Rollaway beds (for a fee) and complimentary cribs are available upon request. Please note that only select rooms can accommodate an extra bed and only one bed or crib may be added to any room. Extra bedding requests should be made at the time of booking.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals, based on availability. Checking in between 8am and 12pm will incur a fee of 2,000 DZD; checking in between 6am to 8am will incur a fee of 4,000 DZD. For guaranteed arrivals or arrivals before 6am, guests must reserve the room for the previous night, at the full room rate.
Early Departure Policy
Guests should inform the resort of changes to their departure date a minimum of 24 hours in advance in order to avoid an early departure fee of 10,000 DZD per room, per night.
Guests must present a valid credit card with proper photo identification upon check-in.
A Family Record Booklet must be presented at check-in for any couple of Algerian nationality wanting to stay in the same room.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
Facility Use Policy
Our pools, beach, and fitness center are open exclusively to resort guests and Sheraton Fitness members.
Regrettably, pets are not allowed at the resort.
The outdoor family pool and children’s pool are only open during the summer season. Guests must wear appropriate swimsuits to use the pools. Swimming outfits, diving outfits, burkinis, and all other swim apparel are allowed on the beach only.
Children 17 and under are not permitted to use the indoor heated lap pool. Children who are shorter than 110 centimeters may swim only in the small children’s pool and at the beach, and must be accompanied by their parents.
Health & Well-Being Policies
We offer both smoking and non-smoking guest rooms. Smoking in a non-smoking room will result in a fee of 25,000 DZD. Most of the resort’s public areas are non-smoking, including the lobby, guest room corridors, conference spaces, and all indoor restaurants. The only indoor public areas where smoking is permitted are 1001 Nuits nightclub and Stars Studio discotheque.
Check Acceptance Policy
Only bank certified checks are accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the resort will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
A credit card is required upon check-in. If a guest is paying cash, a deposit equal to the stay plus an amount to cover incidentals will be collected at check-in.
For payment arrangements to a third-party credit card, please contact the reservation department at least 72 hours prior to guest's arrival by phone at (213)(21) 377777, ext. 77375.