Sheraton Grand Los Cabos Hacienda del Mar Announcements & Policies

Special Conditions

Restrictions on the Acceptance of US Currency

Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

The resort is disability accessible. Three Disability Accessible Rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid photo identification).

Age Requirement Policy

Guests must be 18 years or older with valid photo identification to check-in.

Babysitting/Child Care Policy

We are happy to arrange babysitting services upon request. We ask that families fill out a request form and waiver in advance. Please contact the Concierge for more information.

Check Cashing Policy

The resort does not offer check cashing services.

Connecting Room Policy

Connecting rooms are available upon request and subject to availability. Unfortunately we are unable to confirm connecting rooms in advance.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date will incur a charge of 50 USD. Unfortunately, if the stay is pre-paid we cannot issue a refund.

Early Arrival Policy

We offer early check-in, upon request and subject to availability. The resort charges 50% of the room rate for early arrivals before 8am.

Extra Bedding Policy

Rollaway beds and cribs can be requested in advance, and are subject to availability at check-in.

Family Plan Policy

Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult.

Late Checkout Policy

Late checkout is subject to availability. For late checkout after 1pm there is a charge of 20 USD per hour until 4pm. Late checkout between 4pm and 6pm will incur a fee of 50% of the room rate; after 6pm the full room rate applies.

Occupancy Policy

A maximum of two children is allowed with two adults or three children allowed with one adult per room.

Pet Policy

Pets are not allowed.

Resort Charge Policy

There is a mandatory daily service charge of 4% per room per night. The service charge includes two complimentary bottles of water, maid gratuity, one in-room bag of regular and decaf coffee, and complimentary access to the gym each day. This charge also applies to free nights unless otherwise specified.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 100 USD cleaning fee will be charged to any guest who violates the smoking policy. A designated smoking area is provided for guests outside on their balconies and on designated areas.