Rated 2 out of 5 by Clif1 Poor front desk service!!
Hotel is nicely located close to the beach within 15 min walking distance. Rooms are spacious and clean but we were very disappointed with the terrible front desk service. No SPG loyalty appreciation. I had 2 rooms for our entire family. We arrived at 9 pm and kindly asked for late checkout. I knew the hotel was fairly empty the next day, which was confirmed to me by spg.com. Immediately the front desk service said she could only give one room until 1-2 pm because they need to be ready in case they sell out all the rooms!
April 27, 2015
Rated 4 out of 5 by MDCox Noisy Party
We booked for two nights. First night, there was a private party going on, with the bass on the music so loud it was coming through the walls. Asked the desk what time the music would be over and was informed that it would be over at 11:30pm. The music went until almost midnight. Disappointing as I specifically asked upon arrival if the room was quiet. I was informed that it was. Second night was much quieter. Next stay will be at a different hotel in the area.
December 29, 2014
Rated 5 out of 5 by suePDX Beautiful, relaxing grounds.
Tennis courts, heated pool, beautiful gardens and great staff.
November 25, 2014
Rated 4 out of 5 by yosemitebear Great staff!
We spent a long weekend here and found the room nice although the air conditioner is dated and too noisy to keep on while sleeping. The bathroom could use remodeling also. Our room was very clean and comfortable. The wall on the patio is too high to enable a view while sitting on the patio chairs. The staff was wonderful, especially Sylvia. She was so helpful during a series of emails, faxes, scans, and other needs. Thank you to her and her associates for all the help and kindness!
November 10, 2014
Rated 2 out of 5 by FlipFlop22 A little disappointed
I was staying here for business and when i checked in the staff wasn't very friendly and i had to get my own baggage cart and take my stuff to my room no one once offered any assistance. I was staying here on a hot rate since my daughter works for Starwood and i have stayed at several of your hotel but this one i was very disappointed in how i was treated upon my arrival. The staff when i check out was very nice even when i checked out late. Just thought you should know.
November 7, 2014
Rated 3 out of 5 by Kirk71 Under Construction
We were placed in a room that was smack in between two rooms that were being renovated. Lots of construction noise until about 6:30 p.m., and then back at it just before 8:00 a.m. The room needed to be renovated. Otherwise, the hotel is in a great location, and the price I paid was miniscule, so probably the rate reflected the construction, but I was not advised that construction was taking place before I got to my room. Desk staff was great. There is a restaurant and bar, but I did not utilize either.
October 30, 2014
Rated 4 out of 5 by bennixon27 ventura
One issue I saw was people next to us hung towels out over their second floor balcony which looked terrible from the garden area. I mentioned this to the staff but they were still there the next day..Obviously no follow up..You should not charge for parking at this location.. You have a huge parking lot and it is never full..
October 16, 2014
Rated 5 out of 5 by Dona11 Best in Ventura home away from home!
I just love everything about this property. Our family just cant stay anywhere else. Its so nice, they give the very best customer service. The welcome you receive when you walk in the door until you depart is just so warm and inviting. The hotel is very clean and the grounds are so nice. The pool and gym is great. I am a SPG member and I love it. All the staff is amazing. Silvia at the front desk is one in a million! Four Points by Sheraton Harbor Resort I would recommend to everyone. Thank you all for always making our stay so perfect!
October 15, 2014