Rated 5 out of 5 by ASJA Fantastic Experience
I just returned from hosting a group of 25 people at the Sheraton Sand Key Resort. I am confident that I can speak for everyone in the group when I say just how fantastic our stay was. From the moment that each of us checked in, every member of the hotel staff went out of their way to welcome us, inquire as to how they could make our stay any better, and assist with our every need. The recently remodeled weight room and lounge were clean, bright and featured state of the art equipment. The pool and beach were cleaned each day. We went as a group to Rustys for dinner. It was by far the best dining experience which we had during our entire stay in Clearwater Beach. We recommend the Sheraton Sand Key for anyone looking to hold a meeting or a family reunion.
February 8, 2012
Rated 4 out of 5 by essiedee Fun stay!
Beautiful hotel! Courteous and helpful staff even though checkin was very busy. The breakfast restaurant with the buffet was phenomenal. Plenty of gluten free, dairy free items there to take care of our grandson's needs. I was a little surprised at the small bath area. It was very close quarters in that area. The beach was great but the walk out to the water was pretty long. I would stay here again in a heartbeat!
July 30, 2014
Rated 5 out of 5 by newtowntraveler What a pleasant surprise
I have stayed at many Starwood properties over the last 10 years..I love the Starwood brand. Often though, especially when booking at a Sheraton, it is very hit or miss.
I booked at the Sheraton Sand Key Resort sight unseen for a four night stay with my two daughters who were on spring break. What a great time we had!
The facility is fantastic. The amenities and friendliness of the staff went above and beyond our expectations...
I would stay here again in a heart beat:)
April 16, 2014
Rated 1 out of 5 by ohpoppy totally misrepresented
Picture shows shore close to hotel but is actually 1/4 mile away. One COMPRESSED pool. No fridge or micri but they put me "ON THE LIST" which I never received them since there are not enough of them. They attempt to steer you to use their facilities at a price. Wifi, gym cost you. Room is small..mine overlooked the dumpsters and 10 noisy AC condensers. I've been using points for 12 years but this is the only time I felt I entered the back door. The agent never asked if I enjoyed my stay when I checked out.. Girlscoutdad
July 1, 2013
Rated 5 out of 5 by Bobkare Another great stay
We loved the week. If we could change anything it would have been great to know when the room was cleaned so we could plan around it. Great time!
August 4, 2014
Rated 5 out of 5 by ZoIest2008 Wonderful
Fabulous hotel and great staff. We stayed for a week but wished we could have extended our stay !!! Fabulous hotel in glorious surroundings. Quiet and relaxed hotel but not far away from nightlife in Clearwater. Will definitely return.
August 2, 2014
Rated 2 out of 5 by Karen1207 Great Hotel, Poor Staff
The hotel and the room were lovely. We had a fabulous view from our balcony. The room was nice. After a beautiful evening in town, we came back to have a drink at the hotel. The bar was not busy. However, five waiters and the bar tender ignored us for 15 minutes. When I asked the bartender for a drink, he replied, "I am busy, the waitress will be with you". Five minutes later he took my order and the waitress rudely brought us the wrong order. As we left, the waitress sarcastically said, "Have a good night". At night, there were teenagers and young adults running up and down the hallways, knocking on room doors for fun. This was very disturbing. The hotel has potential, but it felt like an experience from Spring Break with some very rude staff.
July 19, 2014
Rated 5 out of 5 by eg23 Wonderful Experience!!!
Already planning my next trip back! This hotel is beautiful. Staff wonderful, location PERFECT!
August 4, 2014
Rated 5 out of 5 by Cary5750 Fantastic Place
We had a fantastic time at the Sheraton Sand Key. The hotel staff was kind, friendly and very helpful. The rooms were clean and comfortable. The pool was absolutely fantastic and the hotel grounds were very well kept. We really enjoyed the restaurant options inside the hotel. Very reasonably priced and the live music entertainment really made us feel like we were on an island getaway. The beach near the hotel was a gorgeouse place to watch the sunset. Overall, we loved it and will certainly return again!
