Q: How would you describe your job?
It’s interesting; I meet people from different places of world and get to
share information about our hotel, our city, even our country. It’s a job where
I learn a lot from our guests and have the opportunity to show them
things I’m really proud of.
Q: What has been your progression through Sheraton?
I started as a Guest Service Center trainee and from there moved onto
Supervisor, Assistant Manager, Manager of Guest Service Center, and then Manger
of Guest Service Center & Concierge, the position I have now.
Q: What is your favorite thing about working here?
As long as I have aspirations to do more, I can. It’s an environment of
learning and development. It’s good not only as an individual, but seeing my
team members continue to thrive, and knowing that I have been able to help them
with their progress is exciting.
Q: What kinds of changes have you been able to make within your
department?
Many, such as making the Guest Service Center open to male associates, and
founding the hotel’s cooperative taxi team.
Q: Describe your workday.
It’s hectic and varied. I tend to start early when I greet my colleagues and
check on details such as the lobby lighting, the main traffic entrance, and
review the logbook entries from the night before. I also look a bit ahead
and check to see if any of our guests have birthdays to celebrate and if and
when VIP guests are expected. Mid-morning I go to the office and check
my e-mail. The afternoon is full, readying things that will need to be checked
in on first thing in the morning, training associates, and checking in with my
team. At the end of the day I head home.
Q: How would you communicate Belonging?
It’s the feeling of home. The people who work here are members of your
family.
