Sheraton Grand Sacramento Hotel Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services of $50 per day are available to guests who present valid photo identification.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. We do not have double beded rooms connecting to double beded rooms. Please contact the hotel directly to request connecting rooms. Please check for availibilty upon arrival with the Front Desk.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

A fee of $75 will be imposed on guests checking out between 12pm and 2pm, a half day rate applies between 2pm and 5pm and a full day rate applies after 5pm. 

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs up to 80 pounds are allowed. No other pets are permitted. A 100 USD refundable deposit is required at check-in.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

The hotel does not accept a third-party credit card as a form of payment on the same day of a guest’s arrival. Payment via a third-party credit card must be submitted at least three days before arrival. A credit card authorization form must be filled out and sent electronically via Starwood’s secure eCredit Card website.

Purchase Order Acceptance Policy

Purchase orders are not accepted as a form of payment. A valid credit card is needed to check-in.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A cleaning fee will be assessed from damages incurred and will be charged to any guest who violates this policy.

Suite Policy

Please reserve specialty suites directly through the hotel.