Hotel features accessible rooms equipped with grab bars in the bathroom and visual alarms. For additional requests including wheelchairs, please contact the Concierge.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Minimum check-in age is 18 years old. Children below this age must be accompanied by an adult during their stay.
Babysitting services can be arranged through the concierge department with 24-Hour advance notice.
Personal checks are not accepted.
Connecting rooms are available for Classic and Club rooms but not guaranteed and need to be requested. They are configured as a double bedded room connecting to a twin bedded room in same room category. Please contact the hotel directly to make these arrangements.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges. Cribs are provided upon request. However, please note that guests will need to bring blankets, bumpers or pillows as they are not provided by the hotel. If extra bedding is required, please contact the hotel directly.
Gift certificates issued by the hotel are accepted. No other gift certificates are accepted.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
The maximum occupancy for all room types is three persons.
Pets are allowed (maximum weight 176 pounds) for a fee of 65 EUR. Pets are not allowed in food and beverage areas and must be on a leash or in a crate when in public areas of the hotel. Sheraton Sweet Sleeper Dog Beds are only available for dogs under 40 pounds.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Third Party Credit Card - A non-guest wishing to pay for a guest in the hotel must fax a credit card authorization form provided by the hotel prior to the guest's arrival. Please specify which charges can be charged to the credit card. For confidentiality and security purposes, this document must be faxed to (33)(1) 49197473.
Per French laws, smoking is not allowed in any public areas of the hotel including lobby, bar, restaurants and meeting room. Smoking rooms are available.
All hotel guests have to pass through customs, and should be aware that a visa is requested for certain citizens.