Sheraton Lake Buena Vista Resort

  • 12205 S Apopka Vineland Road
  • Orlando,
  • Florida
  • 32836
  • United States
  • Map

Sheraton Lake Buena Vista Resort

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Check Cashing Policy

Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $50 per day.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested.

Early Departure Policy

An early departure fee of $50 plus taxes applies to guests checking out prior to their departure date confirmed at check-in. Third party bookings and bookings arranged through a group block are subject to one night's room rate plus taxes. Please contact the hotel for further information.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs up to 60 pounds are allowed.  Guests must sign a waiver regarding the pet regulations at check-in.  Dogs must not be left unattended in a guest room.  Dogs are not permitted in the food and beverage areas, or the pool area.  The hotel can charge for additional cleaning or damage caused by the pet.  If damage is found after checkout credit card on record will be charged.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Resort Fee Policy

Please note that there is a Resort Fee (plus tax) per night which includes the following:

Shuttle service to the four main Disney theme parks
Two bottles of water replenished daily in room
Wireless High Speed Internet Access
USA Today paper available on weekdays

The resort fee is subject to change without notice by the resort. Some souvenirs may incur additional fees.

Smoke-Free Policy

All guest rooms are 100% non-smoking.  A $200 cleaning fee will be charged to any guest who violates the smoking policy.