. We were in room for about 20 minutes when we received a call from the front desk to find out if there was anything else they could do and if the room was to our liking. Nice touch! Being next to the marina was great as well as easy access to Ventura and the pier. Hated to leave.
April 23, 2014
Rated 4 out of 5 by PeggyBumpus July Weekend
The hotel was booked out due to the busy July 4th weekend & wedding receptions. So the staff was stretched to their limits. The food and beverage manager did an excellent job and gave us personal customer service. Many of the restaurant staff have been their for decades and the familiar faces and smiles are a welcome change from most venues.
July 8, 2014
Rated 4 out of 5 by SKTK Restore to full potential
The facilities are in need of repairs/upgrading
and organization. Examples: some pots overhanging hotel for plants have just weeds, old metal bars and netting left at back of tennis court, and soil mounds/holes on various parts of grass. With extra help could be beautiful property.
July 20, 2014
Rated 4 out of 5 by savvygirl Fantastic Getaway Weekend
Booked this hotel as it was close to where we needed to stay for our Channel Island Adventures. This hotel was better than expected and I would definitely recommend this hotel especially for those that like easy access to the port or being near the beach.
July 23, 2014
Rated 4 out of 5 by Susana72 Rooms are Updated and Cozy - Restaurant surprisingly really good
The rooms were very nice. Beds (like all (SPG) were very comfy. The grounds are beautiful. Outdoor heated pool even in March. Biggest surprise was how good and affordable (for a hotel) the food was at the restaurant. We ate breakfast and dinner there with 5 other people and all thoroughly enjoyed both meals. Didn't expect it because it looks kind of coffee shop-ish. Rib-eye for $22.95 with a salad, rosemary potatoes and vegies was a great deal...
March 11, 2013
Rated 5 out of 5 by Drone54 Quick Getaway
I booked two rooms, one for my in-laws and the other for my wife and I. We were very satisfied with the level of service. my in-laws really enjoyed the covered whirlpool. We had breakfast Sunday morning at the restaurant and the breakfast was delicious. My wife ordered French Toast and the rest of us ordered the Four Points Breakfast. Great prices for hotel restaurant. Staff was friendly and accommodating. Great Stay I will definitely be back.
January 13, 2014
Rated 4 out of 5 by Sangredeltoro94 Pleasant Stay and Location
My colleague and I stayed at this location for work purposes. Unfortunately, it was for only one mid-week night.
The staff were welcoming and very pleasant to talk to.
The rooms were very satisfactory: great sized king bed rooms and upgraded bathroom facilities.
My colleague also gave high marks for the pillows as they were very soft and comfortable.
Location was right by the docks and they provide bicycle rentals ($10/hour or $25/day) and within 5-10 minute walking distance to the Marketplace.
Wednesday evenings featured a free local beer taste with mini bbq sandwiches and jalapeno poppers. It was a filling offering and the featured beer (served in 1/2 pint glasses) was a tasty pale ale froma local brewer.
We had a very pleasant evening and wished we could have made it a weekend trip instead. I will be looking forward to staying there again.
August 2, 2013
Rated 3 out of 5 by santaynezbeer beds & rooms are comfortable-old hotel though
the rooms are well appointed, but it is noisy as the hotel is old, and the walkways used to reach the rooms on the 2nd/3rd floor amplify the sound of those walking to their rooms. the pools is not conveniently located, and the spa is in a glass dome (very warm inside ) and is separate from the pool area.
that said, love the accessibility to the harbor shops, location is very quiet, staff was very helpful in calling taxi's/answering questions.
March 4, 2013
Rated 3 out of 5 by mellorae Hotel Needs an Upgrade
I have stayed here a few times in the last few months. I find the hotel to have a lackluster vibe and it is in need of a 'perky' upgrade.
The front office staff seems distant and not as engaging as I feel from other properties.
The restaurant staff is an exception as they all were very friendly and engaging.
I don't appreciate the $75 pet fee as there are just too many other Starwood properties that do not charge this fee.....
March 1, 2014
Rated 5 out of 5 by Stitch666 Great hotel, great location!
Everything was great, from check-in to departure.
- Friendly welcome at check-in
- A large room with a VERY comfortable bed
- Breakfast: Buffet would have been nice, but table service was ok, the food good and there was plenty of it for a reasonable price (compared to other Hotel breakfast prices)
The ONLY little "thumb down" was the charging for overnight parking 10$/night. I don't see why, there was lots of free parking spaces.
August 27, 2012
Rated 5 out of 5 by Cybergirl Thanks for making it special!
My son and one of his friends were traveling in the area and I booked Four Points by Sheraton at Ventura Harbour as a gift for him using points. The hotel made my son and his friend feel very welcome and upgraded his room to one with an outstanding balcony and great view. They had a wonderful time and were delighted with their room and their stay. Thank you Four Points for making them so welcome and treating them so well.
August 16, 2012