Rated 5 out of 5 by ValB Exceptional service
The staff at all levels from doormen to checkin to concierge to service in the dining room were exceptional. Friendly and helpful well above the norm. The room was great. We'll be back soon.
March 13, 2014
Rated 4 out of 5 by Becpsu Good place for the family
I was impressed with how family-friendly the resort was. There were pool toys and beach toys, and the cleaning staff even rescheduled for an early cleaning as not to wake us during nap time. The rooms are small, I would upgrade if possible, also ask for a refrigerator.
March 12, 2014
Rated 3 out of 5 by Debbie72 Not so vegan-friendly
Please, please, PLEASE step into the 21st century, and realize that more and more people are turning away from eating animal flesh and other animal products, both for reasons of morality and health. Hotels should respond to this by offering more vegan/vegetarian friendly foods - a vegan shouldn't have to starve or suffer with plain oatmeal or salad without anything on it in order to avoid starvation or spend a small fortune on taxi fares to find a restaurant that is vegan-friendly. Nor should they have to compromise their values. There are many healthy and delicious vegan foods that could be included on the menu. Also, you could offer organic soy, almond or rice milk in place of dairy for those vegans (or those who might be allergic to dairy) who might want to choose oatmeal or cold cereal for breakfast.
March 7, 2014
Rated 5 out of 5 by DocS Incredible Hospitality
I have stayed all around the world at the best hotels. This place is a little slice of Heaven in comparison. The Sheraton Sand Key Resort provides all the hospitality of an intimate boutique hotel blended with a hometown feel. The staff was just so friendly and helpful. The restaurant staff are careful listeners and got our orders right every time. We never realized what exceptional service is until you truly experience it. At Sand Key, they provided nothing but the best service.
It was obvious that all the service providers were happy and understood the meaning of hospitality.
March 25, 2012
Rated 5 out of 5 by acbogard Everything with Hotel was great
Great hotel - upgraded to a nice suite with view of the gulf, staff was very nice and attentive and I couldn't be happier with my and my family's stay. Would definitely recommend hotel to friends and family and we will definitely come back for another stay
April 24, 2013
Rated 5 out of 5 by happyguest28 Perfect scale
I love this sweet hotel and have stayed her once a year for approximately 14 years. The scale is perfect - large enough to have the necessary amenities, but not so large as to feel lost in a huge resort.
February 10, 2014
Rated 5 out of 5 by BevKate Clean, Comfortable and Convenient
We stayed here only briefly knowing nothing of the property or Sand Key and found this hotel to be quite nice. Loved the pool and beach area. Room was clean the staff was pleasant... will come back, soon I hope.
December 29, 2013
Rated 5 out of 5 by CanuckTraveler Does not disappoint
Been coming to the Sheraton Sand Key for 10 years now and each stay is always relaxing and comfortable. The beach is one of the best in the world and the club lounge has maintained its quality. Lots of free parking and the pool area is also great.
February 7, 2014
Rated 5 out of 5 by PatrickM Another great experience at Sheraton Sand Key
We’ve enjoyed the Sheraton Sand Key for 6 spring breaks. The staff is fantastic. Special kudos to Jerry at the front desk and Grant at the pool. From the minute we checked in, we felt welcomed back, like a member of their family. Back in 2008, it was Jerry that made our first experience at Sand Key enjoyable, since then, he’s a big reason we’ve been back every year since.
And Grant is a favorite for all ages around the pool. Our daughter Bridget (6), always looks forward to the games and fun that Grant provides.
Great job by everyone throughout the hotel. For anyone who has been to the Sheraton Sand Key, you’ll know how we feel. For those who have not been there, it’s worth entrusting these great people for your next visit to Clearwater.
April 12, 2013
Rated 5 out of 5 by FoxyRoxy The Hotel Staff was Phenomenal
Big Kudos to the staff from front desk all the way to the top at the fitness center at Sheraton Key Resorts they greet you daily by first name with genuine respect! Along with 2 exceptional members of your team Jerry the trivia man and Jane of the peace corps! They made made my stay away from home better than being home! They knew exactly what I needed before I even asked and they always made my long day from work pleasurable! This will be my first hotel of choice when I am in this area!
