Rated 5 out of 5 by Mom14 Went above and beyond
Were there for daughters wedding and from time family arrived to the time we departed 2 days later the staff were exceptional. My mother being in a wheel chair was given special treatment that made her feel like a queen and my daughters special day was everything she dreamed of. I would recommend this hotel to anyone. The friendly staff even in the dining room made it an extra special event. Thank you so much!
November 4, 2014
Rated 5 out of 5 by Dommi Great Weekend Getaway!
We had an absolutely wonderful time celebrating my birthday this past weekend. The staff is always attentive and ready to make your needs their primary goal. There's one person who truly stands out - Pam Schusler. She knows what it means to extend exceptional customer service. Suffice it to say - she's awesome. Thank you!
September 29, 2014
Rated 1 out of 5 by Moses12 Old property
The hotel is very old and is not up to Sheraton's standard. From a distance, the hotel looks great but once you enter the building, you will be able to tell that it is a very old property. The glass door in the room makes noise and is very heavy to open. The bathroom is extremely small and the water pressure was weak. The pool is wide open and there is no place of shade for kids to use, especially, when it is sunny. Additionally, and most importantly, the staff can use serious training to be more pleasant with guests and to acknolwedge SPG customers and to try to meet their needs (or at least pretend that they are putting the effort to do so). This includes front desk as well as pool staff. I think the manager of the hotel needs to walk around and watch his staff conducting their daily duties. The overall attitude simply was: this is what we have so take it or leave it. Unacceptable for a Sheraton standards.
July 13, 2014
Rated 3 out of 5 by Rambro3 disappointing experience
Room was not worth the price paid. Construction going on in the room above ours made sleeping late impossible. Found half a marijuana joint under the dresser. Neighbors door slammed every time they went in and out. Smell from laundry room was obnoxious. Not at all the fantastic anniversary experience we had expected and had received last year. Won't be making this an annual tradition as planned.
October 30, 2014
Rated 3 out of 5 by Annie51 AC Units
Our check-in was not what it should have been and our room had a terrible view of the AC units. The woman who checked us in was less than friendly and informed u that we would be on a lower floor of the hotel instead of near the bridal party of the wedding we were in. When I reserved our room quite a while ago, it was supposed to be on an upper floor close to the Bride and Groom, whose wedding was this weekend. However when we arrived and checked-in we were notified that the only room available was on the 3rd floor, there was no mention about it being view of the AC units, or even an apology for not being close to the rest of the wedding party like it was supposed to be.
October 20, 2014
Rated 5 out of 5 by Melissa65 Perfect Location, Great Hotel
We went to Florida for a quick getaway during February school vacation - to escape the constant snow! The Sheraton Sand Key was a great hotel in the perfect location on the Florida Gulf Coast. It's located right on the beach, but isn't crowded with tons of people who tend to be located just slightly to the north in the main area of Clearwater Beach. The beach, pool area, and adjacent park area are clean and well maintained. The hotel is located over a bridge from the main part of Clearwater Beach, which is great for our family. You are close enough to the main "action" of CB so you can go to any and all of the attractions, restaurants, and activities.....yet you are just enough away from the hub bub that you get a sense of quiet and relaxation! The hotel is moderately sized, which means you aren't fighting for a pool chair or beach space. The rooms are very clean and the beds are the most comfortable I've ever slept on - even better than home! The staff was really helpful, providing us with a late checkout on request and lounge facilities for changing when we arrived early before our room was ready. This is our 2nd visit to this hotel and we will definitely return again.
March 2, 2014
Rated 5 out of 5 by mzvicky70 Great stay
The location was very nice, beautiful views of the beach and Clearwater from our room. The pool area and outside bar and staff were nice. The beds were excellent, very comfortable and clean rooms. The food was very good and customer service was also good, except for one incident when the concierge desk was short and hung up abruptly. The valet staff outside were friendly and attentive.
