Sheraton Suites Orlando Airport
Announcements

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Check Cashing Policy

Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $50 per day.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Early Departure Policy

The departure date will be confirmed at check in. Any changes after check in are subject to a 50 USD early departure fee. Changes to the length of the stay may require that the nightly room rate to be changed. Please refer to the reservation confirmation to verify the arrival, departure and cancellation policies.

Gift Certificate Acceptance Policy

The Sheraton Suites Orlando Airport accepts gift certificates. Please contact the hotel directly for gift certificate availability.

ID Requirement Policy

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Checkout Policy

Checkout time is 12 noon. Late checkouts are based on availability on the day of departure. Please contact the Front Desk for availability and to request a late checkout. A late checkout fee of 50% of the nightly room rate will apply for departures up to 6pm. After 6pm, a one night fee will apply.  Please refer to the reservation confirmation for specific arrival, departure and cancellation policies.

Pet Policy

One cat or one dog weighing up to 40 pounds is allowed per guest room. A waiver must be signed at check-in.  A refundable deposit of 150 USD will be collected to cover possible damages. At checkout and following an inspection of the room, the deposit will be refunded. A pet may not be left unattended in the guest room without its owner present. A pet must be accompanied by its owner at all times—on a leash or in a crate—while in public areas. If any repairs or deep cleaning is required, the credit card on record will be charged.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover estimated incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and public space are 100% non smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.