Sheraton Sapporo Hotel

  • 5-5-25 Atsubetsuchuo 2J0, Atsubetsu-Ku
  • Sapporo,
  • Hokkaido
  • 0040052
  • Japan
  • Map

Sheraton Sapporo Hotel
Announcements

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Leaving Starwood on September 30, 2014

The Sheraton Sapporo Hotel will be leaving the Starwood system on September 30, 2014. Reservations for dates on or after September 30, 2014, will not be eligible for Starwood Preferred Guest membership benefits, award redemption or accrual.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 20 years or older (with valid identification).

Age Requirement Policy

Guests must be 20 years or older with photo identification to reserve a room.

Check Acceptance Policy

Personal checks are not accepted. Traveler's checks are accepted with valid identification. 

Connecting Room Policy

We are pleased to offer connecting rooms based upon availability at check-in. Requests should be noted during the reservation process.

Early Departure Policy

Guests checking out prior to their scheduled departure date may incur an early departure fee. Please contact the Front Desk prior to your departure for more information.

Early Arrival Policy

We are pleased to offer early check-in based upon availability; fees apply. To guarantee a room for early arrival before 9am, we ask that guests reserve the night prior. Guests checking in between 9am and 12pm will incur a fee equal to 50% of the confirmed nightly room rate.

Extra Bedding Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs incur extra charges.

Facility Use Policy

For your safety, guest rooms and floors, as well as banquet rooms, are accessible only to registered guests. We invite guests to meet visitors in public areas such as the lobby, restaurants, and bar.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

ID Requirement

A photo ID (passport for foreign guests) and valid credit card must be presented at check-in. The credit card holder must be present.

Late Checkout Policy

Late checkout is permitted based upon availability for an additional fee. Guests who checkout between 2pm and 6pm will be charged 50% of the confirmed nightly room rate. After 6pm, the full nightly room rate will apply.

Pet Policy

Pets are not allowed.

Smoking Policy

All public spaces are 100% non-smoking. We are pleased to offer both non-smoking and smoking guest rooms based upon availability.

Waitlist Policy

Please contact the hotel's reservations department directly for waitlist availability.