October 28, 2014
Rated 4 out of 5 by CMGJen Excellent conference destination
The hotel has updated their lobby and guest rooms, so it looks nice and modern now, but the prices are still quite reasonable. The meeting space was compact and easy to access - as a 250-person conference with 3 concurrent tracks and exhibits/posters, we pretty well took up their entire meeting space. The attendees liked that the property was right on the beach.
October 28, 2014
Rated 5 out of 5 by Ricardo New Year's Stay 2011/2012
We had a wonderful stay and I was pleasantly surprised given some negative comments previously posted. The location was great...on a quiet beach but only minutes from restaurants and shopping. We found the beach beautiful and relaxing, the pool, while small for a hotel this size, was more than adequate and equally relaxing. Service at the poolside bar and restaurant was friendly and prompt, as was the service at the bar and restaurtant in the hotel. The staff was friendly and helpful and we plan to book at this hitel when we return to the area.
January 6, 2012
Rated 3 out of 5 by Tira Good Location, Average Hotel, Poor Restaurant/Bar
We stayed here for a quick weekend vacation. The room was nice, nothing special. The coffee maker in the room was very cheap and only made one cup of coffee and then quit, we tried everything, to no avail, but 45 minutes later it brewed the second cup as we were leaving.
Avoid the Mainstay Tavern unless you enjoy screaming children as you sip a cold beverage. Rusty's Bistro has a seafood buffet on Saturday night with boiled shrimp - shell on, not cleaned and sauce that was gelatinous and obviously from a jar. We will not go back.
September 26, 2014
Rated 5 out of 5 by Sharon79 Marvelous R & R
We could not have stayed at a better place - the staff is outstanding!! They ALL seem to enjoy their jobs and go the extra mile for their guests. From the front desk staff, to the door man that assisted us to our room, The gift shop ladies, the servers at your fabulous morning breakfast buffet, the staff that cleaned our room. and the "pool guy" who made us smile even more and went beyond just giving us our towels, and the many other staff that just passed us in the hallway saying hello and asking if we needed anything........all were great!! We hated to leave but we will be back!!
February 17, 2014
Rated 4 out of 5 by joeblackhorse this hotel has the best food in the area
Biutifull hotel, but the beach is too far away.
October 6, 2014
Rated 5 out of 5 by qwerty6738372 I rarely give a 5.0
My stay was exceptional. Great property, location and service. I couldn't ask for more.
October 6, 2014
Rated 5 out of 5 by TheEmu What an escape!
I would live here if I could. The hotel owns the beach which looks like it's 100 acres! The rooms are wonderful, and don't get me started about the fine-dining restaurant Rusty's Bistro. Mouth-watering food every night. The manager (Darla, I think?) couldn't be more accomodating and friendly.
You come to Clearwater Beach to get away from it all, and you'll end up not leaving the hotel. It has everything you could need!
January 3, 2012
Rated 5 out of 5 by relax100 great stay
Hotel staff very friendly and took care of an issue I had promptly and without any questions. They wanted to make sure we were happy with everything . Pool and beach were area were very clean. Nice little balcony to sit and enjoy the views.
October 25, 2014
Rated 5 out of 5 by Harry131 This hotel has great staff
Wonderful staff, friendly and courteous and helpful beyond the call of duty.
Fabulous location. Lovely pool. Large attractive rooms. We had a wonderful time.
October 3, 2014
Rated 5 out of 5 by Anoroc Great Hotel for True Relaxation
This was our first trip to Clearwater and we picked this location because of the hotels write up and pictures. It is everything that the write up said that it was and more. The beaches are fantastic with so many seashells to hunt for and miles and miles of walking. The sunsets are beautiful and there are a lot of great restaurants in the area. They have a bus sevice that runs along the coast every half hour and only cost $4.50 per day. Never used it but are thinking that the next time we go, we will not rent a car. The hotel staff are very freindly and helpfull. Big thank you to the General Manager who I understand has been at this hotel for over 37 years and truly believes in customer service. Will be back to this fine hotel for sure.