August 14, 2013
Rated 4 out of 5 by bobs45 Evaluations Improve the Product
Carpeting in the hallway of 7th floor was loose and buckled. It appeared to have been repaired at least once. It needs to be replaced. Room carpet needs to be checked out also. The bathroom is tiny and because of its size makes closing the door a noticeable inconveneince. The lack of a sink and vanity inside the bathroom is also a negative. The outside sink would be a plus if there was an inside one as well. The location and staff are excellent and I would recommend this hotel based on those factors.
September 20, 2012
Rated 5 out of 5 by LFH111 Super Holtel
Everything is excellent from the site to the staff.
August 4, 2014
Rated 5 out of 5 by charlou57 beach view
incredible view from my room guess services was great pool was cleaned.
August 3, 2014
Rated 5 out of 5 by debsters this hotel staff was outstanding
the hotel was great, the staff was outstanding, the waitress and waiters were the best I have ever had.
Whoever did the hiring at this hotel, you did a great job!
August 2, 2014
Rated 5 out of 5 by Peak1020 Awesome Resort
The staff at this resort is by far some of the most courteous, friendly, and outgoing we have ever encountered in our travels. The rooms are very clean and well maintained as is the rest of the resort. The grounds are beautiful and always well manicured. The spa is awesome. Prices are reasonable, especially for what they offer. On a beautiful beach with sunsets and plenty to do for the entire family. You don't even have to leave this resort. There are restaurants, lounges, gift shop, spa, fitness center, and a market place. We had two weddings there in the last 2 1/2 years and their attention to our needs was far beyond our expectations. This last visit was to celebrate an anniversary and again, they are more than gracious and accommodating to their guests. It's nice to be remembered by their staff.
October 25, 2013
Rated 2 out of 5 by Traveler20121110 Not an SPG Experience
I realize I am not the highest level of SPG, but I do make an effort to stay at SPG Properties when possible. This time, the only one who really seemed glad to see us was the guy who greeted us at the door before we went inside the hotel. He was a joy. The rest, seemed to just wish we had come another time. I think I will look for another Clearwater Beach location next time. I noticed there were a few other properties there. I do not recommend this location.
March 4, 2014
Rated 5 out of 5 by Steelbyrd Fantastic Hotel
We were extremely pleased with the room location and the view of the gulf and the beach. We enjoyed the balcony. Caress,who booked it for us, was so efficient and caring. We even had early arrival. It was our 58th Anniversary Date and we received the special gift of wine and strawberries. The room was unbelievably clean. We ate at Rusty's and at the Grille. We appreciated the special treatment we received and it made our anniversary so memorable. We would like to come back again.
October 5, 2013
Rated 5 out of 5 by Cari2011 Sheraton Sand Key
We were absolutely thrilled with the Sand Key from the moment Daniel and I arrived. The staff, without exception, were attentive, helpful, cheerful and delightful to deal with.
Nothing was beyond them, and we couldn't have been happier with our stay.
Thank you Bob, Bill, Ann, Mr.Kimball, Jeremy and 'Diamond' Martin for making our stay so very quiet and plesant. For those of you who's name I missed, you nonetheless helped to make our stay so very memorable. Thank you so very much!
January 3, 2012
Rated 5 out of 5 by Paradox12 Terrific Guest Friendly Service!
This Sheraton would be in our "Top 10" when rating service of the many hotels we've experienced. The longevity of ownership and staff truly shows; they do everything possible to ensure an enjoyable experience. Management should be commended; superior service makes a ton of difference, The facilities are very nice, not fancy, but perfectly satisfactory for our needs. Food is excellent, as well as the service in the restaurants. All excellent...and I can be picky! Dave Kaufman
December 10, 2013
Rated 5 out of 5 by Stephie22 Great Customer Appreciation
This is a very nice resort that truly shows appreciation to their guests. I have stayed here a few times while on business and it offers both a great working environment for the business traveler but also provides a great beachside resort experience. On arrival I was greeted with chocolate covered strawberries and a note of appreciation for choosing to stay at Sheraton Sand Key. This level of personalized appreciation is truly commendable and I will be back again and again!
October 19, 2013
Rated 5 out of 5 by Chris554 Great Find!
