The Park Lane Hotel, London

  • Piccadilly
  • London,
  • England
  • W1J 7BX
  • United Kingdom
  • Map

The Park Lane Hotel, London
Announcements

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Hotel Renovations: September 22, 2014 - April 2016

From September 22, 2014 through April 2016, the hotel will be undergoing renovations to the guest rooms and public areas. During the renovations, the hotel will remain open and will continue to offer all of its current services. Please contact the hotel for further information.


Hotel Policies

3:00 PM     12:00 PM

Disability Accessible Policy

There are 4 accessible rooms in the hotel. To reserve these rooms please email 00105frontoffice@starwoodhotels.com.

Hotel has one wheelchair available for guest use with a staff member present. Scooter and additional wheelchair can be rented through the concierge. Please email 00105.concierge@sheraton.com for assistance.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Policy

Banker’s and traveller’s cheques are not accepted.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested.

Early Departure Policy

In the event of early departure, 24 hours notice (by 6pm local time of the day prior) of the revised departure date is required to avoid a one-night penalty charge at the confirmed rate, excluding local taxes.

Early Arrival Policy

The hotel is unable to guarantee early check-in unless the room is reserved for the night before. For rooms not booked for the night before check-in, the hotel will do its best to accommodate guests as quickly after check-in as possible.

Extra Bedding Policy

One extra bed can be placed in all rooms except Classic rooms. A daily charge of  50.00 GBP plus taxes will apply for guests 12 years old and over. Children’s beds and cribs are provided free of charge.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

To redeem a gift certificate, please contact Karl Gleave, Reservations Manager at (44)(207) 290 7268  or email karl.gleave@starwoodhotels.com

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Check-out Policy

Late checkout is subject to availability; a fee will apply. Please inquire at the front desk.

Pet Policy

Pets up to 40 pounds are allowed. Fees may apply if additional cleaning is required. A Pet Policy Waiver must be signed upon arrival. For more information please contact the hotel directly.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

Third Party Credit Card –  Third party credit card forms are not accepted. Please contact the internal reservations team at (44)(207) 290 7575 for a pro forma invoice. Bank transfers and CHAPS payments are accepted.

Cheque – Banker cheques are not accepted. Traveller’s cheques are accepted for payment or exchange. Guest must show valid passport for the transaction.

Direct Bill – Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.

Smoking Policy

Due to the United Kingdom’s smoking ban, all public areas of the hotel are non-smoking. Designated smoking guest rooms are available on the 5th Floor. Smoking is also permitted outside the two main hotel entrances — Piccadilly and Brick Street. A 150.00 GBP cleaning fee will be charged to any guest who violates this policy.

Suite Booking Policy

Suites can be booked online or through reservations. For assistance, please contact in-house reservations at (44)(207) 290 7575 or email 00105.reservations@sheraton.com.

Visa/Passport Policy

Foreign travelers must provide a passport or registration certificate (with document number and place of issuance). Foreign travelers are persons who are not citizens of the British Isles, the Republic of Ireland, or any Commonwealth country or Protectorate. For additional information, please contact the hotel directly.