February 22, 2012
Rated 5 out of 5 by Macgiver amzazing place
We had the chance to vacation with our son and his family. The staff was attentive and helped us with suggestions for resturants and activities . We had our 3 year old grandson with us--He loved the beach and pool--never wanting to leave. The weather was perfect and was a very relaxing, fun time for us. Amazing views. Highly recommend this hotel on Sand Key!
September 28, 2014
Rated 5 out of 5 by Jeffohio Secluded hideaway
Perfect getaway to relax. Away from hustle of beach. Great staff in whole hotel especially in guest lounge Peggy and Cloe. 5 star all the way. Only negative breakfast buffet was just ok. Can't wait to recommend to friends and clients.
October 23, 2014
Rated 5 out of 5 by Htowndeb My tropical getaway
Sheraton Sand Key has become our annual tropical getaway. Everything is clean, everyone is attentive and the rooms are pretty quiet! I don't think t here is one "bad" view from a rooms standpoint and the breakfast buffet is phenomenal! We love it and plan on returning for many years to come.
September 29, 2014
Rated 5 out of 5 by Tine88 The friendliest staff
This hotel has the friendliest staff I have ever encountered. Everyone had smiles and said hello
September 29, 2014
Rated 5 out of 5 by HIPPY1 #1 in Clearwater, Florida!
Wonderful place to be for beach destinations!
September 29, 2014
Rated 5 out of 5 by logger53 great
evrerything was great your calamar was the best we ever had thank you
October 21, 2014
Rated 4 out of 5 by saluki Wonderful Resort
spent two nights here in early December and the staff of the hotel were absolutely first-rate. Pool area and hot tub are definite highlights along with access to beach. Weather was windy and cool for Sand Key, so the poolside bars were not open the first two days of our stay (Thurs/Fri) but were both open on Saturday when we checked out.
would definitely stay at this property again on a future trip to Tampa/Clearwater area.
December 5, 2011
Rated 5 out of 5 by Zaner56 Great employees
Always a good experience at this hotel. Clean and well run.
October 20, 2014
Rated 5 out of 5 by TN1Bill Great accomodations
4th year at this hotel for an annual conference. Always quality and cordial staff.
October 19, 2014
Rated 5 out of 5 by PaulMar101 Gem of Clearwater Beach
Stayed at this hotel for the fifth time. The hotel is conviently located, a short distance from the busy beachfront stores and bars, but close enough to get there in just minutes. The hotel has a large private beach that is second to none, plus a large, Y shaped pool, kiddie pool and hot tub. There is a poolside bar and a cafe. The hotel also has four tennis courts and provides rackets and balls for guest use. A great location for business conferences with several meeting rooms. For food, there is Rusty's, the main upscale restaurant, the Island Grill which is great for breakfast or lunch, and the Mainstay Tavern, a pub like atmosphere open late into the night. There are also many great restaurants close by. Rooms are clean and well maintained and present a great view of the Gulf, epecially the beautiful sunsets. Many rooms are undergoing renovations with in room refrigerator becomming standard. We will return there again.
February 23, 2014
Rated 5 out of 5 by CATCATEE Sheraton Sand Key feels like home
The Sheraton Sand Key Hotel feels like a home away from home. Every staff member we encountered was very friendly and helpful .... Certainly went out of their way to make our fall getaway special and relaxing. We are already planning our next trip back!
October 17, 2014
Rated 5 out of 5 by DocS Incredible Hospitality
I have stayed all around the world at the best hotels. This place is a little slice of Heaven in comparison. The Sheraton Sand Key Resort provides all the hospitality of an intimate boutique hotel blended with a hometown feel. The staff was just so friendly and helpful. The restaurant staff are careful listeners and got our orders right every time. We never realized what exceptional service is until you truly experience it. At Sand Key, they provided nothing but the best service.
It was obvious that all the service providers were happy and understood the meaning of hospitality.
March 25, 2012
Rated 5 out of 5 by acbogard Everything with Hotel was great
Great hotel - upgraded to a nice suite with view of the gulf, staff was very nice and attentive and I couldn't be happier with my and my family's stay. Would definitely recommend hotel to friends and family and we will definitely come back for another stay
April 24, 2013