Sheraton Nashville Downtown Hotel
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Fireworks Display: July 4, 2015
On July 4, 2015, the hotel will not able to guarantee rooms with views of the Fourth of July fireworks display. Please contact the hotel for further information.
Gift Shop Closed Until September 1, 2015
Until September 1, 2015, the gift shop will be closed for renovations. Please contact the front desk for any items you may need during your stay.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Personal checks are not accepted. In addition, the hotel does not offer check cashing services.
Connecting Room Policy
Connecting rooms are not guaranteed and need to be requested. Please contact the hotel for further information.
Early Departure Policy
There is a $50 charge for guests checking out prior to their scheduled departure date.
Early Arrival Policy
There is no fee for arrivals between 10am and 3pm; however, check-in is not guaranteed any time before 3pm.
Extra Bedding Policy
Rollaways are available for a fee but are not permitted in rooms with two double beds. King rooms have the option for a rollaway; however there is limited rollaway availability.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Checkout time is noon. Late checkouts cannot be guaranteed. A fee of $50 plus taxes will apply for late checkouts until 4pm. After 4pm, a full night’s rate plus taxes will be charged.
Mandatory Charge Policy
A daily facility fee of 10 USD applies to all stays. This fee includes:
- Wireless High Speed Internet Access
- Local and 800-Number calls
- Incoming faxes
- Outgoing domestic faxes
If damage to the hotel or a guest room occurs during a guest’s stay, the hotel’s management will conduct an investigation, and the guest(s) responsible will be charged accordingly.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Guests must sign a waiver at check-in. A pet cannot be left unattended and is not allowed in the hotel’s dining venues. A 75 USD one-time cleaning fee will be charged for each stay. Additional fees may apply for any damages caused by the pet. Pets are allowed in Traditional Rooms only. Cats are not permitted. Please contact the hotel for more details.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
This hotel does not accept money orders or personal checks. A valid credit card or check is required at check-in for the payment of the room, tax, and incidentals. Credit cards will be authorized for 20% of the room and taxes per night to cover incidental charges.
For payment arrangements to a third-party credit card, please contact the hotel's reservation department at least 72 hours prior to guest's arrival. Contact Ben Fisher, Monday through Friday at (615) 742-6042 or e-mail at firstname.lastname@example.org. After these hours contact the Manager on Duty at (615) 259-2000.
The Sheraton Nashville Downtown Hotel is 100% non-smoking. There will be a cleaning fee of $200 charged for smoking in a guest room.
Tax Exempt Policy
In order to qualify for a sales tax exemption, you must supply a valid Tennessee State tax exemption form and pay with a business check or business credit card. Tax exemptions cannot be made for guests paying with a personal check or personal credit card.
Hotel does not offer a waitlist. Please continue to check back for rates and availability