

Continuing the upward trend in hospitality, Kelly Sanders has connected with staff and customers to rise from busboy at a hotel in Idaho to General Manager of the Sheraton Waikiki Resort. More

Who We Are: Philosophy
Each Sheraton has its own unique personality and style, which shines through every time a guest comes through our doors. A sense of personal connection and the promise of understanding puts our guests at ease instantly. Guests can forget about the stresses and strain of travel and start feeling like themselves again. Sheraton makes people feel like they belong.
Just the way you are
From the first hello to the final goodbye, Sheraton makes a personal and
emotional connection with guests so they feel understood and cared for. At
Sheraton, you’re more than a guest. You’re a movie buff, a parent, an
executive and someone who gets their best ideas in the middle of the night. We
care about that and have developed a comprehensive set of amenities and
services to make sure that people have what they need to be at their best and
stay connected to the things that matter most to them.
A great night’s sleep
Nothing beats a great night’s sleep for feeling refreshed, revitalized and
more like yourself. At Sheraton, guests’ comfort is our mission, and every
aspect of the hotel experience has been designed to ensure that guests leave
feeling energized and refreshed. From the innovative design of our plush Sweet
Sleeper(sm) beds, to the cool, refreshing colors of our guest rooms, to the
iconic shapes, details and textures of our soft linens and fabrics, Sheraton
surrounds guests in warmth, comfort and style.
Personal touches
It’s the little things we do for our guests that ultimately win their loyalty.
We are responsive because we care and go out of our way to understand each of
our guests’ individual needs. Our associates are gifted, patient and truly
love working with people. It shows in how we answer questions, respond to
requests and proactively seek out ways to make guests feel more comfortable
and connected. This deep, personal connection is what Sheraton is known for
and why our guests return to stay with us again and again.
Respectful and thoughtful
Bringing Sheraton’s promise of belonging to life begins with learning to treat
one another with dignity and respect. How we treat each other ultimately
affects our effectiveness in providing world-class service to our guests. We
focus on the right kind of attitude when attracting and retaining the best and
brightest people to our growing team. By doing so, we continually cultivate a
thriving and dynamic service culture that is both inclusive and respectful,
while promoting accountability and trust among associates.
Forward thinking
Learning is essential for achieving our fullest potential, and at Sheraton we
never pass up an opportunity to reflect upon our successes and grow from our
mistakes. We seek out the really big ideas from across the company, at every
level of the organization, and especially from our guests. We welcome them
all. Whether it’s opening a new hotel or resort, or coming up with a new
product or service to engage our guests and elevate the service experience,
Sheraton seeks to continually grow, innovate, transform and thrive.
If you’re interested in making a difference and joining the Sheraton family search for current job openings.
