Compulsory New Year’s Eve Gala Dinner: December 31, 2017
On December 31, 2017, there is compulsory New Year’s Eve gala dinner for all guests staying over this night. The fee is 1350 AED per adult and 700 AED per child and includes a sumptuous international buffet as well as a selection of soft drinks. Please contact the resort for additional information.
VAT To Be Introduced On January 1, 2018
A new Value Added Tax of 5% is expected to be introduced in the United Arab Emirates on January 1, 2018. If VAT is introduced, it will be adjusted on the guest bill upon departure.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to request connecting rooms.
Extra Bedding Policy
Rollaway beds are only available for children under the age of 12 years of age. A maximum of 2 adults and 1 child below the age of 12 years are allowed in the guest rooms. Rollaways, child rollaways and cribs may incur extra charges.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Check-In & Checkout Policies
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
All guests checking in will have to present an original passport or UAE National ID.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Pets are not allowed.
Please contact the United Arab Emirates embassy for Visa requirements.
Health & Well-Being Policies
Smoking is prohibited in all restaurants, lobby, and public areas in addition to the conference rooms and halls in compliance with the New Dubai Municipality Rules.
Check Acceptance Policy
Personal checks are not accepted.
Credit/Debit Card Policy
Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The card used to book your reservation should be presented at check-in. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.