Rated 5 out of 5 by UofLCardinalTraveler Wonderful Hotel
This was our fourth stay at this hotel. Would highly recommend when visiting Clearwater Beach. Nice, relaxing and the staff will bend over backwards to ensure you are taken care of during your stay.
July 27, 2014
Rated 5 out of 5 by DebbieL Great for families.
The Sheraton Sand Key Resort was a very clean and well-run establishment. All of the employees were very polite and helpful when questioned about amenities. I would recommend this hotel to others.
July 26, 2014
Rated 5 out of 5 by BCHAI FUN SEEKER
THE STAFF ARE THE BEST. YOU CAN TELL THEY LOVE WORKING HERE
July 27, 2014
Rated 5 out of 5 by PatrickM Another great experience at Sheraton Sand Key
We’ve enjoyed the Sheraton Sand Key for 6 spring breaks. The staff is fantastic. Special kudos to Jerry at the front desk and Grant at the pool. From the minute we checked in, we felt welcomed back, like a member of their family. Back in 2008, it was Jerry that made our first experience at Sand Key enjoyable, since then, he’s a big reason we’ve been back every year since.
And Grant is a favorite for all ages around the pool. Our daughter Bridget (6), always looks forward to the games and fun that Grant provides.
Great job by everyone throughout the hotel. For anyone who has been to the Sheraton Sand Key, you’ll know how we feel. For those who have not been there, it’s worth entrusting these great people for your next visit to Clearwater.
April 12, 2013
Rated 5 out of 5 by RGP003 Awesomeness
Great Hotel, great staff
Food and beverages were a little overpriced so that was a little annoying after paying so much for the hotel, but overall great place
July 26, 2014
Rated 5 out of 5 by HLYA Almost Perfect
Good things first.
I was new to the SPG program. When I arrived around 11 a.m., they gave me early check-in which was really nice and surprised me. The room was very clean and quiet and the bed was comfortable. The hotel location was perfect for not being too crowded and close to everything. The beach was huge and clean with fair-priced rentals and items for sale. All staff were friendly, polite and helpful. The hotel was the perfect combination of relaxation and water activities. We did not try any restaurant this time, but definitely will try next time. We were not fans of pool so we pretty much stayed on the beach all the time. The pool was smaller than I thought but full of amenities. Many families enjoyed the pool and bar for sure.
The only disappointment I had was from the room service. I ordered rose pedals, cake, champagne,balloons and chocolate-dipped strawberries 2 days before I arrived. Tried to impress my girlfriend. The associate who took my request was really nice and helpful. He even went out to buy balloons himself for the hotel did not carry balloons. I really appreciated that a lot. The services was delivered on time. Cake, strawberries and champagne were delicious. BUT the rose pedals were plastics and just not enough. Maybe I did not communicate well or maybe it was normal. When I tried to call room services to order some fresh real roses, it seems the hotel did not carry any either. I was glad that I brought enough candles to make up for it. The card was hand-written, I would suggest next time maybe you could use computer to print out the words? I am not trying to blame anyone here, just suggest this could be done better. I also wanted to get an item-by-item receipt for the room services but got one folio just showed total on it.
Overall, it was like my title "Almost Perfect". We both enjoyed the stay a lot and will come back soon.
July 1, 2014
Rated 3 out of 5 by Rick1234 bad visit
due to a leak the hotel water was shut down in the middle of the day. I arrived back at my room to take a shower for my meeting and ( no water) .. not a good thing. The hotel made no effort to make it up to the guests ...
July 25, 2014
Rated 5 out of 5 by RJanePhillips Perfect from being to end
My stay started when talking to Chris H. who delt with my reservation. He was excellent. It was because of Chris we stayed 2 nights.
July 25, 2014
Rated 4 out of 5 by derek27 Great Hotel But
The staff and location were great the view was awesome, everything my family experienced here was perfect other than the price to eat breakfast at the hotel the food was fair at best and the breakfast buffet was expensive for what you got orange juice was free and they charged for coffee , but our server was good and friendly
July 23, 2014
Rated 5 out of 5 by Natalia07 Never Dissapoints
This was my third time staying in Sheraton Sand Key, but my first time with my family. We were a total of 9 adults and 10 kids. It was one of the most enjoyable and relaxing vacations we've had in a long time. There were enough activities for the kids and the adults were actually able to relax. The staff is always friendly and accommodating. Can't wait to come back!
