Rated 4 out of 5 This Sheraton is nice for families
Staff makes it a priority to accommodate children. Long term employees a d general manager remember you each time you return. Feel is more like a family owned resort (think the resorts of the Adirondacks) circa the 1950s - but has all the modern amenities of today's business hotels. A very elusive combination - but for the most part, they've got it figured out.
June 8, 2013
Rated 5 out of 5 by KatieHUO Customer Service!!
I was thrilled with the customer service I received while at the hotel for conference last week. I eat a vegan diet and found the staff to be so accomodating. One server in particular, Anne, was phenomonal and became one of the most popular staff members among my co-workers. The hotel itself is wonderful but it was the customer service that really set it apart.
February 25, 2013
Rated 4 out of 5 by Mike555555 This hotel is very efficient
Staff was excellent except the bartending was slow. Very friendly staff. I attended a conference and the facilities were good, food was on time and good quality and the infrastructure was good.
Only negative comment is my computer would not stay connected to the free internet due to a missing security certificate.
June 29, 2014
Rated 5 out of 5 by dv41 Above and Beyond
Arrived early but Jen (Chicago connection) was pleasant and professional about accommodating our early arrival. We received her call that our room was ready while walking down the great beach. Nate, one of the bartenders, remembered my drink and made earl grey tea to go for us nightly. The whole staff went above and beyond to make the vacation one to remember.
June 18, 2013
Rated 3 out of 5 by MSJS Not Consistent
The bell service and the maid staff were great and always friendly and accommodating, it was the front desk, outside bar, and security that were not. When checked in I asked immediately for a late check out, but when the day came they had no record of it and would only give us a noon check out when our friends and family who were also staying there were allowed until 1. The outside bar staff was just not friendly and didn't say a word to us, would just take our order and give it to us. The security was a little ridiculous, my husband had the pleasure of meeting the GM and he comped our room for us; which we are extremely grateful. The security held that over our heads and told us were disrespecting the GM by apparently being too loud in our room. If there was an issue with the noise, that is fine, he could have been professional about it. The inconsistent nature of the staff is was deters us from wanting to stay there again.
August 15, 2012
Rated 4 out of 5 by TapYram Great, except for the food.
The rooms & facilities were very nice. The beach was gorgeous. The 3 meals we ate at the various hotel restaurants were not very good at all. Luckily there were other great places to eat all around the hotel. Our room wasn't cleaned until 3 pm each day, so it was a little disappointing to return to the room for a lunch break and have it not be cleaned already.
February 7, 2013
Rated 5 out of 5 Excellent location and beautiful views
Have been coming here every year for the last six years for a meeting. Always a delight! Easy to reach, out of the hectic Clearwater Beach town center, but very close. Rooms have beautiful views of the beach and Gulf and are very comfortable. Staff are welcoming and friendly. Facilities are great and food is terrific. Always look forward to my stays each year.
March 4, 2013
Rated 2 out of 5 by georges12 old building refurbrished well
noisey, House keeping set alarm on clock 3 out of 7 days waking us at 6:00 am. On arrival room we expected was not availble. They found one but it was behind the elevators which were distracting. Ice machine noise was heard in the room. Doors thin. we have stayed here for thirty years this was a bad experiance. Offered us $15 to address above issues an insult.
March 15, 2013
Rated 3 out of 5 by mDe13 it was ok
I expected more from a sheraton. The food wasn't that good and over priced. The lunch spot looked like a cafeteria and wasnt very good. The restaurant was over priced and not the best. We paid for the club lounge, thinking we'd have snacks and drinks available all day, nope! It was 7-10 and 5-7--a waste of money! !!The staff was nice and the rooms were clean.
September 2, 2013
Rated 5 out of 5 by Girlee26 Exceptional service!
The service at this hotel is amazing, you can tell that every one of the associates care from the moment you arrive to the moment you leave. EVERYONE is focused on you the guest. It is a very refreshing change from most hotels that I stay in. I would say the only complaint I have is the size of the small bathrooms, but who cares when everyone is so friendly!
February 24, 2013
Rated 5 out of 5 by coach35 Wonderful & Relaxing
What a great and relaxing trip. There were even a couple of conventions staying at the hotel and we never felt crowded or hurried. Roberta and Theresa were excellent servers in the restaurants. The beach was wonderful. Service was great. The next time we want a vacation in the Tampa area, we'll come here.
July 3, 2014
Rated 5 out of 5 by ZoIest2008 Wonderful
Fabulous hotel and great staff. We stayed for a week but wished we could have extended our stay !!! Fabulous hotel in glorious surroundings. Quiet and relaxed hotel but not far away from nightlife in Clearwater. Will definitely return.
August 2, 2014
Rated 5 out of 5 by DocNanny Excellent hotel to enjoy Florida's beaches
With the exception of a noisy person (yelled when talking at 2 a.m. and slammed doors) who stayed in the room next to us ( came in each night after 1 a.m.), the stay was great! Not much the hotel can do about rude guests? The staff were tremendous!
You can take towels on the beach and they provide light food and bar service all day. A huge plus!
April 28, 2014
Rated 5 out of 5 by Neecy Our home away from home for 10 years
Perfect in every way. We have stayed at this hotel every October with the exception of a couple. It is our favorite place to vacation and the Sheraton Sandkey is the best place to stay. The staff treats us like family. They address us by name and every need we have is met immediately! Love the coffee bar in the room! Thanks for taking such good care of us!
