Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are offered based upon availability, but cannot be guaranteed in advance. Requests should be made at the time of booking.
Extra Bedding Policy
Rollaway beds are available in rooms with king-size beds upon request for a nightly fee. They cannot be guaranteed in advance. Cribs are available free of charge for children under two years of age.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to offer early check-in based on availability at the time of arrival for no additional fees. To guarantee early arrival, please reserve a room for the night before.
Early Departure Policy
Checkouts prior to the departure date confirmed at check-in are subject to a 75 USD early departure fee. Reservations booked at a prepaid rate will be forfeited in full.
Guests must present a valid form of identification such as a driver's license, passport, government ID, or military ID at the time of check-in.
Late Checkout Policy
Late checkout fees may apply and will vary depending on the time of checkout. Please contact the front desk for information and availability.
The resort is fully compliant with ADA and offers ADA Accessible Rooms. For more information, please contact the resort directly.
Alcoholic beverage service is restricted to those 21 years or older with photo identification.
Babysitting/Child Care Policy
We do not offer child care services. However, our concierge will be happy to provide a list of service providers in the area.
If a hurricane warning is issued by the National Hurricane Center for the Orlando area within 7 days of your scheduled arrival date, you may call the hotel in advance to reschedule or cancel your reservation without any cancellation or change fees. If your reservation was made through third-party suppliers — such as airlines, online travel websites, travel agencies, etc.—you may be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers.
* A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for exact fees. Fees are based on package weight and size.
Dogs up to 40 pounds are allowed. Please note that guests must sign a waiver upon check-in and may be charged a fee for additional cleaning or damaged caused by the pet. Dogs may not be left unattended in a guest room and are not permitted in the pool or food and beverage areas.
Health & Well-Being Policies
All guest rooms are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of 50 USD per day.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
Resort Charge Policy
A 23.95 USD (plus tax) resort fee will be charged nightly. This fee includes scheduled transportation to all the Walt Disney World® theme parks, 24 hour access to the Sheraton Fitness Center, in-room Wi-Fi, 10% discount of spa services and products at the Top of the Palm Spa, scheduled transportation to Lake Buena Vista Factory Store shopping, and two bottles of water replenished daily. The resort fee is subject to change without prior notice at the property's discretion.
Tax Exempt Policy
To receive tax exemption, the registered guest must provide all required government IDs and forms prior to check-in.