Sheraton Zurich Neues Schloss Hotel Announcements & Policies

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted. Minors will not be served.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Occupancy Policy

The maximum occupancy for all room types is two adults.

Pet Policy

Pets are allowed for a fee. Please contact the hotel for further information.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

The credit card used for booking must be presented at check-in. If you are booking on behalf of someone else, or want to prepay, a credit card authorization form must be faxed to the hotel prior to arrival. A guest with a prepaid reservation will still be required to provide a credit card at check-in to cover incidental charges during the stay.