Rated 5 out of 5 by Debbie Impecible Service
I loved this hotel! Only a couple of things; was a little disappointed your hotel was so far from the beach. I really do not mind the walk but it makes it a little difficult for some guests. Also, disappointed guests have to pay for Wi-Fi. The staff and service was exceptional!!! Highly recommend your hotel and will definitely return for another weekend getaway. Thank you for the opportunity.
May 4, 2013
Rated 5 out of 5 by Moose57 Recent Stay for Conference and Catered Services
I travle over 20 weeks a year and stay at a variety of hotels across the US. This hotel is by far my favorite. During my recent stay I contracted a catered dinner on Monday, December 3, and a Hospitality Suite on Tuesday, December 4, 2012 and Melissa Fox and her staff at the hotel did a fantastic job of hosting the event. My thanks to the hotel and Melissa for another successful dinner and stay.
December 11, 2012
Rated 4 out of 5 by bulletbob78 Sad Ending
Our stay was first rate --- until check out.
We brought all luggage out to car, then had breakfast , then returned to room to
pick up cooler. It was missing.
30 minutes later, after discussing same with cleaning person, floor employee, another staff employee, and finally with still another--- we received our cooler.
However, at least one full unopened bottle of wine was missing. Ugly ending !!!
November 23, 2011
Rated 4 out of 5 by RELady Very Accomodating Staff
Corporate Atmosphere, very clean, very good atmosphere. Staff was extremely cordial & solicitous. However, the location of my room was not conducive to sitting outside with my cup of coffee as it overlooked the roof & construction. I did call and they recommended that I call back in a couple of days to see if a corner was available, but I didn't as I didn't want to move after I settled in.
May 6, 2013
Rated 3 out of 5 by chii Charging for Internet
Overall a great stay, but in this day and age I would pretty much expect free internet. $10/day is ridiculous. I've stayed in much less quality places and had free internet. Then, they also charged per device. That's $10/day for a computer, and $10/day for phone. I was there for a conference and not having internet at a conference is pretty much a deal breaker for me.
Otherwise it was great!
January 19, 2013
Rated 1 out of 5 by Mary2212 Baddd service
Bad management service won't be back rude managers.
October 21, 2013
Rated 4 out of 5 by sisonie Charming and relax ambiance
The room, the staff, the breakfast buffet and the free fitness room made our stay quite lovely. The only disappointment was the swimming pool. It is much smaller than the picture portrays online. After 12:00pm, it is impossible to swim. It is best to use the pool at the morning and then proceed to the beach. The beach is beautiful and only a 2 minutes walk away. We also loved the location of the hotel. Sand Key is more quiet than Clearwater beach which enabled us to really relax and experience some privacy on the beach. The Clearwater beach is very crowded.
There is a trolley that stops by the hotel and for $2.00 per person or $5.00 a day, one can go to Clearwater beach and enjoy the town. The ride is quick and beautiful and prevent parking stress. Across the street from the hotel, one can rent small boat, kayak, etc... for a reasonable fee.
We would choose again this hotel for our next stay in Clearwater.
June 23, 2013
Rated 5 out of 5 by Matt305 Working Vacation
It was work that brought me to the Sheraton Sand Key, however, the location, upscale facilities, the unbeatable beach location and most friendly and dedicated staff made it more like a vacation! I'll be back with my family!
October 2, 2013
Rated 5 out of 5 by Geardoc Great conference facilities.
I present an engineering seminar at this location for the AGMA every year. My family always accompanies me as well because of the marvelous vacation facilities at this hotel. The conference staff & facilities are well above par. Our meetings are always very successful. Many participants bring their families along thus increasing the desirability of this location for engineering seminars.
June 25, 2012
Rated 5 out of 5 by Val06 Excellent customer service, clean rooms, great dining choices!
We thoroughly enjoyed our 2 night getaway at this very clean hotel. The customer service was excellent. Their promptness with room service and 'special' requests was outstanding. Rusty's breakfast buffet was superb! The view of the beach and pool area from my room on the 6th floor was fantastic!
