Rated 5 out of 5 by Prazzy Nice stay on a clean hotel
This hotel is maintained good and clean and reception is excellent. If i come to santa barbara another time, will stay in this hotel!!
December 2, 2013
Rated 5 out of 5 by Pinky43 Special Requests Honored
We want to thank you for providing special needs per our earlier request such as TDD for deaf to use phone, extra lamps to help my wife with NIGHT blind see better and close captions on TV for deaf. Restaurant inside also is good! Thank you
December 1, 2013
Rated 1 out of 5 by Mort6216 This hotel does not care
Called several times to the hotel and SPG. SPG told me to call the hotel directly. They said they would call me back and it has been 3 weeks and no call back. I will not use this hotel in my future visits to Ventura (6 times per year) and will purposely use a competitor hotel instead as opposed to another SPG property in the area.
November 28, 2013
Rated 5 out of 5 by Darth76 Great staff.
Bernice (desk agent) took good care of me and as always made my stay even more enjoyable. I have stayed at the 4 points Ventura many times and have never had a bad experience. Highly recommended!
November 23, 2013
Rated 3 out of 5 by GK777 Bad SPG Hotel
This hotel needs major improvement. Staff and infrastructure.
November 23, 2013
Rated 1 out of 5 by LindyLouWho They gave up my room!!
Booked on spg points 2 weeks previously.
Arrived at 10pm, booked in to find that they had given up my 2 queen bed room. I was travelling with a collegue for work so this did not work. On top of this, the room had been recently "fumigated" and was completely uninhabitable. There was no other room available that night as they were fully booked. "We are so sorry"
doesn't work when you are on the street at 10:30 at night in an unfamiliar place.
Did go back however and stay 2 days later on the end of the business trip and had a good room, could still smell faintly the "fumigation" in this room, but was
habitable. Thought they might comp the room but did not. Not impressed.
November 10, 2013
Rated 3 out of 5 by renmax Tired property but nice staff
The Frank Lloyd Wright architecture is worth seeing, but the hotel has some infrastructure problems. However the staff is friendly, especially the night clerk Eddie and Wendy the bartender.
Some of the rooms feel dark, but on our latest stay, we were given a third floor room with a nice view of the harbor. However the toilet "rocked" when you sat on it and did not flush properly--disgusting.
When we checked out, we reported this (hard to believe it had not been reported before) and Erika at the front desk offered us a credit of the parking charges and/or some SPG points, but in looking at our SPG account and credit card charges, nothing was done.
The fitness center is OK, but lacks upper body equipment such as a pullup bar or a station on which you can do dips. The individual TVs on the treadmills and the elliptical didn't work.
May 28, 2012
Rated 2 out of 5 by GK777 Worst SPG Hotel
This hotel is the least hospitable.
November 15, 2013