July 22, 2014
Rated 5 out of 5 by MelPJB8 I love this place!!
I first came to Sand Key, because I was given a 5 night, 4 day, stay due to raising lots of money for the SPCA! I had no idea the treat I was in for! I have been back probably 10 years now and it is like coming home! This year I brought two of my sisters from out of state, and we just had a ball! The staff is the most wonderful, bunch of people, and the whole experience is just magical. I love it, and plan to come back again and again!
July 20, 2014
Rated 4 out of 5 by Dcorc Is the pool open to the public?
We were at this hotel from June 29 - July 5, 2014. We had an amazing time. The staff was great. Attentive and nice. The room and bathroom were smaller than I expected however it was fine since we were hardly in the room. The beach was not crowded; away from the hustle and bustle of Clearwater Beach. The pool was a lot of fun - a nice reprieve when staying at the beach go too hot. The volleyball courts were convenient and added an activity to an already busy schedule. The breakfast buffet was great and you had the choice of ordering from a menu if you were getting tired of the buffet. My favorite part was the gym. The view from the hotel was excellent and motivated my run (it was too hot to run outside). There were lockers with a shower and had all the machines that a regular gym would have. There were about 6 treadmills, a few elliptical machines, and stationary bikes in addition to weight machines.
The only thing I didn't like was that the pool was too small for the amount of pool that were there. I didn't realize that people weren't all staying at the hotel and the pool was open to the public. There was a gate from the neighboring property that people were coming through.
Also this was great for my family. I would not stay here though if I were single.
July 25, 2014
Rated 5 out of 5 by FoxyRoxy The Hotel Staff was Phenomenal
Big Kudos to the staff from front desk all the way to the top at the fitness center at Sheraton Key Resorts they greet you daily by first name with genuine respect! Along with 2 exceptional members of your team Jerry the trivia man and Jane of the peace corps! They made made my stay away from home better than being home! They knew exactly what I needed before I even asked and they always made my long day from work pleasurable! This will be my first hotel of choice when I am in this area!
November 4, 2013
Rated 5 out of 5 by Marley13 Best Spot in Clearwater
The location of the Sheraton Key Sand Resort was ideal. Use of public transportation made going to nearby sites hassle free-don't attempt to park and drive! The staff of the hotel is what made the visit welcoming - their attitude and friendly service was exceptional. I would tell readers that this visit was by far one of my best getaway locations...the views from the balcony on pool side allowed us to see the beach every day! Great place to relax by the beach and go out in evening for a local bite and walk the Pier 60. Short 2 hour drive to Magic Kingdom! Beach and Disney all in a few days. A must stop for your personal bucket list!
August 8, 2013
Rated 5 out of 5 by DelandDi Gulf View Room
We reserved a Gulf View Room, but we received a room where we had to go out to the balcony to see the Gulf. I contacted our vacation planner and the next day, they contacted Carol in Guest Services.
Carol has been with Sheraton for many years and knows how to provide "Excellent Customer Service."
Carol provided us with a different room which met our expectations.
Don't settle for something "standard" when you know you've paid for an "upgraded" room.
Thank you, Carol!
March 5, 2012
Rated 5 out of 5 by BettyLou6121 Better than we expected!
My sisters and I had a great time during our stay. The beach was way bigger and nicer than we expected. Everyone was very friendly.
We made good use of the Jolly Trolley for getting us around.
The weather was our only concern but you have no control over that. It was way nicer in Florida than in South Dakota.
We left for Florida the day the Polar Vortex arrived in SD.
Thank you for a relaxing trip!
January 13, 2014
Rated 1 out of 5 by Grammy2010 Front Desk Staff Very Rude
The property is very nice, although the rooms are very small and outdated. The worst part of any visit to this property is the rudeness of the front desk staff...they are very unfriendly, not willing to assist or answer questions and are ALWAYS condescending. Once you get past the check-in process, the rest of your stay will be fantastic. I have stayed here over 10 times and it is ALWAYS the same scenario.
May 31, 2012
Rated 3 out of 5 by Ken714 Hotel Staff is always helpful.
Positive attitudes from all hotel staff by offering resourceful ideas to any problem.
July 21, 2014
Rated 5 out of 5 by SPG2013M Best Place to Book a Hotel @ Clearwater!
[The day @ Check in]
-Fast / Courteous / Accommodating
-Billing was explained
-Pool Wonderful looking
-The Breakfast Buffet, Supurb
-The Room it was little dark (Recommend a little more lighting hooked up to the main switch when you first enter the room)
I was very pleased with everything and enjoyed my stay. I would most def. come back!
