Guests must be 18 years or older to reserve a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Departure Policy
The departure date will be confirmed at check in. Any changes after check in are subject to a 50 USD early departure fee. Changes to the length of the stay may require that the nightly room rate to be changed. Please refer to the reservation confirmation to verify the arrival, departure and cancellation policies.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Checkout time is 12 noon. Late checkouts are based on availability on the day of departure. Please contact the Front Desk for availability and to request a late checkout. A late checkout fee of 50% of the nightly room rate will apply for departures up to 6pm. After 6pm, a one night fee will apply. Please refer to the reservation confirmation for specific arrival, departure and cancellation policies.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
One cat or one dog weighing up to 40 pounds is allowed per guest room. A waiver must be signed at check-in. A refundable deposit of 150 USD will be collected to cover possible damages. At checkout and following an inspection of the room, the deposit will be refunded. A pet may not be left unattended in the guest room without its owner present. A pet must be accompanied by its owner at all times—on a leash or in a crate—while in public areas. If any repairs or deep cleaning is required, the credit card on record will be charged.
Health & Well-Being Policies
All guest rooms and public space are 100% non smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $50 per day.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover estimated incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Acceptance Policy
The Sheraton Suites Orlando Airport accepts gift certificates. Please contact the hotel directly for gift certificate availability.