Rated 1 out of 5 by dagsgirl The night mgr. needs manners
He was no help when we called down to tell him that the wifi was not working. He just kept telling us what we need to do,but he was NOT listening to us when we kept going over and over we had done all that. To top it off he wanted to come up and show us how to use our own ipods?? Not helpfull! But in the am WOW the wifi works??
December 13, 2012
Rated 4 out of 5 by Bellman Lack of Bellman Service
I usually travel with two small children. Getting out luggage and medical supplies without assistance usually takes several trips back to the car. Since parking is not close, this created problems for us. I know that some hotels no longer supply this service, but I did not expect Sheraton to make this move. Very disappointing.
June 11, 2012
Rated 2 out of 5 by Boston47 The hotel had a couple of short comings.
The shower did not have hot water. Could not check in until 3:00 . We requested an earlier check in on the Internet, but was not accommodated. We arrived early and still was not allowed to check in before 3:00. Had to wait in the lobby a couple of hours. The hotel did not appear busy and felt we should have been accommodated.
January 10, 2013
Rated 4 out of 5 by Oscar2013 Customer Service
Staff does not seem to be very friendly. I had some issues with the parking fees this year and last and no apologies whatsoever. They did correct it but no apologies at all. No smiles either when I checked in or left.
August 26, 2013
Rated 2 out of 5 by Neighbor No TV
After a cold wet night running my boat in the parade of lights I was looking forward to a warm bed, breakfast in bed and Good Morning America. In the morning their freeking TV was out and all there was some stupid cat Chanel, Espn and some talking heads. We left early and went out for breakfast. Big fat disappointment.
December 18, 2012
Rated 4 out of 5 by Vic79 This hotel is relaxing
I like this hotel. Its away from the busy areas, close to the beach. but not far from other venues.
September 18, 2013
Rated 4 out of 5 by Mouse Great Food
This hotels restaurant has great food. I had read that in a previous review and we can sure confirm that. This hotel is off the beat and path, so is away from the hustle and bustle and nice an quiet. Older hotel, but the facility is kept up quite nicely. We would definitely stay here again.
July 2, 2013
Rated 4 out of 5 by Luna33 wonderful rooms
My friend and I stayed for the weekend and thought the room was perfect.
It would have been nice to have internet access though. I understand the hotel plans to upgrade their system so guests can use their computers in their room some time in the near future. That would make the hotel experience perfect.
May 6, 2013
Rated 3 out of 5 by GK777 Below Average
Only SPG hotel in that area- No choice for SPG members. Very unreliable service, some time good, most times horrible.
September 14, 2013
Rated 3 out of 5 by Reedd OK but......
Our main complaint is the parking fee! It's ridiculous to charge that in that area. On the last night of our stay, there was an expo going on, the parking lot was jammed with non paying parked cars, we had to wait 15 minutes for a spot and we were still charged the fee. Incredible poor customer relations.
April 6, 2013
Rated 2 out of 5 by Rotorwash Noisy
Average hotel and below "Sheraton" standards. Stayed on 1st floor, hallway outside room very noisy. Small dog in next room wined and yelped until 11:00pm. Website did not indicated this was a dog friendly hotel.
August 22, 2013
Rated 1 out of 5 by cablecar121 Stay for the roadster roundup.
The room was not up to the standard that we are use to at a Sheraton.
The food quality was also below what I would expect from Sheraton.
September 9, 2013
Rated 3 out of 5 by veggiegirl Great for anyone over 16.
We had a five day family vacation and enjoyed this hotel. From spending time in the pool to paddle boating in the Ventura Harbor, there was always something to do. Two area, I would have changed. 1) The minimum age in the spa was 16. I understand having adult hours, but as a family resort you would expect that all could enjoy the spa especially with the cool beach air. 2) We opted to take a "green choice" and not have housekeeping services. For each day we received a $5 voucher. However we could not use the voucher on alcohol or room service, which only leaves the hotel restaurant . I did end up using 2 of my vouchers with room service, after speaking with a manager. It was also difficult to manage what items we would be running out of, toilet paper, coffee, towels, etc. When you needed an item, you could call down and have it brought over. This was too much of a hassle for a vacation. If staying here, I suggest you have full housekeeping services and ensure everyone is over 16 years of age
May 28, 2013
Rated 5 out of 5 by diane54 my favorite stay
This hotel had the most friendly staff, always had a smile, a joke, and quick to help at the front desk...Above and beyond, they even gave me directions when the fire blocked the road....not having a microwave in the room was the only thing missing...one of my best stays ever....anywhere....Diane
May 7, 2013
Rated 5 out of 5 by Ideal fantastic stay
We enjoy our stay at your hotel. The staff is friendly and helpful. We will come back again if we visit the area in the future.
The room is spacious. The pool is nicely kept. The bathroom has soap, shower gel and conditioner dispensers in the shower! I like the separation of shower and the vanity.
April 14, 2013
Rated 5 out of 5 by Bobby06 Room service
We had a wonderul dinner delivered timely to our room. The food was very well prepared and it tasted very good. My wife and I enjoyed our meal overlooking the harbor at sunset, just great. The room was excellent and the staff was terrific. We enjoyed our stay and we hope to return many more times.
