Sheraton Nashville Downtown Hotel

  • 623 Union Street
  • Nashville,
  • Tennessee
  • 37219
  • United States
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Sheraton Nashville Downtown Hotel
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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show.  Need to get some work done?  A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     11:00 AM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Check Policy

Personal checks are not accepted. In addition, the hotel does not offer check cashing services.

Connecting Room Policy

Connecting rooms are not guaranteed and need to be requested. Please contact the hotel for further information.

Early Departure Policy

There is a $50 charge for guests checking out prior to their scheduled departure date.

Early Arrival Policy

There is no fee for arrivals between 10am and 3pm; however, check-in is not guaranteed any time before 3pm.

Extra Bedding Policy

Rollaways are available for a fee but are not permitted in rooms with two double beds.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Checkout Policy

Checkout time is noon. Late checkouts cannot be guaranteed. A fee of $50 plus taxes will apply for late checkouts until 4pm. After 4pm, a full night’s rate plus taxes will be charged.

Damage Policy

If damage to the hotel or a guest room occurs during a guest’s stay, the hotel’s management will conduct an investigation, and the guest(s) responsible will be charged accordingly.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Guests must sign a waiver at check-in. A pet cannot be left unattended and is not allowed in the hotel’s dining venues. A 75 USD one-time cleaning fee will be charged for each stay. Additional fees may apply for any damages caused by the pet. Pets are allowed in Traditional Rooms only. Cats are not permitted. Please contact the hotel for more details.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

This hotel does not accept money orders or personal checks. A valid credit card or check is required at check-in for the payment of the room, tax, and incidentals. Credit cards will be authorized for 20% of the room and taxes per night to cover incidental charges.

For payment arrangements to a third-party credit card, please contact the hotel's reservation department at least 72 hours prior to guest's arrival. Contact Ben Fisher, Monday  through Friday at (615) 742-6042 or e-mail at bfisher@sheraton-nashville.com. After these hours contact the Manager on Duty at (615) 259-2000.

Smoking Policy

The Sheraton Nashville Downtown Hotel is 100% non-smoking. There will be a cleaning fee of $200 charged for smoking in a guest room.

Tax Exempt Policy

In order to qualify for a sales tax exemption, you must supply a valid Tennessee State tax exemption form and pay with a business check or business credit card. Tax exemptions cannot be made for guests paying with a personal check or personal credit card.

Waitlist Policy

Hotel does not offer a waitlist. Please continue to check back for rates and availability