We walked to the beach and enjoyed the beautiful sunset. I would really recommend this hotel.
August 1, 2012
Rated 5 out of 5 by robrely2002 NICE RESORT BEAUTIFUL BEACH
The beach is beautiful. Staff was excellent. Resort is good. Needs a few updates on carpeting in hallways, but otherwise great. We tired to brew coffee and the coffee maker was broken, but a quick call to guest services and in 10 minutes we had a new one.
The only downside was we forgot our phone charger in the room and it was not found or returned.
We would stay again in a heartbeat!
August 8, 2012
Rated 4 out of 5 Comfort on the Beach
The Sheraton Sand Key is a great place to stay when visiting Tampa. Their rooms are nicely priced and they offer a quality experience--especially if you're staying there for a conference. Rusty's, their in house restaurant, offers some amazing dining selections. I enjoyed their food more than the highly regarded sea food house down the street! Their staff are all incredible and polite!
February 18, 2013
Rated 5 out of 5 by Veryfrequenttraveller C/I 2-Jan-2013 C/O 4-Jan-2013
My wife and I stayed at the hotel on the 2nd and 3rd of January 2013. We checked in during a mind numbing renovation of the hallway outside the bar. As a hotel veteran of over 30 years I thought the staff of the hotel handled the difficult situation perfectly. We enjoyed all of our interaction with the staff of your hotel and would absolutely stay there again.
I liked the renovation.
January 8, 2013
Rated 4 out of 5 by Florida1976 OK for older beach property
Someone has to have the back-of-the-house view. For me, view wan't as important as a quiet room - specifically I requested a room near the end of a hall (less traffic), away from ice machine, elevators, and housekeeping closet. Unfortunately, my room was next to the housekeeping closet where the roll-away beds were stored and the service elevator is located. So much for a quiet room!
January 22, 2013
Rated 5 out of 5 by locky wireless
I found your hotel wondeful and staff was highly professional. What i found distrubing is there is no free wireless in the rooms. I travel a lot and this is the first time that i can remember that wireless was not available. it is free in the lobby but no where else, for a top rated hotel this is not good.
September 6, 2013
Rated 4 out of 5 by NickM Excellent location, average staff
Upsides: The spot is secluded, tucked away on Sand Key that attracts relatively well-off crowd, and removed from the hustle and bustle of even a couple of miles up on Gulf Dr. The view from my standard SPG room was fantastic, with the expanse of the white sands. Children's play area and the beach were easily accessible. The view from the fitness center on 9th floor was great.
1. Start with the guy at the front entrance. A complete monkey. He signals you to stop, then doesn't ask any questions. Waits for you to say - Oh I have a reservation (I am not really trespassing). This snobbery extends to some folks at the front desk too - curt. Only extended to 12 pm when asked for a late checkout.
2. The room service menu was not updated. Several prices on breakfast items were rung up higher than those on the menu; however the kitchen manager was courteous enough to call herself and adjust the prices.
May 31, 2012
Rated 5 out of 5 by Denellen Complete and Confortable Get Away
From the friendliest check-in with Janet to the wonderful wait staff at Rusty's by Roberta and the Mainstay Grill with Ken, you will unwind with the friendliest support ever. The Jolly Trolley stops right at the hotel - plenty to do or just stay by the beautiful pool and beach. At the end of the day the most comfortable mattress and pillows await you. I look forward to returning.
February 12, 2013
Rated 5 out of 5 by Julbelloriginals Great getaway... Beautiful location
From the moment we stepped out of our taxi, every person we meet was extremely friendly and helpful. Our room was on the corner of the property,with a beautiful view of the gulf and an inlet, was very clean. The food at Rusty's was excellent.
September 24, 2013
Rated 3 out of 5 by catydid Needs updating
The location is fabulous but this hotel needs updating. The carpets are worn and dingy, the bathrooms are tiny, the paint is peeling in places. The gym is only open until 9pm on weekdays - this needs to be made a 24/7 facility. THe gym is excellent, but closed too much of the time. Pool is tiny. Location is great - long runs on the beach very excellent, beach not too crowded.
