Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Age Requirement Policy
Guests must be 18 years or older with valid photo identification to check-in.
Connecting Room Policy
Connecting rooms are available upon request and subject to availability. Unfortunately we are unable to confirm connecting rooms in advance.
Extra Bedding Policy
Rollaway beds and cribs can be requested in advance, and are subject to availability at check-in.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult.
A maximum of two children is allowed with two adults or three children allowed with one adult per room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
We offer early check-in, upon request and subject to availability. The resort charges 50% of the room rate for early arrivals before 8am.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date will incur a charge of 50 USD. Unfortunately, if the stay is pre-paid we cannot issue a refund.
Late Checkout Policy
Late checkout is subject to availability. For late checkout after 1pm there is a charge of 20 USD per hour until 4pm. Late checkout between 4pm and 6pm will incur a fee of 50% of the room rate; after 6pm the full room rate applies.
The resort is disability accessible. Three Disability Accessible Rooms are available.
Alcoholic beverage service is restricted to those 18 years or older (with valid photo identification).
Babysitting/Child Care Policy
We are happy to arrange babysitting services upon request. We ask that families fill out a request form and waiver in advance. Please contact the Concierge for more information.
Pets are not allowed.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 100 USD cleaning fee will be charged to any guest who violates the smoking policy. A designated smoking area is provided for guests outside on their balconies and on designated areas.
Check Cashing Policy
The resort does not offer check cashing services.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Service Charge Policy
There is a mandatory daily service charge per room per night. The service charge includes two complimentary bottles of water, maid gratuity, porterage gratuity, two in-room coupons for a cup of coffee or tea daily.