May 23, 2013
Rated 5 out of 5 by Guinness1 First Trip to Clearwater Beach
Kudos to Jeanne who welcomed my wife and I. She was able to check us in early, provide a nice upgrade because of our platinum status. The room was very large with views of the tennis courts and waterway to the gulf. Nice seating area, common areas were very nice. Staff was attentive. We loved the location and the size of the resort.
December 9, 2013
Rated 4 out of 5 by Rest Great Beach
Great front desk except for Jeannie, who seems to have been there to long. No smile, snappy answers and a really no care attitude.
July 19, 2014
Rated 4 out of 5 by 29natal Family oriented hotel - overall nice stay
This hotel attracts large families - so bear that in mind if you are looking for a romantic getaway or couples retreat, this may not be the best fit. I was in Clearwater over the weekend following a work conference in Tampa and I was travelling with two colleagues. Our overall experience with the hotel was good. The beach is fantastic and is only a five minute walk from the main hotel building and where the pool is. The overall hotel facility was very clean, and is exactly what you would expect from a Sheraton - good service, modern, clean and comfy rooms etc. On the weekend I visited, the very small pool was filled to the brim with large families leaving little to no room to maneuver (definitely not the hotels most attractive feature). Relative to the nightly rate, I would say this hotel is a very good option for families looking for a getaway in Clearwater.
July 14, 2014
Rated 5 out of 5 by BevKate Clean, Comfortable and Convenient
We stayed here only briefly knowing nothing of the property or Sand Key and found this hotel to be quite nice. Loved the pool and beach area. Room was clean the staff was pleasant... will come back, soon I hope.
December 29, 2013
Rated 5 out of 5 by Medline Medline Meeting
the hotel and staff were very responsive and very attentive to our meeting needs
July 18, 2014
Rated 5 out of 5 by JohnnyV Friendliest staff anywhere and amazing beach!
I loved this resort! Before I gush about it, let me start with my one small disappointment...the pool is much smaller than it appears in the pictures. It is still a great pool, but a little small for the number of guests at the resort.
Okay, now for all of the wonderful things...
First, I can't say enough about the staff. They were not just friendly, but astoundingly friendly. I never once walked by a staff member without receiving a very friendly greeting, and whenever I rode the elevator, ate at the restaurant, or otherwise interacted with a staff member, they always made a point to engage me in conversation.
I only ate at the casual restaurant for lunch one day. It was good. The food at the pool grill is fine. Just pizza, hot dogs, chicken fingers, salads. Nothing special, but fine for sitting by the pool. The pool bar is nice and they have good service.
The private beach is fantastic. It is soooooo nice to have a private beach. It is so much less crowded than the public beach and it's the only beach in the area where alcoholic beverages are allowed (at least that is what I heard staff member tell another guest).
June 19, 2013
Rated 5 out of 5 by Melanie Wonderful stay before returning to TPA
We chose to stay at the Sheraton Sand Key Resort after spending 10 days along the Gulf Coast because of it's proximity to the Tampa International Airport yet still being along the beach. Everything was wonderful. We enjoyed the complimentary breakfast and wonderful 'spread' at happy hour that comes with the club room rate. The gym offered a wide range of machines and workout options. Although we didn't eat at one of the restaurants on the property, it was nice to have those options for guests who didn't wish to leave the hotel. The pool and jacuzzi were both very nice with a pool bar and music on Sunday afternoon.
The travel time to TPA was about 40 minutes.
It was an wonderful stay.
May 16, 2013
Rated 5 out of 5 by Bessann Great beach access
Absolutely fabulous! We stayed a week and remained on property most of the time. The staff was so friendly and helpful.
April 28, 2013
Rated 4 out of 5 by CMR75 Great Stay.
Beautiful facilities, great location. Fitness room was great, pool was great, great umbrella drinks. Housekeepers did a great job & the front desk staff @ check in was great. Only negative was some of the pool staff were rude & some of the front desk staff thru the week were not as helpful/friendly as Monique who checked us in. Overall this place was terrific.
July 13, 2014
Rated 5 out of 5 by Nagskey1 The best hotel on the beach
When you come over the bridge you take a right turn and you have reached Paradise.
December 7, 2011
Rated 5 out of 5 by Rudy77 Location
Best beach in the region.
July 16, 2014