March 13, 2012
Rated 5 out of 5 by Glenn59 RELAXING!!!!
What a wonderful place to just sit and relax! The service was excellent; the grounds were beautifully landscaped and immaculate. The hustle and bustle of Tampa/St. Petersburg seems a million miles away while relaxing on this white sand and surprisingly uncrowded beach. The only reason I would hesitate to recommend this place is to try and keep it a secret! What a find!!!!!!
May 26, 2012
Rated 5 out of 5 Restaurant Experience
We had a great experience your property is to be commended on a job well done!!! However, my only concern being from a Resort Property as well, was that the waitstaff in the restaurant were having very open procedural conversations on the floor as well as, one of them was also eating on the floor. It didn't change my expierence, it was excellent, but was unprofessional! :)
August 14, 2012
Rated 5 out of 5 by Brooklyn187 Spring Hill, Florida
The front desk staff was excellent...they are caring individuals who do everything they can to make your stay comfortable. Room was clean and fully stocked with towels etc. We ate at both restaurants and they were both excellent...especially the buffet breakfast! Wake up calls were on time every time. We had a fun time and enjoyed our stay thoroughly!
July 15, 2013
Rated 5 out of 5 by dv41 Above and Beyond
Arrived early but Jen (Chicago connection) was pleasant and professional about accommodating our early arrival. We received her call that our room was ready while walking down the great beach. Nate, one of the bartenders, remembered my drink and made earl grey tea to go for us nightly. The whole staff went above and beyond to make the vacation one to remember.
June 18, 2013
Rated 4 out of 5 This Sheraton is nice for families
Staff makes it a priority to accommodate children. Long term employees a d general manager remember you each time you return. Feel is more like a family owned resort (think the resorts of the Adirondacks) circa the 1950s - but has all the modern amenities of today's business hotels. A very elusive combination - but for the most part, they've got it figured out.
June 8, 2013
Rated 5 out of 5 by sunburnednanny Exceptional in every way
My stay at this hotel was excellent. I can think of no changes that would have made my stay any better. I slept well, enjoying the great environment in the room. Linens were very comfortable. Cleaning crew did a great job. It seemed like there were always service staff in the hallways and elevators, just looking for ways to please. Staff was happy and always pleasant.
May 25, 2012
Rated 5 out of 5 by Rick53 Some suggestions
1. My wife could not believe that you do not have make-up mirrors in your rooms. Please consider installing them.
2. Trolley pick up times would be very helpful. You could give them to guests at check in.
3. Outside benches at trolley stop.
September 18, 2013
Rated 4 out of 5 by Kev77 Great resort with a perfect location
If you're looking for the perfect Clearwater location this is it. Unfortunately it's a very popular hotel and is typically very crowded. Also the management seems to have little interest in taking care of Gold/Platinum level guests. Club level and suite upgrades are extremely rare. Even when available I was told I would have to pay more which is rather disappointing.
August 17, 2012
Rated 4 out of 5 by Jay1948 Our stay.
We enjoyed our stay and its amenities. The beach is beautiful.
October 14, 2013
Rated 5 out of 5 by herb exceptional staff
right from the beginning, Steve took care of our luggage and car and was a gem. Roberta and Linda in Rusty's restaurant were a delight to talk to and be served by. The brightness and airiness of the restaurant - as compared to our stay 20 years ago - we feel helps morale. Management of course has a lot to do with this also. Hope to be able to return next year. hd/rd
February 10, 2013
Rated 5 out of 5 by Sandy2099 This hotel has great customer service.
Mentioned to staff we were celebrating a birthday. We were surprised with complimentary bday cake and candles, chocolate covered strawberries, and a bottle of champagne! It was a sweet surprise. Room had a great view and seafood buffet at Rusty's was fabulous. We will keep coming back.
September 4, 2013