Sheraton Suites Galleria-Atlanta Announcements

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

ADA compliant guest rooms are available. Please contact the hotel directly to make these arrangements.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Connecting Room Policy

Connecting and adjoining rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Early Departure Policy

An early departure fee will apply to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.

Gift Certificate Policy

To redeem a gift certificate, please contact the hotel directly.

ID Requirement Policy

Valid photo identification and a credit card are required at check-in. Acceptable forms of photo identification include a drivers license, passport, and/or proof of age card. Please contact the hotel for further information.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

One pet weighing 20 pounds or less are allowed in a guest room. Cats and dogs are permitted. The Sheraton Sweet Sleeper® Dog Bed is available for use during your stay. Guests must sign a pet waiver at check-in. A one-time 150 USD non-refundable deposit will be charged per stay. Additional fees may apply in the event of damage to the hotel or a guest room. Pets should not be present in any food, beverage, pool, or fitness areas of the hotel. Pets cannot be left unattended in the hotel or a guest room. Guests must be present while any hotel team member is in a guest room. If pets create disturbances, guests must agree to make alternate arrangements for the pet outside the hotel at the manager’s request.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

Purchase orders are not accepted as a form of payment.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking.  A $200 cleaning fee will be charged to any guest who violates the smoking policy. Smoking is allowed outside of the building in designated areas only. Please contact the hotel for further information.