Rated 5 out of 5 by ABSeattle Exceptional Service
I received amazing service from the Sheraton during my stay. I come to PV a few times a year and have always stayed at the Westin. I decided to stay at the Sheraton instead and am very glad I did. Angelica contacted me days before my stay and I had explained I typically stay at the Westin because having a balcony is important to me. I had suite upgrades but wasn't able to use them because they were undergoing rennovations. However, Angelica was able to arrange a room with terraced upon my arrival. She was at the front desk when I arrived and gave me a very nice, warm welcome telling me whatever I needed to let me know. I got to my room, there was a desert plate and shortly after Arnulfo showed up with a glass of champagne. I stayed 4 nights and had the Club Lounge / Butler access because of my platinum status. Arnulfo was always very helpful, very accomodating, and ALWAYS had a smile on his face. He's probably the most friendly, most helpful person I've seen in a club lounge. I also have to mention Jose and Cande - they were in the club lounge a few times and they were very helpful, nice, and accomodating to anything I needed. It's wonderful to see such happy people in the club lounge ready to help guests with anything.
September 6, 2015
Rated 4 out of 5 by Chris1111 SPG Levels are good
I stayed here in 2014 when I was at gold level. It was an ok stay. The room I stayed in was not that impressive. I should also mention that it was a busy time of year when they were at capacity.
At Platinum level, however, the hotel really stepped it up. Not sure if it was because they changed their structure, or because I was here during low season, or because they treat Platinum that much better. Specifically, the service I received made me feel like a celebrity. Cande, my personal butler (ummmm really?:> booya!), was amazing and came to my room three different times to offer treats and wine the first day of stay. Of course, if this is too much for you, just put the peace sign on the door and no one will knock on your door. He also gave me his info to contact him at any time. Did you know they offer complimentary ironing of at least one article of clothing upon arrival??? Then there is the club level. I do not think I had to get up from the table once!!!! Arnulfo and Cande kept asking me what I wanted so that I did not even have to get my own buffet plate! I was not used to such service and did not really need that, but they indeed made my stay special.
The beach is a little rocky and the airport is further than I wanted it to be. I usually stay at the Westin which is only five miniutes from the airport. The food other than Mexican is ok. I'd stick to ordering only the Mexican food which is delicious. Stay away from Italian night or other nationality foods. It is not that it is bad, just ok.
Location, location, location! Walking distance to grocery and downtown shops and short bus ride to good local food. The pool and grounds are by far the best. Jacuzzi, swim-up bar and pools do not dissapoint for family fun. The hotel is very kid friendly. The club next door has a fun jacuzzi with a bridge that leads to it. The spa has a few good therapists that keep you relaxed, especially for massage. The Mexican brunch on Sunday with live music is fun and has good food. The service here is excellent for SPG memebers. Overall, good stay.
August 23, 2015
Rated 5 out of 5 by Wademb Club Level Service
The Club Lounge staff was excellent, and ensured all my needs for the stay were meet.
August 19, 2015
Rated 5 out of 5 by Globetrotter46 Great location and outstanding staff
Sheraton Buganvilias is close to everything in Puerta Vallarta. Club floors for SPG members are very comfortable with ocean and pool views. The butler staff in the Club Room are outstanding in their gracious hospitality. Thanks to Cande, Asael, Francisco, Arnulfo, and Ernesto for all your help.
August 3, 2015
Rated 4 out of 5 by Marc62 club lounge is great
special thanks to Arnulfo and Francisco for great service in the club lounge
July 29, 2015
Rated 4 out of 5 by Wendy421 Great location, pushy staff
This hotel is average at best because it needs to be updated. The overall location of the hotel is great because it was within reasonable walking distance to the downtown/malecone (boardwalk) area. The rooms were comfortable and the pool area was fantastic. I'm surprised Sheraton has not cleaned up the beach area of all the rocks. I wish the beach had finer sad, but instead it was pretty rocky and not somewhere you would lay out to sunbathe. The disappointment came from the hotel staff. After check-in, we were were bombarded by the staff about attending presentations for timeshare. It was ridiculous and actually made us not want to stay again.
July 3, 2015
Rated 2 out of 5 by Jess60 I've stayed at nicer Motel 6's
Seriously bummed. We booked a 3 night stay with starpoints (7K per night), and checked out after 1 night because it was SO bad. We checked in late in slow season (June). The front desk lady said she upgraded us to an ocean view because we were Starwood Gold. We got to the room and our ocean view consisted of a huge palapa in the way of the window with a tiny hint of an ocean view.
The room itself was severely outdated with white 1980's tile floors. No balcony. Not only that but there were two dead bugs on the floor (I know this is Mexico but come on), a dirty sink, a stained comforter, and a very rusty bathtub. To top it off, there was no toilet paper in the room at all.
We ordered room service the first night because we were hungry. We ordered a $7 chicken soup and instead got a $25 chicken dinner. We were too tired to complain at that point. The next day we woke up and knew we had to get out of there if we wanted to enjoy our vacation. I would love to get our Starpoints back but I doubt that will happen.
When they asked us why we were leaving early we told them and he just said "you want to see different room" - at that point we were just completely over it. Your hotel is probably 10% full, why couldn't you put us in a nicer room in the beginning?
Apparantly the club rooms are nice from previous reviews, but I wouldn't believe it until I saw it.
Stay anywhere else. I am not hard to please, honestly - but this hotel is not Starwood quality - the photos look way better than real life.
June 11, 2015
Rated 4 out of 5 by jakeyboy05 Great anniversary stay.
Just returned from our 2nd stay in the months of April-May,2015. Enjoyed a "new" room on top floor.....very wonderfully updated! Newly remodeled Club Floor lounge is beautiful , breakfast has been improved and is great. The staff in club lounge are exceptional. Angelica is a wonderful Starwood employee and was a breath of fresh air. She assisted in every way from our check-in to lounge service.....she has a way of setting a new standard for all other employees! The landscaping is beautiful and well maintained. Our only concern was that the view from ocean front lounge chairs has been obstructed by the Palapas that have sunk down from the winter storms and not yet raised back up! Thanks to the staff for this stay and many more we have had over the years.....keep up the good work.
June 1, 2015