It is rare in these days to be truly treated like a guest in a hotel, even as a platinum guest at another major chain I have been treated poorly often. This Sheraton has the kind of hospitality that leaves you speechless. The employees are very friendly and very helpfull. It seems that everybody is glad you are a guest, and they love being able to help you. If you go to Clearwater this is definately the place to stay, the manager of this hotel has created a true oasis.
May 27, 2012
Rated 2 out of 5 by disappointed8 disappointed
Not same quality hotel as in past.
August 2, 2014
Rated 5 out of 5 by Selltron Great place to stay on business and pleasure
Friendly and customer service oriented staff.
Great SPG club staff and offering!
May 23, 2014
Rated 3 out of 5 by Holidaycheck Staff putting in the minimum
Apart from the fact that the property needs a facelift (starting to look outdated) I found it most striking that the staff, especially at the front desk, was unattentive and only willing to put in the absolute minimum. At no time you had the impression that you were actually welcomed and that staff liked working there. Also, the breakfast buffet was very poor for a Sheraton albeit the price for breakfast also below what you normally pay at a Sheraton.
February 19, 2013
Rated 3 out of 5 by Edlp1082 Comfort
Good place to enjoy with friends and family for the money.
August 1, 2014
Rated 3 out of 5 by Downhill25 Crowded and noisy and unresponsive help
My wife and I booked a stay at the Sheraton Sand Key Resort under unfortunate circumstances. We needed a place to stay as we were tending to the death of my 92 year old mother who passed away unexpectedly in early June. As Starwood preferred guest members we decided to remain loyal to the Starwood brand even in this time of great uncertainty. As the quickest flight we could arrange from NY to Fla was into Orlando, we made the track down to Clearwater under duress and fatigue. As we entered the lobb tired, hungry and in a state of mourning, we made a simple request for a club level room in order to be slightly removed from the convention that was taking place. This request was denied. Which would have allowed us much needed tranquility and peace. As we tended to the affairs, we thought we would be able to enjoy a few moments of peace. Unfortunately, the hotel was overrun by the members of the convention as well as their family and friends. This culminated with being woken up pre dawn by rambunctious guests acting inappropriately on their balcony. The same guests directed profanities at my spouse as calls to the front desk provided little relief. We were further shocked and horrified when we were casually told by the female at the front desk that it was members of the owners family who had been causing the commotion. We are deeply saddened that no one ever contact
Cited us and explained the issue regarding the noise and profanity. It was just swept under the carpet. It is unfortunate that the Starwood brand having us as advocates for others to become patrons, we instead have a bad taste in our mouth. This text of treatment of its members is unacceptable.
August 3, 2014
Rated 5 out of 5 by aprilgabrielle Great First Time Stay
I hope to have move stays at this hotel.
August 1, 2014
Rated 5 out of 5 by Koldoll Nice getaway
We only stayed for a few days but we made the most of it. We had access to the club lounge upstairs, the facilities exceeded my expectations, fitness center was great! We stayed in a King room on the 8th floor (819 if you can request it), probably best view overlooking the pool and the gulf, amazing! We utilized the beach and even played frisbee, corn hole and paddle ball-just brought the youth out in us! Our stay was wonderful in every way!
November 6, 2013
Rated 4 out of 5 by Marty541 2day getaway
The room was nice food casual , proximity to beach superb, nice secluded spot, ample parking, the pool a bit crowded, but overall would not hesitate to re-book
July 30, 2014
Rated 5 out of 5 by Debbie217 Wonderful place for Families and Singles
I cannot express my happiness with the Sheraton Sand Key. It is a Fabulous Facility, has wonderful features and everyone that works at the Resort is so KIND and helpful from the Front Desk to restaurants, to people cleaning Rooms. Great experience and would come back over and over again. Thank you everyone you all are so professional and NICE!
April 12, 2014
Rated 3 out of 5 by Family2014 Clearwater Beach Stay
Great location with beach access. Bathrooms are smaller than what you expect in European hotels - disappointing for a four star hotel. Also, first Westin/Sheraton worldwide to refuse us club level access despite our status. Overall, expected far more, and the service was satisfactory at best - not very friendly and a little "elitist" feel except this is not an elite hotel.
March 30, 2014