October 21, 2012
Rated 1 out of 5 by Homerbelize Customer Service
As a Platinum member, I've stayed at many Starwood properties around the country. I have stayed at this property many times over the years. I love the location and facilities. That being said, I continue to be extremely disappointed in the customer service. I'm happy to discuss specific areas of opportunity for improvement with the General Manager.
April 9, 2014
Rated 5 out of 5 by Brooklyn187 Spring Hill, Florida
The front desk staff was excellent...they are caring individuals who do everything they can to make your stay comfortable. Room was clean and fully stocked with towels etc. We ate at both restaurants and they were both excellent...especially the buffet breakfast! Wake up calls were on time every time. We had a fun time and enjoyed our stay thoroughly!
July 15, 2013
Rated 4 out of 5 by KP4208 Nice hotel on the beach
Overall a nice hotel but I have a few suggestions:
-Each room really needs a fridge. This is essential especially if traveling with kids.
-The rooms are noisy. You can hear every door close in your hallway. I'm sure this could be fixed.
-Would recommend having more suites available. Rooms are a little small especially if stuck in there on a rainy day.
March 16, 2013
Rated 5 out of 5 by Lainimac The best staff experience for a meeting planner
This is the second time we have done our workshop at this property. The staff are just outstanding, accommodating everyone's needs in a warm friendly and authentic manner. The event food was outstanding also. My attendees were very complimentary and that means everything to a planner. My own experience in pre-planning the meeting was only positive.
January 20, 2014
Rated 3 out of 5 by Laurablt This hotel was expensive and tired
We booked a club room and paid over 350 for each night.
The room was tired and no more than three star at best. Bathrooms very small and tubs old.
The club room was like a waiting room at an airport and not comfortable.
Food and staff very good...not their fault about the value for money.
Ocean view lovely but not worth the $
May 24, 2014
Rated 4 out of 5 by traveler Nice stay but no hot water is a bummer.
Everything was great except having no hot water on Saturday morning for a shower or to shave. Front desk was polite and gave a $25 acknowledgement without any prompting when they asked if there were any problems with my stay. I had not complained at time as figured that "if you are out of hot water you are just out of hot water" when it happened.
March 17, 2013
Rated 5 out of 5 by PcbKitty Really nice experience
I was ther for a conferance and had special room rates. The facility is quite upscale and the staff is friendly. The rooms are very nice, bathrooms a little small. Pool area is very nice and beach is clean. food in resturants is very good and prices are reasonable as hotels go. I really liked the prime rib. This was my second trip to the resort.
October 28, 2013
Rated 5 out of 5 by Curt59 Fantastic Vacation
My wife and I stayed for a week just before Memorial day. This was the most relaxing enjoyable vacation I have had in many years.
The hotel grounds , pool, beach are outstanding. The staff is great. The restaurants provide great food for whichever dining experience you enjoy more formal or pub style.
Will definitely put on my list to come back.
May 29, 2012
Rated 5 out of 5 by Chuckie1 Lovely hotel on the beach.
We were totally pleased with every aspect of the hotel and enjoyed our vacation immensely. The employees couldn't have been nicer or more attentive. It was nice to have a little general store handy too. The only thing that we would like to suggest is a shuttle of some kind to the beach for those of us that can't walk that far. It was a hike!
September 28, 2012
Rated 4 out of 5 by Pinotfan I'll get over it.
I totally understand when I book a week on points that you don't get the primo rooms. They are for the paying guests. However I didn't think my view for the week was going to be the garbage bin and watching the kitchen drop kick bags into the green monster. Really makes you want to enjoy the balcony. Roof fans below kept us awake most nights
March 22, 2013
Rated 3 out of 5 by Ciscokid55 Sunset great, hotel meets expectations.
First visit to Clearwater, great view of sunset from balcony each night. Hotel bathroom small as a closet, rooms need upgrade but are ok for two people, a family of four would be tripping over each other. Staff was very friendly despite the hotel being at full capacity the entire stay. Depending on price, I would return for another stay.
March 6, 2014
Rated 5 out of 5 by JKB45 Great location and setting
We enjoyed our stay and, while not exactly a waterfront property, we found the setting to our liking. The expanse of sand between the hotel and the Gulf was clean and well maintained. Staff were friendly and helpful. Although we generally like to visit different places, we would love to return to this location. The restaurant was excellent.
November 28, 2012
Rated 4 out of 5 by Sunny8885 Second Visit
Nice hotel directly on the beach! We've enjoyed staying here twice. Would come back if the opportunity presents itself.
August 17, 2014
Rated 5 out of 5 by Surfguy Great Beach Hotel
This Hotel has excellent proximity to Gulf, nice pool area, and is an overall great place for a relaxing beach weekend for a couple (my situation) or a family.
August 11, 2014
Rated 4 out of 5 by SHAR64 Too much noise from children in the hallways and children pulling on door.
Too much noise in hallways at night.
August 25, 2014
Rated 4 out of 5 by W5109 Mixed Feelings
Our first room was located next to the elevator,which when in use was quite noisy. Generally the folks that work their we're very nice,but the front desk supervisor Jerry Walters was exceptional. When we mentioned the problem with our room location he immediately handled the problem in a very professional way. Thank you Mr Walters!
April 2, 2014