June 1, 2012
Rated 5 out of 5 by Angelina Fantastic room with a great view
My stay here was short but sweet I plan to stay here more often, only thing I was surprised housekeeping showed up at 1130 even though check out is 12 we felt a little rushed but other then that everything else was great, front desk associate John was polite and helpful..we'll come again soon!
November 13, 2012
Rated 5 out of 5 by Jean1967 January 25, 2013 Stay in Ventura
It was a great stay - wish I had had more time to enjoy the comforts of the room and see the harbor. The room was immacaluate and the bed was a dream.
I'll be back.
PLEASE KEEP YOUR ONE-NIGHT STAY A POSSIBILITY BECAUSE THE TWO-NIGHT MINIMUM HAS PREVENTED A LOT OF STAYS WITH YOU.
January 28, 2013
Rated 5 out of 5 by Bev29 The hotel was great, the staff was exceptional.
Sylvia provided us an excellent room at an excellent rate. We were entertaining our relatives from Norway. They enjoyed the stay a great deal. This is the place we will always come back to when we have out of town guests. Sylvia is the best!!
July 13, 2013
Rated 5 out of 5 by HappyTraveler Exceeded Expectations
This hotel is great. Staff is very friendly at hotel and restaurant. Grounds within courtyard area are beautiful. Nice pool area. Room was large, comfortable, well appointed and clean. Food at restuarant was on the pricier side but that is expected and it was very well prepared.
May 9, 2012
Rated 1 out of 5 by Eifhfhdjkckf The WORST Starwood hotel I've ever stayed . BAD !
I don't think this hotel is even qualified as 4 points by sheraton. The room smells mildewy . The hallway carpet looks like 10 yrs old not changed . AC is too old to use . Front desk service is poor ! Highly NOT recommend this Motel 4 Points by Sheraton .
June 19, 2013
Rated 4 out of 5 by Kemp Friendly staff
The staff were very pleasant and helpful from the front desk to the restaurant staff to the housekeepers. We were well pleased.
August 30, 2013
Rated 4 out of 5 by MarkM Sheraton 4 Points Ventura
The hotel met our expectations for stay quality and facility requirements.
The restaruant menu was good as was the meal (Supper) we ordered.
Staff were all very cordial and polite. I definitely have no complaints. I would select this property again for a stay in Ventura.
October 17, 2012
Rated 4 out of 5 by Suzyn Nice location
Hotel is nicely located for the Marina. Rooms are clean and staff helpful.
September 7, 2013
Rated 5 out of 5 by atlynch room location
the only thing is my reservation said a view of the garden and close to the pool which I don't believe we had either. I didn't have my confirmation with me at the time of check in. The trolley service was a plus. thank you
July 16, 2013
Rated 3 out of 5 by MCFLY Overall ok, service quality can be improved
We stayed at the hotel for a leisure trip for three nights in Sep 2013. We were happy with the room and the fitness center. The staff was not so helpful, however.
When we arrived I asked about nice beaches in the vicinity. The front desk lady told me Rincon beach in Santa Barbara would be great. When we got to Santa Barbara (about 30-40 minutes by car) and made it to a tourist information office, we were told that this beach actually is about halfway back to this hotel.
Also, when my wife didn't feel well and asked for some hot water for a tea (a kettle or so), the front desk referred us to the restaurant, because she couldn't help us. I consider this poor service, because I would expect the lady to take care of the request herself and not let me run around until I find somebody who can help me.
In the restaurant, which oddly seems a bit separate from the hotel, the service was bad three mornings in a row. On one extreme occasion, the waiter rushed so much that he spilled the coffee over my saucer, without apologizing or taking care of the mess he had left.
We liked the idea of saving towels, so we accepted the offer to get a $5 voucher for each day our room is not made up. When we wanted to apply the 2 vouchers at checkout, however, we were told that we would have had to present them to the restaurant at the moment of purchase and we cannot apply them towards our check. I consider this poor service and lack of mental flexibility, too.
September 28, 2013
Rated 4 out of 5 by sherryn Everything was great!
Room was nice and bright with white comforters and clean clean clean bathroom. The only negative was the $10 a day to park! Why - the parking lot is the size of a football field and 20 cars are in it - its not like you're downtown and parking is at a premium......
October 10, 2012
Rated 5 out of 5 by trvlrtom ventura harbor location
we had a very comfortable room with patio overlooking ventura harbor. front desk staff were friendly, knowledgeable, very helpful. restaurant food, staff, atmosphere and prices all excellent. coffee bar in lobby each morning great start each day. will visit again
October 14, 2012
Rated 2 out of 5 by Lifebythedrop12 simple things need improvement
The first time I stayed they had me booked in the wrong room. Both time I stayed there were quinceaneras going on which were loud. Our room also had wet carpet, no soap or shampoo, and the smoke detector beeped all night because the batteries needed replacement.
August 29, 2012
Rated 4 out of 5 by vikram amazing architecture and design
the hotel needs an update but the overal design, architrecture and location rivals hotels many many times it's price and reputation
Its a Frank Lloyd Wright masterpiece!!!!
This hotel is amazing at a really bargain price.
We plan to come here again and again
June 18, 2012