November 4, 2013
Rated 5 out of 5 by Guinness1 First Trip to Clearwater Beach
Kudos to Jeanne who welcomed my wife and I. She was able to check us in early, provide a nice upgrade because of our platinum status. The room was very large with views of the tennis courts and waterway to the gulf. Nice seating area, common areas were very nice. Staff was attentive. We loved the location and the size of the resort.
December 9, 2013
Rated 3 out of 5 by Ciscokid55 Sunset great, hotel meets expectations.
First visit to Clearwater, great view of sunset from balcony each night. Hotel bathroom small as a closet, rooms need upgrade but are ok for two people, a family of four would be tripping over each other. Staff was very friendly despite the hotel being at full capacity the entire stay. Depending on price, I would return for another stay.
March 6, 2014
Rated 5 out of 5 by Arnie1221 Can't wait to get back
We had a wonderful stay. The hotel facility has everything you want or need. The staff was attentative to all our needs and there was always someone nearby to help.
Great location "can't wait to get back".
March 7, 2014
Rated 5 out of 5 by DG52 This hotel has a great location and beach
An outstanding beach and being located next to Sand Key Park made it somewhat private as well. The rooms were great, the exercise room on the 9th floor had an outstanding view of the intercoastal waterway.
February 1, 2014
Rated 5 out of 5 by Marley13 Best Spot in Clearwater
The location of the Sheraton Key Sand Resort was ideal. Use of public transportation made going to nearby sites hassle free-don't attempt to park and drive! The staff of the hotel is what made the visit welcoming - their attitude and friendly service was exceptional. I would tell readers that this visit was by far one of my best getaway locations...the views from the balcony on pool side allowed us to see the beach every day! Great place to relax by the beach and go out in evening for a local bite and walk the Pier 60. Short 2 hour drive to Magic Kingdom! Beach and Disney all in a few days. A must stop for your personal bucket list!
August 8, 2013
Rated 5 out of 5 by DelandDi Gulf View Room
We reserved a Gulf View Room, but we received a room where we had to go out to the balcony to see the Gulf. I contacted our vacation planner and the next day, they contacted Carol in Guest Services.
Carol has been with Sheraton for many years and knows how to provide "Excellent Customer Service."
Carol provided us with a different room which met our expectations.
Don't settle for something "standard" when you know you've paid for an "upgraded" room.
Thank you, Carol!
March 5, 2012
Rated 3 out of 5 by Arti Hotel employees are rude!
We were checked in to the room that was not for Gold Starwood Preferred Guest. I asked front desk supervisor for moving us to above mention standard room but my request was ignored. Club staff where breakfast is served was very rude, i can not believe that no one is seeing that, these ladies make you feel not welcome there! Housekeeping left some broken glass on the front door of my room where my 1 yer old was playing, i immediately contacted night manager and addressed above issue but nothing happened as far as apology goes. One employee that i noticed very friendly was gentleman at the pool. I can not say that my stay in this hotel was pleasant.
February 1, 2014
Rated 5 out of 5 by Jerseymike1950 Great Locvation and Amenities
Excellent location and very clean hotel. Lots of amanities, restaurants, shops and right on the beach. Very clean
January 30, 2014
Rated 1 out of 5 by Grammy2010 Front Desk Staff Very Rude
The property is very nice, although the rooms are very small and outdated. The worst part of any visit to this property is the rudeness of the front desk staff...they are very unfriendly, not willing to assist or answer questions and are ALWAYS condescending. Once you get past the check-in process, the rest of your stay will be fantastic. I have stayed here over 10 times and it is ALWAYS the same scenario.
May 31, 2012
Rated 5 out of 5 by SPG2013M Best Place to Book a Hotel @ Clearwater!
[The day @ Check in]
-Fast / Courteous / Accommodating
-Billing was explained
-Pool Wonderful looking
-The Breakfast Buffet, Supurb
-The Room it was little dark (Recommend a little more lighting hooked up to the main switch when you first enter the room)
I was very pleased with everything and enjoyed my stay. I would most def. come back!
May 23, 2013
Rated 4 out of 5 by Odile Repeat experience
Great location, rooms are nice, bathroom is a little small but I like having the sink outside, needs magnifying mirror .
