Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Club Lounge

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Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

The hotel is fully accessible. Accessible guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Check Acceptance Policy

No personal checks are accepted.

Connecting Room Policy

Requests for connecting rooms are subject to availability. Please contact the hotel prior to arrival if connecting rooms are desired.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Arrival Policy

Requests for an early arrival prior to the start of your reservation are subject to availability. To guarantee early check-in prior to 12 PM, please begin your reservation the day before your arrival. You will be charged the full rate of the room for one night.

Extra Bedding Policy

We are pleased to allow a maximum of one additional bed per room with applicable charges. The extra bed charge is subject to government tax and service charge.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

ID Requirement

We require official identification in the form of a passport or national ID for every registered guest. Certain promotions or specific rate schedules may also require photo identification for verification.

Late Checkout Policy

For guests who require a late check-out until 6 PM; a half-day charge is applied. All late check-outs after 6 PM are subject to a full day charge. Late check-out charges will be subject to government taxes and service charges.

Pet Policy

Pets are not allowed on the hotel premises.

Payment Policy

Guests paying in cash will be asked to pay full accommodation rates plus a deposit of 200 MYR per day for incidentals. The unused portion of the deposit will be refunded at checkout. When paying by credit card, a pre-authorization will be held for the full accommodation rates plus a deposit of 200 MYR bond per day for incidentals.