Minimum check-in age is 18 years old. Children below this age must be accompanied by an adult during their stay.
Connecting Room Policy
Connecting rooms are available for Classic and Club rooms but not guaranteed and need to be requested. They are configured as a double bedded room connecting to a twin bedded room in same room category. Please contact the hotel directly to make these arrangements.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Cribs are provided upon request. However, please note that guests will need to bring blankets, bumpers or pillows as they are not provided by the hotel. If extra bedding is required, please contact the hotel directly.
The maximum occupancy for all room types is three persons.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Hotel features accessible rooms equipped with grab bars in the bathroom and visual alarms. For additional requests including wheelchairs, please contact the Concierge.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Babysitting/Child Care Policy
Babysitting services can be arranged through the concierge department with 24-Hour advance notice.
Pets are allowed (maximum weight 176 pounds) for a fee of 65 EUR. Pets are not allowed in food and beverage areas and must be on a leash or in a crate when in public areas of the hotel. Sheraton Sweet Sleeper Dog Beds are only available for dogs under 40 pounds.
All hotel guests have to pass through customs, and should be aware that a visa is requested for certain citizens.
Health & Well-Being Policies
Per French laws, smoking is not allowed in any public areas of the hotel including lobby, bar, restaurants and meeting room. Smoking rooms are available.
Check Acceptance Policy
Personal checks are not accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Gift certificates issued by the hotel are accepted. No other gift certificates are accepted.
Third Party Credit Card - A non-guest wishing to pay for a guest in the hotel must fax a credit card authorization form provided by the hotel prior to the guest's arrival. Please specify which charges can be charged to the credit card. For confidentiality and security purposes, this document must be faxed to (33)(1) 49197473.