My only complain is we are gold Starwood member and we have been coming back to this hotel for at least 5 years in a row, I guess I am unreasonable about getting the room that I like, 4 floor and above looking over the pool, every year it is the same issue, they always try to put us on the other side which may be nice in the summer but in the winter you like to have some sun and of course being able to see the sunset. It does not even help to call ahead with the request, I did and when we got here , they had no clue.
We are coming back next year, hope is eternal, I will try again:)
February 14, 2014
Rated 4 out of 5 by Parimish Mr.
Overall very happy with our stay. The location is ideal (away from busy are of Pier 60 but yet nearby to enjoy there). Nice pool, private beach, nice and clean rooms.
March 1, 2014
Rated 5 out of 5 by Mike1946 One of the best Sheraton's for a short vaction with wife
We spent two days/nights of just relaxing at this Sheration. The room and view were outstanding, the pool and beach were great, and the dining excellent.
I have stayed at many Sherations and other hotels worldwide, and this is one of the best.
January 19, 2014
Rated 5 out of 5 by JohnnyV Friendliest staff anywhere and amazing beach!
I loved this resort! Before I gush about it, let me start with my one small disappointment...the pool is much smaller than it appears in the pictures. It is still a great pool, but a little small for the number of guests at the resort.
Okay, now for all of the wonderful things...
First, I can't say enough about the staff. They were not just friendly, but astoundingly friendly. I never once walked by a staff member without receiving a very friendly greeting, and whenever I rode the elevator, ate at the restaurant, or otherwise interacted with a staff member, they always made a point to engage me in conversation.
I only ate at the casual restaurant for lunch one day. It was good. The food at the pool grill is fine. Just pizza, hot dogs, chicken fingers, salads. Nothing special, but fine for sitting by the pool. The pool bar is nice and they have good service.
The private beach is fantastic. It is soooooo nice to have a private beach. It is so much less crowded than the public beach and it's the only beach in the area where alcoholic beverages are allowed (at least that is what I heard staff member tell another guest).
June 19, 2013
Rated 5 out of 5 by Melanie Wonderful stay before returning to TPA
We chose to stay at the Sheraton Sand Key Resort after spending 10 days along the Gulf Coast because of it's proximity to the Tampa International Airport yet still being along the beach. Everything was wonderful. We enjoyed the complimentary breakfast and wonderful 'spread' at happy hour that comes with the club room rate. The gym offered a wide range of machines and workout options. Although we didn't eat at one of the restaurants on the property, it was nice to have those options for guests who didn't wish to leave the hotel. The pool and jacuzzi were both very nice with a pool bar and music on Sunday afternoon.
The travel time to TPA was about 40 minutes.
It was an wonderful stay.
May 16, 2013
Rated 5 out of 5 by Bessann Great beach access
Absolutely fabulous! We stayed a week and remained on property most of the time. The staff was so friendly and helpful.
April 28, 2013
Rated 5 out of 5 by Vitaleyes Excellent Service and Facilities
As always, service and accommodations were top notch.
February 28, 2014
Rated 5 out of 5 by Nagskey1 The best hotel on the beach
When you come over the bridge you take a right turn and you have reached Paradise.
December 7, 2011
Rated 4 out of 5 by SeaBlues Nice Place, but room was next to the maid's storage.
I was there to attend Clearwater's SeaBlues festival. My room was nice as was the hotel, however we were next to the maid's storage and it was very noisy in the morning. It was impossible to sleep past 6 am... I would make sure the room is FAR from the maid's storage room. They do not know how to work quietly.
February 24, 2014
Rated 5 out of 5 by nerak Great Relaxing Stay
* Great getaway ~
* The pressure washer senior citizen man needs an attitude adjustment. Very rude and pointing us in another direction as if we are bothering him while he's cleaning the deck and we along with others were either trying to get to the beach or finding a chair away from where he was working. He had done this twice and therefore warrants upper management to chat with him about proper etiquette when quests are present.
* Rooms are nice but has thin walls ~ noisy guests late at night (1AM and on).
* Front desk and concierge great ~
* Pool food service should be opened later than currently is especially during the summer hours and weekends (you can make more money) full house hotel stay
July 29, 2013