Sheraton Hanover Pelikan Hotel Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM
SPG Keyless Available

Disability Access Policy

Hotel features disability accessible facilities on the ground floor including 2 guest rooms, 6 banquet rooms, elevators, reception area and hotel bar. Accessible guest rooms feature bathrooms with roll-in showers and grab bars, as well as lowered light fixtures throughout the room. Please note, the hotel is unable to provide wheelchairs.

Alcohol Policy

Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 90% of the room rate. Please contact the hotel for further information.

Extra Bedding Policy

This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Pet Policy

Pets are allowed. A fee of 25 EUR per day per pet will apply. There are no limits to weight or size of the pet.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

Third party billing can not be arranged for foreign accounts unless the correct full address is provided in advance. Foreign currency payments are possible at no additional fee. No personal checks or debit cards are accepted. Please contact the hotel for further information.

Smoking Policy

All guest rooms and public areas such as the lobby, bar and restaurant are 100% non-smoking. A 200 EUR cleaning fee will be charged to any guest who violates this policy. Smoking is only allowed in designated areas. Please contact the hotel for further information.

Passport Policy

Passport is required at check in.