Sheraton Chapel Hill Hotel
Announcements

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA.  ADA compliant guest rooms are available.  Please call the Front Desk at (919) 968-4900 to setup TDD equipment and wheelchair rental/availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification. Alcohol consumed on premises must be purchased from the hotel in accordance with local laws.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Check Cashing Policy

The hotel does not offer check cashing services.

Hurricane Policy

For information regarding the hotel's Hurricane Policy, please contact the hotel directly at (919) 968-4900.

Connecting Room Policy

Connecting rooms are not available.

Early Departure Policy

An early departure fee of $50 plus tax applies to guests checking out prior to their date as confirmed at check-in.

Rollaway Bed Policy

Rollaway beds are not available at the hotel.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.

Pet Policy

The hotel allows dogs with restrictions. The hotel must be notified prior to arrival if guests plan to bring their dog. There can only be one (1) dog per room and a waiver must be signed at check-in. Dogs are allowed in only designated Traditional Rooms while accompanied by the guest. Please contact the hotel directly after making your reservation.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms, room balconies, and public spaces are 100% non-smoking.  A $200 cleaning fee will be charged to any guest who violates the smoking policy.  Smoking areas are designated outside the public entrances.